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Securus Technologies

Telecommunications
Has verified representatives
  • 1 ISSUES RESOLVED
  • 228 TOTAL REVIEWS
  • $12.5K CLAIMED LOSSES
  • $240 AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
  • Integrity 4
  • Being able to do a visit 2
  • Honestry 2
  • Sincere 2
  • Value 2

Customers don't like

  • Customer service12
  • Irresponsibility10
  • On hold 40 min8
  • Extremely bad customer service6
  • Not able to resolve issue4
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Straight Talk Wireless

Telecommunications
  • 5 ISSUES RESOLVED
  • 1488 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $365 AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
  • Price 17
  • Unlimited plan has served me well 13
  • Cell phone 5
  • Service plan 5
  • Mobile internet speed 4

Customers don't like

  • Horrible customer service69
  • Customer service staff30
  • Being lied to29
  • Misleading terms of service27
  • Incompetence of customer service11
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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