PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Securus Technologies and Securtel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Securus Technologies
Securtel

Securus Technologies and Securtel Overview

Total reviews
1102
1618
Company responses
0
0
Issues resolved
2
5

Securus Technologies and Securtel Consumer Ratings

Rank
253 out of 1424 in Telecommunications category
418 out of 1424 in Telecommunications category
Customer service
173 in category
246 in category
Website
257 in category
339 in category
Product or Service Quality
222 in category
274 in category
Price Affordability
291 in category
346 in category

Securus Technologies and Securtel Rating Details

Customer service
1.4 (347 reviews)
1.2 (410 reviews)
Reviewer's quote

...They give no *** Told me I could fill out a refund request and fax it back but I wasnt getting my money back The unprofessional customer service worker on the other end he was obviously mad because she was making minimum-wage from a crooked company Kept interrupting me..

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...I tried to reason with the customer service representative, and she was saying she would only give back a portion of the money. About 14. 98 would be retained for the phone number because it couldn't be used anymore...

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Website
1.7 (313 reviews)
1.3 (375 reviews)
Reviewer's quote

The website wouldn't allow me to add funds to my account for days its ***..

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I want to close my account and yall keep telling me to go on the website to do it and thats not working and everytime I call yall yall same leave a massage but yall havent contacted me yet..

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Product or Service Quality
1.5 (303 reviews)
1.3 (360 reviews)
Reviewer's quote

That jail did not use the same phone and video visit service as our local jail. I was prepared for things to be a bit more, thinking because it was a l ok ng distance call and remote visit, it might be a little more. It's more than 5 times more expensive each video visit than it was here in our...

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Wrong service for facility inmate is at..

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Price Affordability
1.6 (293 reviews)
1.3 (363 reviews)
Reviewer's quote

I was just inquiring about price of products and had to enter my information and got charged. Did not want to purchase products..

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I accidentally bought something I didn't even know trying to find out the price would buy it instantly I didn't even have that money in my account..

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Securus Technologies and Securtel Pros and Cons

Pros
  • When it actually works for a visit or phone call
  • Being able to talk to inmates
  • Theyll take your money quick
  • No pros
  • No customer service
  • Non
Cons
  • Customer service
  • Extremely bad customer service
  • No interest in helping you resolve your concerns
  • Took my money
  • Big scam
  • I did not want this account

Securus Technologies and Securtel Most Positive Reviews

Top rated reviews
5

My fiancee talked to me for 3 minutes n the phone cut us off. If I am paying for phone calls, I should be getting my...

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5

to see if you have a plan for tdcj unlimited monthly plans

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5

My son and I have been with Securus America since January 2012. We have a team of 20 agents, almost half of them have...

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5

I need money on martiz jones book

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Securus Technologies and Securtel Most Critical Reviews

Lowest rated reviews
1

Not only was the terminated but $25.00 was charged for 3 way call that was never attempted. I contacted the company...

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1

I havnt even used the number there website is very misleading with the unlimited calling ad.

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1

My son has tried repeatly to call me and unable most of the time to connect. When you call customer service it says you...

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1

this company has a great scam. they have no contact info for them. DO NOT use their service. all you have to do if you...

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Securus Technologies and Securtel Latest Reviews

Recent published reviews
No votes

I have over 60 or 70 dollars in calls that i did not do it was taken off my bank card online

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1

I'm reaching out to you guys because you took $45.98 out my account I've left an email for that I can be contacted no...

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No votes

Account says blocked but I have founds in my account

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No votes

Yall took money off my card without my permission a total of 45.00 dollars an I freaking need my money back!!!!!!!!NOW...

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Securus Technologies and Securtel Products and Services

Most reviewed product and services
  • Securus Technologies Inmate Phone Service (269 reviews)
  • Securus Technologies Account (148 reviews)
  • Securus Technologies Customer Care (110 reviews)
  • Securtel Inmate Phone Service (300 reviews)
  • Securtel Customer Care (247 reviews)
  • Securtel Account (242 reviews)