PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Segway and Swagtron as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Segway
Swagtron

Segway and Swagtron Overview

Total reviews 10 328
Company responses 0 338
Issues resolved 0 8

Segway and Swagtron Consumer Ratings

Rank
55 out of 368 in Sport category
71 out of 1809 in Appliances and Electronics category
Product or Service Quality
31 in category
230 in category
Customer service
53 in category
154 in category
Website
67 in category
164 in category
Value for money
36 in category
176 in category

Segway and Swagtron Rating Details

Product or Service Quality
2.1 (10 reviews)
1.7 (165 reviews)
Reviewer's quote

The worst customer service and company. I receive not working segway and from the first day and already more a month colling and sending messages and they never send me return label. To rich them on the phone hard but what point, if they never do the job?..

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...Customer service if that's what you want to call it was stumped. And instead of doing there job and help me in some way they say well we can give you a refund. Like no *** I didn't think you would take the broke *** you sent me back...

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Customer service
1.2 (9 reviews)
1.7 (163 reviews)
Reviewer's quote

Bad customer service, the problem you stay on line forever!!!..

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...Avoid the product if you don't want to risk dealing with customer service for parts or have questions..

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Website
1.6 (8 reviews)
2.5 (151 reviews)
Reviewer's quote

Segway support is atrociousI mean the worst ever

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...And now recently i bought a 2nd one but this tine through the swagtron website. Im having the same problem with the scooter shutting off on my while im using it. This is ridiculous...

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Value for money
2.3 (8 reviews)
2 (161 reviews)
Reviewer's quote

The problem still the same company never connect with me!

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...Regardless of all this, this has been over 6 months, my money is blocked (or lost), my kids' birthday present has lost its meaning and he doesn't even want it anymore..

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Segway and Swagtron Pros and Cons

Pros
  • Seen to make a good product
  • Nice products
  • Good product
  • Product is cool
  • Unacceptable
  • Cool at first
Cons
  • Terrible customer service
  • Horrid and unreliable customer service
  • Have to deal with china
  • Poor product quality
  • Customer service
  • Terrible service the worst i have ever experienced

Segway and Swagtron Most Positive Reviews

Top rated reviews
4.4

I Have I Segway nine-bot I need repaired. You call, you email and still nothing. Customer service is actually talking...

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5

I had called them they said the only answer the phone through Monday through Friday 2 10 2 8 so they said call them the...

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4.2

Loving my new Segwey Kickscooter Max!!! So far so good, I have had the opportunity to ride these sort of scooters...

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5

Do you guys have a refund policy

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Segway and Swagtron Most Critical Reviews

Lowest rated reviews
1

Contacted customer service when my throttle stopped working on my Ninebot Max. They forced me to wait days to a week bet...

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1

SMH!!!! I recived my X2 but as I opened it I found out quickly that it was used. Scratches and cracks all over the...

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1

I have not received a confirmation for my order Facepalm

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1

For Christmas, we purchased a SwagTron T3 for our daughter factory direct from SwagTron USA. It work fine for about an...

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Segway and Swagtron Latest Reviews

Recent published reviews
1.3

Segway support is atrocious
I mean the worst ever

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1

I purchased an electric scooter in 12/2019 for Christmas, it came damaged, they said send it back and we will fix it or...

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1.5

The problem still the same company never connect with me!

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3

I'm trying to buy a crank arm for EB12 model bike. It takes a few days for them to respond to each email. From there...

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Segway and Swagtron Products and Services

Most reviewed product and services
  • Segway Kickscooter Max Scooter (3 reviews)
  • Segway Customer Care (1 review)
  • Segway Shipping Service (1 review)
  • Swagtron Hoverboard (38 reviews)
  • Swagtron Scooter (37 reviews)
  • Swagtron T5 Hoverboard (29 reviews)