PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Securus Technologies and Securtel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Securus Technologies
Securtel

Securus Technologies and Securtel Overview

Total reviews 1651 1556
Company responses 0 0
Issues resolved 2 5

Securus Technologies and Securtel Consumer Ratings

Rank
278 out of 1460 in Telecommunications category
450 out of 1460 in Telecommunications category
Customer service
178 in category
277 in category
Website
245 in category
369 in category
Product or Service Quality
219 in category
314 in category
Diversity of Products or Services
233 in category
350 in category

Securus Technologies and Securtel Rating Details

Customer service
1.5 (497 reviews)
1.2 (421 reviews)
Reviewer's quote

Not able to set up e messaging for weeks "states technical difficulties" seriously??? for three weeks!!?? My son sent a message cannot open due to "technical difficulties" what a scam, not able to get past the auto attendant on the customer service line..

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...I tried to reason with the customer service representative, and she was saying she would only give back a portion of the money. About 14. 98 would be retained for the phone number because it couldn't be used anymore...

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Website
1.7 (455 reviews)
1.3 (387 reviews)
Reviewer's quote

...every customer service number listed on their website does not work and ive already emailed multiple times this past week to noa avail..

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I was just reviewing the website and it said enter card information to sign up it didnt tell me I was paying anything yet or nothing I thought I was just putting my card on file for just in case I did and it took 45$ off my card then when I got in I still couldnt even use the website so I basically...

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Product or Service Quality
1.6 (438 reviews)
1.2 (369 reviews)
Reviewer's quote

3 video sessions were never launched due to facility issues on 11/20/20 11/19/20 12/1/20 never refunded on hold for an hoir waiting for customer service..

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...95 for a service i believed to be Securus..

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Diversity of Products or Services
1.8 (422 reviews)
1.2 (353 reviews)
Reviewer's quote

...7/29/20 Hello Securus, I am extremely frustrated with your services. I have now missed 4 connect calls with my loved one. Like many others in the Pandemic we rely on the video connect to see our loved ones...

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Yes I would like a full refund because I never used your services..

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Securus Technologies and Securtel Pros and Cons

Pros
  • Being able to talk to inmates
  • Talking to your loved one
  • No pros
  • No pros
  • No customer service
  • Trying to take people money
Cons
  • Customer service
  • Extremely bad customer service
  • Not able to resolve issue
  • Took my money
  • Big scam
  • Not getting my refund

Securus Technologies and Securtel Most Positive Reviews

Top rated reviews
5

My fiancee talked to me for 3 minutes n the phone cut us off. If I am paying for phone calls, I should be getting my...

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5

to see if you have a plan for tdcj unlimited monthly plans

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5

My son and I have been with Securus America since January 2012. We have a team of 20 agents, almost half of them have...

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5

I need money on martiz jones book

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Securus Technologies and Securtel Most Critical Reviews

Lowest rated reviews
1

Not only was the terminated but $25.00 was charged for 3 way call that was never attempted. I contacted the company...

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1

I havnt even used the number there website is very misleading with the unlimited calling ad.

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1

My son has tried repeatly to call me and unable most of the time to connect. When you call customer service it says you...

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1

this company has a great scam. they have no contact info for them. DO NOT use their service. all you have to do if you...

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Securus Technologies and Securtel Latest Reviews

Recent published reviews
No votes

I received three calls from an inmate and I made payment for the call to be transferred. Once my payment was confirmed...

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1

Never received my refund back.

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No votes

I received three phone calls from an inmate. I provided Securus with my Debit card info for each call that came through...

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2.6

Well I'm horrible moving around the internet and I didn't realize that I was purchasing a prison account. Anyways I've...

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Securus Technologies and Securtel Products and Services

Most reviewed product and services
  • Securus Technologies Inmate Phone Service (344 reviews)
  • Securus Technologies Inmate Video Service (82 reviews)
  • Securus Technologies Phone Service (80 reviews)
  • Securtel Inmate Phone Service (298 reviews)
  • Securtel Phone Plan (27 reviews)
  • Securtel Unlimited Phone Plan (14 reviews)