PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Seatgeek and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Seatgeek
Vivid Seats

Seatgeek and Vivid Seats Overview

Total reviews 104 1588
Company responses 0 0
Issues resolved 0 28

Seatgeek and Vivid Seats Consumer Ratings

Rank
17 out of 193 in Tickets category
21 out of 193 in Tickets category
Exchange, Refund and Cancellation Policy
23 in category
18 in category
Customer service
33 in category
22 in category
Value for money
10 in category
24 in category
Product or Service Quality
19 in category
16 in category

Seatgeek and Vivid Seats Rating Details

Exchange, Refund and Cancellation Policy
1.1 (41 reviews)
1.1 (829 reviews)
Reviewer's quote

I can't believe it has been 5 months since the Rolling Stones Atlanta concert was "postponed"!! So it's labeled postponed so we can NOT get a refund?! Not cool, will never use Seat Geek again..

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Bought tickets in February for a concert in August Covid-19 caused the cancellation of the concert vivid seat had a guarantee on those tickets only if it was cancelled which it was they were to refund all my money plus all fees. vivid changed this policy after the fact and now only offer a " future...

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Customer service
1.1 (38 reviews)
1.2 (906 reviews)
Reviewer's quote

...There are no phone numbers to reach customer service, and they haven't responded to my email. I feel scammed and regretful that I used this service..

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...And they did not disclose their customer service email address anywhere. Every email I sent was bounced back because the mailbox was automated, not managed. Luckily we came across Pissed Consumer which facilitated my contacting the company...

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Value for money
1.6 (38 reviews)
1.3 (640 reviews)
Reviewer's quote

...I ordered wrong tickets and I just wanted the money back. I am out double the money..

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...I want my money back..

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Product or Service Quality
1.3 (38 reviews)
1.3 (703 reviews)
Reviewer's quote

...Absolutely the worst customer service I have ever experienced..

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...this concert being re scheduled or Canceled and it’s been over 6 Months now! This is ABSOLUTELY UNACCEPTABLE and I’ve attempted to call the customer service line MULTIPLE times but I’m never able to speak directly to anyone. I understand Vivid seats refund policy however these seem to be special circumstances due to the Covid-19 pandemic I am demanding a full...

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Seatgeek and Vivid Seats Pros and Cons

Pros
  • I wanted my money back
  • Lose money
  • Easy to buy tickets
  • Zero things
  • No pros
  • It was easy to purchase tickets
Cons
  • Refund
  • Will not refund a cancelation of an event
  • Did not fulfill my order
  • Customer service
  • Misrepresentation of sale
  • Refund policy

Seatgeek and Vivid Seats Most Positive Reviews

Top rated reviews
4

Is Reba McEntire coming to Las Vegas in 2021 to Caesar palace on your website it says April 17th 2021 Caesar palace is...

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5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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3.8

The concert on May 30 th I was suppose to attend was canceled because of COVID 19 and I have yet to receive my refund...

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5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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Seatgeek and Vivid Seats Most Critical Reviews

Lowest rated reviews
1

Picked out tickets, proceeded to check out. After completing the transaction, I was informed they were standing room...

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1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

Got ripped off could not access tickets I transferred.

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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Seatgeek and Vivid Seats Latest Reviews

Recent published reviews
No votes

Thank you pissedconsumer. I did get a response from SeatGeek saying they will refund the money. Have not received the re...

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1

Bought two tickets online in Dec. 2019 to see the Rockettes at Radio City Music Hall. We paid 189.00 a piece for third...

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No votes

Billy illish concert in Burbank was canceled and I'm wondering when ill get my refund? How do I know when it will come...

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No votes

I need to get my seat numbers so I can list my seats. The automated system does not help. It is a simple problem but I...

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Seatgeek and Vivid Seats Products and Services

Most reviewed product and services
  • Seatgeek Concert Ticket (19 reviews)
  • Seatgeek Baseball Ticket (7 reviews)
  • Seatgeek Football Ticket (4 reviews)
  • Vivid Seats Concert Ticket (197 reviews)
  • Vivid Seats Event Ticket (82 reviews)
  • Vivid Seats Shipping Service (54 reviews)