PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivid Seats and Seatgeek as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivid Seats
Seatgeek

Vivid Seats and Seatgeek Overview

Total reviews 1588 104
Company responses 0 0
Issues resolved 28 0

Vivid Seats and Seatgeek Consumer Ratings

Rank
21 out of 193 in Tickets category
17 out of 193 in Tickets category
Customer service
22 in category
33 in category
Website
16 in category
11 in category
Exchange, Refund and Cancellation Policy
18 in category
23 in category
Price Affordability
27 in category
9 in category

Vivid Seats and Seatgeek Rating Details

Customer service
1.2 (906 reviews)
1.1 (38 reviews)
Reviewer's quote

...And they did not disclose their customer service email address anywhere. Every email I sent was bounced back because the mailbox was automated, not managed. Luckily we came across Pissed Consumer which facilitated my contacting the company...

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...There are no phone numbers to reach customer service, and they haven't responded to my email. I feel scammed and regretful that I used this service..

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Website
1.6 (834 reviews)
1.8 (34 reviews)
Reviewer's quote

...I made the request on their website form on my account page. A few weeks later I emailed them to ask for an update on my request. Their response was, too late, you did not request a refund within the designated time...

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Is Reba McEntire coming to Las Vegas in 2021 to Caesar palace on your website it says April 17th 2021 Caesar palace is that right..

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Exchange, Refund and Cancellation Policy
1.1 (829 reviews)
1.1 (41 reviews)
Reviewer's quote

Bought tickets in February for a concert in August Covid-19 caused the cancellation of the concert vivid seat had a guarantee on those tickets only if it was cancelled which it was they were to refund all my money plus all fees. vivid changed this policy after the fact and now only offer a " future...

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I can't believe it has been 5 months since the Rolling Stones Atlanta concert was "postponed"!! So it's labeled postponed so we can NOT get a refund?! Not cool, will never use Seat Geek again..

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Price Affordability
1.4 (760 reviews)
2 (34 reviews)
Reviewer's quote

...Now I get an email offering store credit for $441, which is less than the price of the tickets! I don't want store credit because I will never EVER use this service again. RUDE staff and *** emails back and forth..

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At the time I made the purchase, the ticket prices were rapidly rising because of a recent announcement of a player's retirement. I caught 3 tickets that had previously been around $6 at $53 each - a steep but reasonable price given the once-in-a-lifetime significance of the game. The day after my...

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Vivid Seats and Seatgeek Pros and Cons

Pros
  • Zero things
  • No pros
  • It was easy to purchase tickets
  • I wanted my money back
  • Lose money
  • Easy to buy tickets
Cons
  • Customer service
  • Misrepresentation of sale
  • Refund policy
  • Refund
  • Will not refund a cancelation of an event
  • Did not fulfill my order

Vivid Seats and Seatgeek Most Positive Reviews

Top rated reviews
5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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4

Is Reba McEntire coming to Las Vegas in 2021 to Caesar palace on your website it says April 17th 2021 Caesar palace is...

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5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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3.8

The concert on May 30 th I was suppose to attend was canceled because of COVID 19 and I have yet to receive my refund...

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Vivid Seats and Seatgeek Most Critical Reviews

Lowest rated reviews
1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

Picked out tickets, proceeded to check out. After completing the transaction, I was informed they were standing room...

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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1

Got ripped off could not access tickets I transferred.

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Vivid Seats and Seatgeek Latest Reviews

Recent published reviews
1

Bought two tickets online in Dec. 2019 to see the Rockettes at Radio City Music Hall. We paid 189.00 a piece for third...

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No votes

Thank you pissedconsumer. I did get a response from SeatGeek saying they will refund the money. Have not received the re...

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No votes

I need to get my seat numbers so I can list my seats. The automated system does not help. It is a simple problem but I...

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No votes

Billy illish concert in Burbank was canceled and I'm wondering when ill get my refund? How do I know when it will come...

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Vivid Seats and Seatgeek Products and Services

Most reviewed product and services
  • Vivid Seats Concert Ticket (197 reviews)
  • Vivid Seats Event Ticket (82 reviews)
  • Vivid Seats Shipping Service (54 reviews)
  • Seatgeek Concert Ticket (19 reviews)
  • Seatgeek Baseball Ticket (7 reviews)
  • Seatgeek Football Ticket (4 reviews)