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Security Finance

Collection Agencies
  • 1 ISSUES RESOLVED
  • 93 TOTAL REVIEWS
  • $100K CLAIMED LOSSES
  • $16.9K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Staff
Reliability
  • Were friendly 1
  • Easy process 1

Customers don't like

  • When they leave voicemails1
  • Unfair interest payment1
  • Poor customer service1
  • Penalty for paying off early1
  • Fact i was lied to1
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1006 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.1K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Staff
Reliability
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Customer service is great 3

Customers don't like

  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
  • Horrible customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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