PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Seaworld and Universal Studios Orlando as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Seaworld
Universal Studios Orlando

Seaworld and Universal Studios Orlando Overview

Total reviews
92
118
Company responses
0
0
Issues resolved
0
0

Universal Studios Orlando was first mentioned on PissedConsumer on Aug 8, 2008 and since then this brand received 118 reviews. It is 26 reviews more than Seaworld received since Jul 28, 2010.

Seaworld and Universal Studios Orlando Consumer Ratings

Rank
15 out of 207 in Theme Parks category
6 out of 207 in Theme Parks category
Customer service
12 in category
3 in category
Staff
12 in category
3 in category
Value for money
12 in category
5 in category

According to consumer ratings and reviews, Universal Studios Orlando ranks 9 points higher in the Theme Parks category than Seaworld. People gave Seaworld 1.4 stars for Customer service criterion in Theme Parks category and it is 14 points higher than the worst rated brand in this category. At the same time, Universal Studios Orlando was rated 2.3 stars for Customer service criterion in this category and it is 23 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Universal Studios Orlando has a higher rating than Seaworld. Regarding Value for money criterion, consumers gave Seaworld 1.7 stars and it is 54% greater than other in category. Universal Studios Orlando however was rated 2.5 stars and it is 81% greater than other in category.

Seaworld and Universal Studios Orlando Rating Details

Customer service
1.4 (48 reviews)
2.3 (46 reviews)
Reviewer's quote

...Very poor customer service and felt I was ripped off..

Rathi S

...I have worked in many customer service businesses and when a customer has to suffer for a company’s mistake, something is done for them. Even something small like maybe a free locker rental..

Laura J
Staff
1.7 (46 reviews)
2.8 (43 reviews)
Reviewer's quote

...Also, your staff was rude at the front and didn't really know what they were talking about . We told them we were going back to our hotel to cool off in water that the stamps to come back would wipe off . The lady goes if you take a pic it might work...

Brianna S

...Purchased the photo pass to find out only Universal Studios has actual staff member available to take the photos. Other parks only have ride photos available to add. What a waste of money!!! Not happy at all..

Michele E
Value for money
1.7 (45 reviews)
2.5 (35 reviews)
Reviewer's quote

...urchased tickets for San Antonio Tx Sea world using my debt card well they kept telling me it didn’t go through because of a address error but they took the money out of my account not just once but twice. They apologized about and told me I would be refunded in 48 hours they lied about that because when 48 hours came and ...

Melinda S

Waste of Money. The line to the houses is extremely long so if you plan to buy a ticket to visit the rides you better go during the day instead. Universal should add days in September and late August for Halloween Horror nights just for pass holders...

mayrasaltar

Seaworld and Universal Studios Orlando Pros and Cons

Pros
  • Want to have a yearly pass
  • Shows
  • Sea world was excellent
  • Harry potter
  • Creative
  • Volcano bay
Cons
  • Problem not fixed
  • No one cares
  • Lost customer forever
  • Value
  • Made my daughter cry
  • Hogwarts express

Seaworld and Universal Studios Orlando Most Positive Reviews

Top rated reviews
4

Taiji has been capturing Dolphins for a very long time and this needs to stop. The cove gave me just an insight for...

5

Very nice person and resolve my question

Seaworld and Universal Studios Orlando Most Critical Reviews

Lowest rated reviews
1

My son and i waited in line for an hour to ride anattraction after having his height checked by the attendant at the sta...

1

Fui de vacaciones a studios orlando florida llege un savado a baytona beach y fui el domingo a univesal studios y como...

Seaworld and Universal Studios Orlando Latest Reviews

Recent published reviews
1.3

I came to Seaworld during the first week of January and it was a mistake. I was so excited to spend my
Vacation most empl...

Read all 92 reviews

We are from South Africa and came to Orlando Florida for our holiday this December, we visited Universal on the 29th of...

Read all 118 reviews

Seaworld and Universal Studios Orlando Products and Services

Most reviewed product and services
  • Seaworld Customer Care (23 reviews)
  • Seaworld Pass (9 reviews)
  • Seaworld Facility (2 reviews)
  • Universal Studios Orlando Customer Care (22 reviews)
  • Universal Studios Orlando Pass (16 reviews)
  • Universal Studios Orlando Manager (3 reviews)