PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vanguard Group and Security Benefit as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vanguard Group
Security Benefit

Vanguard Group and Security Benefit Overview

Total reviews
103
17
Company responses
0
0
Issues resolved
0
1

Vanguard Group was first mentioned on PissedConsumer on Apr 16, 2010 and since then this brand received 103 reviews. It is 86 reviews more than Security Benefit received since Mar 21, 2016.

Vanguard Group and Security Benefit Consumer Ratings

Rank
209 out of 2601 in Financial Services category
278 out of 2601 in Financial Services category
Customer service
230 in category
173 in category
Staff
215 in category
195 in category
Product or Service Quality
155 in category
227 in category

According to consumer ratings and reviews, Vanguard Group ranks 69 points higher in the Financial Services category than Security Benefit. People gave Vanguard Group 1.3 stars for Customer service criterion in Financial Services category and it is 418 points higher than the worst rated brand in this category. At the same time, Security Benefit was rated 1.5 stars for Customer service criterion in this category and it is 475 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Security Benefit has a higher rating than Vanguard Group. Regarding Product or Service Quality criterion, consumers gave Vanguard Group 1.5 stars and it is 76% greater than other in category. Security Benefit however was rated 1.2 stars and it is 65% greater than other in category.

Vanguard Group and Security Benefit Rating Details

Customer service
1.3 (43 reviews)
1.5 (11 reviews)
Reviewer's quote

...Worst customer service ever. Thank goddess I move most of my investments away from them..

Eesa

What can I say, worst customer service, I called them numerous times was put on hold for hours and then my call was dropped. 125 years of glorious service my *** As soon as I am off disability and back to work we are moving our money to Edward Jones..

Robert P
Staff
1.3 (36 reviews)
1.4 (7 reviews)
Reviewer's quote

...What a profoundly awful customer service staff. I asked for information regarding my Washington NationalInsurance company retirement plan. I could not give the exact month and date of my hire as well as when I left 18 years later because it's been more than 20 years ago...

PissedConsumer994584

A broker in Worthington, Ohio, a suburb of Columbus, sold me this, as another person said, pig in a poke. Completely misrepresented this product to me and recommended that I replace two perfectly good annuities (among other investments) with two of SB's annuities. The contracts were simply...

Margaret D
Product or Service Quality
1.5 (35 reviews)
1.2 (9 reviews)
Reviewer's quote

The IRS allows tax free withdrawals if made directly from a. 401k from the account to a charity. Vanguard makes this very difficult. You have to go to a bank to get a medallion stamp and the bank is not happy about the intrusion on there time. You can't just go to notary to verify you signature. ...

PissedConsumer846911

My father passed October 25, 2018, leaving a small IRA Annuity divided equally among his 5 children. Not one disbursement has gone out. Instead we get:(a) Excuses of "I cannot tell you what we need because it has to come from a different beneficiary." This excuse was used to hide for 2 months the...

Abigail R

Vanguard Group and Security Benefit Pros and Cons

Pros
  • Go to fidelity
  • Mutual funds offered
  • Low fees
No votes
Cons
  • Customer service
  • Disrespectful unprofessional customer service
  • Customer phone support
  • Poor customer service
  • Dont seem to care about their clients
  • Lack of communication

Vanguard Group and Security Benefit Most Positive Reviews

Top rated reviews
5

My father's estate had investments in 19 different firms. Vanguard made the entire process SO easy compared to other...

No votes

Vanguard Group and Security Benefit Most Critical Reviews

Lowest rated reviews
1

Was told this morning that I have to wait 30 days to get to my money back, understandably I was extremely upset, now I...

1

Security benefit is horrible to work with. 1) their agent transferred my parents from a fund with a guarantee of 3% to...

Vanguard Group and Security Benefit Latest Reviews

Recent published reviews
2.4

The representatives at Vanguard all year have been telling me my account but disputes Oct 2019. I called in late Oct...

Read all 103 reviews
1

What can I say, worst customer service, I called them numerous times was put on hold for hours and then my call was...

Read all 17 reviews

Vanguard Group and Security Benefit Products and Services

Most reviewed product and services
  • Vanguard Group Customer Care (36 reviews)
  • Vanguard Group Account (5 reviews)
  • Vanguard Group Brokerage Account (4 reviews)
  • Security Benefit Annuity (9 reviews)
  • Security Benefit Customer Care (2 reviews)
  • Security Benefit Retirement Plan (1 review)