PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Securus Technologies and Securtel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Securus Technologies
Securtel

Securus Technologies and Securtel Overview

Total reviews
918
1290
Company responses
0
0
Issues resolved
2
4

Securtel was first mentioned on PissedConsumer on Apr 10, 2016 and since then this brand received 1290 reviews. It is 372 reviews more than Securus Technologies received since Jan 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Securus Technologies customer support team and Securtel customer service.

Securus Technologies and Securtel Consumer Ratings

Rank
292 out of 1910 in Telecommunications category
405 out of 1910 in Telecommunications category
Customer service
179 in category
251 in category
Website
245 in category
334 in category
Product or Service Quality
211 in category
267 in category

According to consumer ratings and reviews, Securus Technologies ranks 113 points higher in the Telecommunications category than Securtel. People gave Securus Technologies 1.4 stars for Customer service criterion in Telecommunications category and it is 390 points higher than the worst rated brand in this category. At the same time, Securtel was rated 1.2 stars for Customer service criterion in this category and it is 318 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Securus Technologies has a higher rating than Securtel. Regarding Product or Service Quality criterion, consumers gave Securus Technologies 1.5 stars and it is 63% greater than other in category. Securtel however was rated 1.3 stars and it is 53% greater than other in category.

Securus Technologies and Securtel Rating Details

Customer service
1.4 (295 reviews)
1.2 (344 reviews)
Reviewer's quote

...at all I’ll answer the phone and it’s just dead silent I hate everything about this company then they make it difficult for you to even speak with customer...

Mercedez B

$14 fee IF YOU DONT USE IT, AND CUSTOMER SERVICE SUCKS..

PissedConsumer1756328
Website
1.7 (276 reviews)
1.3 (319 reviews)
Reviewer's quote

Nothing has happened because no one can contact yall! And no website? Someone is making billions and can't afford customer support? Horrible! Deplorable

Nicholes

...I made the account and this isn’t even the right website for me. Maybe tell people before you charge them..

Tene
Product or Service Quality
1.5 (257 reviews)
1.3 (303 reviews)
Reviewer's quote

...The customer service representative was unhelpful and the supervisor argumentive, and unbelievablely RUDE!! She was unhelpful and didn't make and real help explaining anything at all..

Noraida M

I been trying to reach someone for a refund and no customer service is avaiable thats so bad..

Peace

Securus Technologies and Securtel Pros and Cons

Pros
  • When it actually works for a visit or phone call
  • Theyll take your money quick
  • Being able to talk to inmates
  • No pros
  • No customer service
  • Non
Cons
  • Customer service
  • Extremely bad customer service
  • Not able to resolve issue
  • Took my money
  • Big scam
  • I want a full refund of my money

Securus Technologies and Securtel Most Positive Reviews

Top rated reviews
5

My fiancee talked to me for 3 minutes n the phone cut us off. If I am paying for phone calls, I should be getting my...

5

to see if you have a plan for tdcj unlimited monthly plans

Securus Technologies and Securtel Most Critical Reviews

Lowest rated reviews
1

Not only was the terminated but $25.00 was charged for 3 way call that was never attempted. I contacted the company...

1

I havnt even used the number there website is very misleading with the unlimited calling ad.

Securus Technologies and Securtel Latest Reviews

Recent published reviews
1

Been able to accept calls for the last two months then out of nowhere sometimes it goes through the next time it...

Read all 918 reviews

I only wanted to put 20.00 on my global intel account so my son could call but somehow I was charged 45.98 for a...

Read all 1290 reviews

Securus Technologies and Securtel Products and Services

Most reviewed product and services
  • Securus Technologies Inmate Phone Service (232 reviews)
  • Securus Technologies Account (140 reviews)
  • Securus Technologies Customer Care (97 reviews)
  • Securtel Inmate Phone Service (248 reviews)
  • Securtel Customer Care (232 reviews)
  • Securtel Account (224 reviews)