PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ticketmaster and Secureboxoffice as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ticketmaster
Secureboxoffice

Ticketmaster and Secureboxoffice Overview

Total reviews 459 78
Company responses 0 0
Issues resolved 3 0

Ticketmaster and Secureboxoffice Consumer Ratings

Rank
12 out of 208 in Tickets category
47 out of 208 in Tickets category
Customer service
12 in category
35 in category
Website
19 in category
36 in category
Exchange, Refund and Cancellation Policy
9 in category
26 in category
Product or Service Quality
7 in category
33 in category

Ticketmaster and Secureboxoffice Rating Details

Customer service
1.3 (191 reviews)
1.1 (34 reviews)
Reviewer's quote

no phone service at customer service or any other number..

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...The customer service representative was incredibly rude over the phone, mansplained Covid-19 to me, and then told me a store credit was my only option. This is by far the worst customer service I have ever experienced. DO NOT RECOMMEND ever using this company..

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Website
1.6 (178 reviews)
1.3 (31 reviews)
Reviewer's quote

...I am giving the worst rating for customer service since their website is no help at all..

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A purchase was made online by one of my kids accidentally within 10 minutes I called this place and they were unable to refund me or anything even though the website says they do not refund. They were still not understanding and did not try and work with me..

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Exchange, Refund and Cancellation Policy
1.3 (174 reviews)
1.1 (36 reviews)
Reviewer's quote

:dead: no refund for Kansas tickets..

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HOW DO I START THE PROCESS FOR A REFUND OF MY TICKETS FOR THE ROUND UP?..

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Product or Service Quality
1.6 (157 reviews)
1 (32 reviews)
Reviewer's quote

This is the worst customer service I have ever had dealing with any company. I have been unable to purchase tickets for the event I need to see my daughter in her sporting event and I cannot even speak to a rep to get this accomplished when I continue to receive ongoing error messages. I would...

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Charge Canadians in US funds add on $68 Service fee and 2 to 3 times face value for ticket dont know how they got 2 star..

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Ticketmaster and Secureboxoffice Pros and Cons

Pros
  • Convenience of purchasing
  • No pros to doing business with ticketmaster
  • Going to concerts and having access to map view of tickets
  • No pros
  • How can the employees live with themselves
  • Are you serious
Cons
  • Customer service
  • Poor or limited customer service
  • Lack of customer service and hidden loopholes
  • Everything about their process and customer service
  • Being ripped off with no recourse
  • Told to make it clear there are no refunds

Ticketmaster and Secureboxoffice Most Positive Reviews

Top rated reviews
5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

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No votes
5

Hi,
My name is YANG SHU YAN and I am from China, and I have a big problem.
I'm afraid that the security information of my...

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No votes

Ticketmaster and Secureboxoffice Most Critical Reviews

Lowest rated reviews
1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

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1

They simply refuse to refund me. They suggest i try reselling them on the internet but they are so over priced i doubt...

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1

My wife was purchasing a ticket for the Seattle Seahawks/Green Bay Packers game and faced deceptive marketing.
• On th...

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1

Email shown on site is NOT deliverable.
Customer Service is all automated and thus no one is available to speak with so n...

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Ticketmaster and Secureboxoffice Latest Reviews

Recent published reviews
No votes

I was trying to go to the show today

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No votes

Need a refund for Nickelback tickets that were cancelled due to COVID-19 and cant get through to anything but a...

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1

Dead no refund for Kansas tickets

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2.3

HOW DO I START THE PROCESS FOR A REFUND OF MY TICKETS FOR THE ROUND UP?

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Ticketmaster and Secureboxoffice Products and Services

Most reviewed product and services
  • Ticketmaster Concert Ticket (68 reviews)
  • Ticketmaster Event Ticket (23 reviews)
  • Ticketmaster Show Ticket (7 reviews)
  • Secureboxoffice Concert Ticket (17 reviews)
  • Secureboxoffice Event Ticket (2 reviews)
  • Secureboxoffice The Lion King Concert Ticket (1 review)