PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Securus Technologies and SecurusTel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Securus Technologies
SecurusTel

Securus Technologies and SecurusTel Overview

Total reviews
1132
215
Company responses
0
0
Issues resolved
2
0

Securus Technologies and SecurusTel Consumer Ratings

Rank
305 out of 1428 in Telecommunications category
424 out of 1428 in Telecommunications category
Customer service
184 in category
279 in category
Website
275 in category
357 in category
Product or Service Quality
232 in category
286 in category
Price Affordability
299 in category
370 in category

Securus Technologies and SecurusTel Rating Details

Customer service
1.4 (356 reviews)
1.2 (60 reviews)
Reviewer's quote

...I have tried all the steps asked of me to be successful, yet Securus doesn't care about their customer service, or who is impacted. The company needs a competitor. It's a shame...

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Its never a representative I just need a refund this is poor customer service..

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Website
1.7 (319 reviews)
1.3 (53 reviews)
Reviewer's quote

The website wouldn't allow me to add funds to my account for days its ***..

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I put 45$ and the inmate never got it because I logged onto the wrong website . So I need a refund ..

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Product or Service Quality
1.5 (309 reviews)
1.3 (45 reviews)
Reviewer's quote

...They give no *** Told me I could fill out a refund request and fax it back but I wasnt getting my money back The unprofessional customer service worker on the other end he was obviously mad because she was making minimum-wage from a crooked company Kept interrupting me..

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When I called customer service within 5 minutes of setting up the account I was told that I had to fund the account at $45 which was too much as my inmate was supposed to be released very soon. There was also a $15 cancellation fee. The website is difficult to navigate and not clear about the...

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Price Affordability
1.6 (302 reviews)
1.2 (42 reviews)
Reviewer's quote

I was just inquiring about price of products and had to enter my information and got charged. Did not want to purchase products..

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You wait for someone to answer the phone. No one ever talk to you. I waited for over twenty minutes and still no service.

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Securus Technologies and SecurusTel Pros and Cons

Pros
  • When it actually works for a visit or phone call
  • Being able to talk to inmates
  • Theyll take your money quick
  • Never used
  • This company
  • Fast
Cons
  • Customer service
  • Extremely bad customer service
  • No representatives i can reach
  • I have not got in touch with anyone about my problem
  • There is no way to cancel or contact anyone
  • No number to call

Securus Technologies and SecurusTel Most Positive Reviews

Top rated reviews
5

My fiancee talked to me for 3 minutes n the phone cut us off. If I am paying for phone calls, I should be getting my...

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5

I tried to purchase minutes through a different website and y'all charged my card and it was the wrong website so I'm...

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5

My son and I have been with Securus America since January 2012. We have a team of 20 agents, almost half of them have...

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5

I add my money on the wrong website for the inmate to calm my phone n I trying to get a refund n it happens July 5 2018...

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Securus Technologies and SecurusTel Most Critical Reviews

Lowest rated reviews
1

Not only was the terminated but $25.00 was charged for 3 way call that was never attempted. I contacted the company...

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1

Rip off of $29.99, they claim it allows unlimited calling. However when the number is provided and the inmate calls it...

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1

My son has tried repeatly to call me and unable most of the time to connect. When you call customer service it says you...

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1

A TOTAL rip off.. Only wanted to see how much and they charged my card as soon as i logged in, i can't even talk to my...

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Securus Technologies and SecurusTel Latest Reviews

Recent published reviews
No votes

Negativ How is my account negative that's impossible

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No votes

Did this by mistake and I'm being charged for something I don't want. Was not focusing on the company name and used the...

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No votes

I paid cash advance to my account so my daughter can call me and her calls are not coming through. please contact the...

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No votes

Not company I was lookin for

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Securus Technologies and SecurusTel Products and Services

Most reviewed product and services
  • Securus Technologies Inmate Phone Service (274 reviews)
  • Securus Technologies Account (149 reviews)
  • Securus Technologies Customer Care (111 reviews)
  • Securustel Inmate Phone Service (58 reviews)
  • Securustel Account (20 reviews)
  • Securustel Customer Care (18 reviews)