PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivid Seats and Seatgeek as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivid Seats
Seatgeek

Vivid Seats and Seatgeek Overview

Total reviews
1460
28
Company responses
0
0
Issues resolved
28
0

Vivid Seats was first mentioned on PissedConsumer on Aug 20, 2011 and since then this brand received 1460 reviews. It is 1432 reviews more than Seatgeek received since Oct 20, 2017.

Vivid Seats and Seatgeek Consumer Ratings

Rank
19 out of 258 in Tickets category
33 out of 258 in Tickets category
Customer service
18 in category
25 in category
Website
16 in category
15 in category
Exchange, Refund and Cancellation Policy
13 in category
51 in category

According to consumer ratings and reviews, Vivid Seats ranks 14 points higher in the Tickets category than Seatgeek. People gave Vivid Seats 1.2 stars for Customer service criterion in Tickets category and it is 53 points higher than the worst rated brand in this category. At the same time, Seatgeek was rated 1.2 stars for Customer service criterion in this category and it is 46 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Seatgeek has a higher rating than Vivid Seats. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Vivid Seats 1.1 stars and it is 82% greater than other in category. Seatgeek however was rated 1 stars and it is 70% worse than other in category.

Vivid Seats and Seatgeek Rating Details

Customer service
1.2 (825 reviews)
1.2 (6 reviews)
Reviewer's quote

...No live customer service. Fraudulent site. State attorney general here I come..

Mohammad

Wrong number to customer service..

Ahmaad
Website
1.7 (764 reviews)
1.8 (4 reviews)
Reviewer's quote

The website listed the map of the entire venue, not specifying each individual area of tickets available for purchase, and only offered general admission. As I had not gone to an event at this venue, this information led me to believe that general admission were the only tickets you were able to...

PissedConsumer1729710

Could not access my tickets. Spent several hours on chat with ?Seat geek representative. Finally able to access the tickets, but not able to forward tickets to others that need the tickets to attend, Need to be able to send their tickets to them as we will not be arriving at the same time. I spent...

PissedConsumer1605057
Exchange, Refund and Cancellation Policy
1.1 (751 reviews)
1 (4 reviews)
Reviewer's quote

...We tried to cancel and no one is there to answer, there is no help, no refund, no one to contact so you can dispute the charge and see if that helps. DO NOT USE THIS SITE;;..

Neida

...The day after my purchase, I received a call explaining that they would not be able to fulfill my order and that I would be refunded. They explained that if I wanted tickets, I could pay the current price of over $200 per ticket. They claimed that the tickets I ordered were not available...

Matthew G

Vivid Seats and Seatgeek Pros and Cons

Pros
  • Zero things
  • Availability of tickets
  • One of the agents was very helpful
  • I wanted my money back
  • Fast and reliable
Cons
  • Customer service
  • Misrepresentation of sale
  • Refund policy
  • Never received my tickets
  • Did not fulfill my order
  • Telephone

Vivid Seats and Seatgeek Most Positive Reviews

Top rated reviews
5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

No votes

Vivid Seats and Seatgeek Most Critical Reviews

Lowest rated reviews
1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

1

Picked out tickets, proceeded to check out. After completing the transaction, I was informed they were standing room...

Vivid Seats and Seatgeek Latest Reviews

Recent published reviews

Two developly disabled individuals purchased tickets they thought were going to be in Denver but turned out to be in...

Read all 1460 reviews

Were r my tickets for the Rodeo Friday night 24th Golden one center.

Read all 28 reviews

Vivid Seats and Seatgeek Products and Services

Most reviewed product and services
  • Vivid Seats Concert Ticket (184 reviews)
  • Vivid Seats Customer Care (126 reviews)
  • Vivid Seats Event Ticket (79 reviews)
  • Seatgeek Baseball Ticket (4 reviews)
  • Seatgeek Football Ticket (2 reviews)
  • Seatgeek Tom Cochrane Concert Ticket (2 reviews)