PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Seatgeek and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Seatgeek
Vivid Seats

Seatgeek and Vivid Seats Overview

Total reviews
27
1460
Company responses
0
0
Issues resolved
0
28

Vivid Seats was first mentioned on PissedConsumer on Aug 20, 2011 and since then this brand received 1460 reviews. It is 1433 reviews more than Seatgeek received since Oct 20, 2017.

Seatgeek and Vivid Seats Consumer Ratings

Rank
34 out of 258 in Tickets category
19 out of 258 in Tickets category
Value for money
22 in category
18 in category
Customer service
25 in category
17 in category
Product or Service Quality
26 in category
13 in category

According to consumer ratings and reviews, Vivid Seats ranks 15 points higher in the Tickets category than Seatgeek. People gave Seatgeek 1.3 stars for Value for money criterion in Tickets category and it is 43 points higher than the worst rated brand in this category. At the same time, Vivid Seats was rated 1.3 stars for Value for money criterion in this category and it is 47 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Vivid Seats has a higher rating than Vivid Seats. Regarding Product or Service Quality criterion, consumers gave Seatgeek 1.2 stars and it is 60% greater than other in category. Vivid Seats however was rated 1.3 stars and it is 80% greater than other in category.

Seatgeek and Vivid Seats Rating Details

Value for money
1.3 (7 reviews)
1.3 (568 reviews)
Reviewer's quote

BOUGHT THROUGH SEAT GEEK AND I CAN'T GET ACCESS TO MY TICKETS! THE WORST! NO TELEPHONE NUMBER TO CALL...

Elvis

..." They never took responsibility, pocketed my money, and I had to buy new parking passes at the gate for full price. Terrible customer service, the calls kept getting disconnected, and there wasn't anyone to escalate the call to. Never buy from Vivid Seats..

PissedConsumer1700929
Customer service
1.2 (6 reviews)
1.2 (825 reviews)
Reviewer's quote

Wrong number to customer service..

Ahmaad

...No live customer service. Fraudulent site. State attorney general here I come..

Mohammad
Product or Service Quality
1.2 (6 reviews)
1.3 (629 reviews)
Reviewer's quote

...I explained their customer service is unacceptable. It was not disclosed that the tickets were standing room only for well over $600. 00 each..

Phylis

...When I finally was able to reach a customer service human, they would only recite the information given by the automated live chat system. No refund, no admission to misrepresentation of the tickets, and no help. I will not use this site again..

PissedConsumer1729710

Seatgeek and Vivid Seats Pros and Cons

Pros
  • I wanted my money back
  • Fast and reliable
  • Zero things
  • Availability of tickets
  • One of the agents was very helpful
Cons
  • Never received my tickets
  • Did not fulfill my order
  • Telephone
  • Customer service
  • Misrepresentation of sale
  • Refund policy

Seatgeek and Vivid Seats Most Positive Reviews

Top rated reviews
No votes
5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

Seatgeek and Vivid Seats Most Critical Reviews

Lowest rated reviews
1

Picked out tickets, proceeded to check out. After completing the transaction, I was informed they were standing room...

1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

Seatgeek and Vivid Seats Latest Reviews

Recent published reviews

would like to talk to sales person regarding some seats etc could I get your telephone # thanks

Read all 27 reviews

Two developly disabled individuals purchased tickets they thought were going to be in Denver but turned out to be in...

Read all 1460 reviews

Seatgeek and Vivid Seats Products and Services

Most reviewed product and services
  • Seatgeek Baseball Ticket (4 reviews)
  • Seatgeek Football Ticket (2 reviews)
  • Seatgeek Tom Cochrane Concert Ticket (2 reviews)
  • Vivid Seats Concert Ticket (184 reviews)
  • Vivid Seats Customer Care (126 reviews)
  • Vivid Seats Event Ticket (79 reviews)