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Securus Technologies

Telecommunications
Has verified representatives
  • 1 ISSUES RESOLVED
  • 271 TOTAL REVIEWS
  • $13.8K CLAIMED LOSSES
  • $237 AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
  • Integrity 4
  • Value 2
  • Sincere 2
  • Honestry 2
  • Being able to do a visit 2

Customers don't like

  • Customer service8
  • On hold 40 min5
  • Extremely bad customer service5
  • Not able to resolve issue3
  • Charged while not having service3
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Straight Talk Wireless

Telecommunications
Has verified representatives
  • 5 ISSUES RESOLVED
  • 1602 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $360 AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
  • Price 19
  • Unlimited plan has served me well 13
  • Service plan 5
  • I could go almost anywhere in the us and use my phone 5
  • Cell phone 5

Customers don't like

  • Customer service staff20
  • Misleading terms of service15
  • Refusal to help6
  • Lied to by employees and manager6
  • Given the runaround5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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