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Securus Technologies

Telecommunications
Has verified representatives
  • 1 ISSUES RESOLVED
  • 263 TOTAL REVIEWS
  • $13.8K CLAIMED LOSSES
  • $237 AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Billing Practices
Discounts and Special Offers
  • Integrity 4
  • Being able to do a visit 2
  • Honestry 2
  • Sincere 2
  • Value 2

Customers don't like

  • Customer service8
  • Extremely bad customer service5
  • On hold 40 min5
  • Charged while not having service3
  • Not able to resolve issue3
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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1514 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.4K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Billing Practices
Discounts and Special Offers
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Poor customer service15
  • Argumentative customer service15
  • No solution to simple task15
  • Lack of problem solving9
  • Frequent cable outages6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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