PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ticketmaster and Secureboxoffice as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ticketmaster
Secureboxoffice

Ticketmaster and Secureboxoffice Overview

Total reviews 378 81
Company responses 0 0
Issues resolved 3 0

Ticketmaster and Secureboxoffice Consumer Ratings

Rank
12 out of 205 in Tickets category
47 out of 205 in Tickets category
Customer service
13 in category
37 in category
Website
24 in category
39 in category
Exchange, Refund and Cancellation Policy
9 in category
26 in category
Price Affordability
18 in category
40 in category

Ticketmaster and Secureboxoffice Rating Details

Customer service
1.3 (161 reviews)
1.1 (34 reviews)
Reviewer's quote

...They make it impossible for you to get through to Customer Service. I contacted American Express. Faxed them ALL the supporting documentation...

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...The customer service representative was incredibly rude over the phone, mansplained Covid-19 to me, and then told me a store credit was my only option. This is by far the worst customer service I have ever experienced. DO NOT RECOMMEND ever using this company..

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Website
1.6 (151 reviews)
1.3 (32 reviews)
Reviewer's quote

So I on 8/23/20 went on Ticketmasters website to look at any concerts that might be of interest (not that we are able to go these days anyway) and while on my account find out that I no longer have the Kenny Chesney tickets that they were refunded. The refund went to my friends card that was used...

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A purchase was made online by one of my kids accidentally within 10 minutes I called this place and they were unable to refund me or anything even though the website says they do not refund. They were still not understanding and did not try and work with me..

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Exchange, Refund and Cancellation Policy
1.2 (147 reviews)
1.1 (36 reviews)
Reviewer's quote

Ticketmaster claims they made a refund to a card ending in digits that are different from my card and the card I paid for the event. The amount is different as well. No way to contact them anymore through chat window or any other way..

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HOW DO I START THE PROCESS FOR A REFUND OF MY TICKETS FOR THE ROUND UP?..

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Price Affordability
1.6 (133 reviews)
1.1 (34 reviews)
Reviewer's quote

Anyone who is a swifter will know that after being on International hold for 3hrs in a virtual queue, she finds out Ticketmaster have bumped the prices through the roof and the tickets are now too expensive. Excuse me??? That doesn’t include all the *** that buy tickets with absolutely zero...

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...I went back and made sure that I went to Ticketmaster and discovered that the tickets on TicketMaster offer better seats at a much lower price. The tickets were supposed to be $129. 00 per ticket for 2nd level and when all was said and done, the total came to 332...

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Ticketmaster and Secureboxoffice Pros and Cons

Pros
  • Convenience of purchasing
  • No pros to doing business with ticketmaster
  • Going to concerts and having access to map view of tickets
  • No pros
  • How can the employees live with themselves
  • Are you serious
Cons
  • Customer service
  • Poor or limited customer service
  • Shifting blame
  • Everything about their process and customer service
  • Being ripped off with no recourse
  • Deceitful advertising

Ticketmaster and Secureboxoffice Most Positive Reviews

Top rated reviews
5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

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No votes
5

Hi,
My name is YANG SHU YAN and I am from China, and I have a big problem.
I'm afraid that the security information of my...

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No votes

Ticketmaster and Secureboxoffice Most Critical Reviews

Lowest rated reviews
1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

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1

They simply refuse to refund me. They suggest i try reselling them on the internet but they are so over priced i doubt...

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1

My wife was purchasing a ticket for the Seattle Seahawks/Green Bay Packers game and faced deceptive marketing.
• On th...

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1

Email shown on site is NOT deliverable.
Customer Service is all automated and thus no one is available to speak with so n...

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Ticketmaster and Secureboxoffice Latest Reviews

Recent published reviews
1

Ticketmaster claims they made a refund to a card ending in digits that are different from my card and the card I paid...

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No votes

Need a refund for Nickelback tickets that were cancelled due to COVID-19 and cant get through to anything but a...

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No votes

Ticket master owes me over $200.00. I asked for a refund and they never put the money back in my account even though it...

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2.3

HOW DO I START THE PROCESS FOR A REFUND OF MY TICKETS FOR THE ROUND UP?

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Ticketmaster and Secureboxoffice Products and Services

Most reviewed product and services
  • Ticketmaster Concert Ticket (61 reviews)
  • Ticketmaster Customer Care (31 reviews)
  • Ticketmaster Event Ticket (19 reviews)
  • Secureboxoffice Concert Ticket (22 reviews)
  • Secureboxoffice Customer Care (4 reviews)
  • Secureboxoffice Bob Seger Concert Ticket (1 review)