PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Securus Technologies and Securtel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Securus Technologies
Securtel

Securus Technologies and Securtel Overview

Total reviews 1288 1621
Company responses 0 0
Issues resolved 2 5

Securus Technologies and Securtel Consumer Ratings

Rank
274 out of 1440 in Telecommunications category
437 out of 1440 in Telecommunications category
Customer service
175 in category
263 in category
Website
253 in category
353 in category
Product or Service Quality
232 in category
297 in category
Price Affordability
288 in category
364 in category

Securus Technologies and Securtel Rating Details

Customer service
1.5 (392 reviews)
1.2 (434 reviews)
Reviewer's quote

Then I noticed that my account status is BLOCKED with a message stating Contact Securus Customer Service. Yeah that would be great if I was actually Able to contact Anyone at Securus! I have called 3 days in a row and even tried the option to have someone call me back in order for me to Not sit on...

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...I tried to reason with the customer service representative, and she was saying she would only give back a portion of the money. About 14. 98 would be retained for the phone number because it couldn't be used anymore...

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Website
1.7 (355 reviews)
1.3 (395 reviews)
Reviewer's quote

I put money on his phone all the time daily and Mines at times and they go and take a admin feee for what specially when I spend over 1,000 + on your website and then give me money for refund on video visit that failed on there end I paid full price they give me 1. 05 back only was on video visit...

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I was just reviewing the website and it said enter card information to sign up it didnt tell me I was paying anything yet or nothing I thought I was just putting my card on file for just in case I did and it took 45$ off my card then when I got in I still couldnt even use the website so I basically...

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Product or Service Quality
1.5 (345 reviews)
1.3 (378 reviews)
Reviewer's quote

...and there are no missed calls and then after a few minutes I have 11 voicemails from him!! This has been a continuous problem lately!! And its not my phone service because other people with different carriers in different places are having the same...

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I was researching the different services for calls to correctional centers. I came across securtel and did not sign up for any program. My bank account was charged $45...

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Price Affordability
1.7 (331 reviews)
1.3 (380 reviews)
Reviewer's quote

I was just inquiring about price of products and had to enter my information and got charged. Did not want to purchase products..

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I accidentally bought something I didn't even know trying to find out the price would buy it instantly I didn't even have that money in my account..

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Securus Technologies and Securtel Pros and Cons

Pros
  • Being able to talk to inmates
  • Getting some of the calls
  • When it actually works for a visit or phone call
  • No pros
  • No customer service
  • Trying to take people money
Cons
  • Customer service
  • Extremely bad customer service
  • Not able to resolve issue
  • Took my money
  • Big scam
  • Not getting my refund

Securus Technologies and Securtel Most Positive Reviews

Top rated reviews
5

My fiancee talked to me for 3 minutes n the phone cut us off. If I am paying for phone calls, I should be getting my...

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5

to see if you have a plan for tdcj unlimited monthly plans

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5

My son and I have been with Securus America since January 2012. We have a team of 20 agents, almost half of them have...

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5

I need money on martiz jones book

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Securus Technologies and Securtel Most Critical Reviews

Lowest rated reviews
1

Not only was the terminated but $25.00 was charged for 3 way call that was never attempted. I contacted the company...

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1

I havnt even used the number there website is very misleading with the unlimited calling ad.

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1

My son has tried repeatly to call me and unable most of the time to connect. When you call customer service it says you...

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1

this company has a great scam. they have no contact info for them. DO NOT use their service. all you have to do if you...

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Securus Technologies and Securtel Latest Reviews

Recent published reviews
No votes

When I try to accept call by pressing one it's not accepting it so it hangs up

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1

Want let me activate my phone number and I done already paid for it and all

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No votes

My account was charged 2 times for a inmate debit account #106506 and i need it refunded to my account .

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1

So made it's too much to type someone needs to call me asap

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Securus Technologies and Securtel Products and Services

Most reviewed product and services
  • Securus Technologies Inmate Phone Service (297 reviews)
  • Securus Technologies Account (154 reviews)
  • Securus Technologies Customer Care (113 reviews)
  • Securtel Inmate Phone Service (304 reviews)
  • Securtel Customer Care (241 reviews)
  • Securtel Account (241 reviews)