PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Seatgeek and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Seatgeek

Seatgeek

Not enough votes
Vivid Seats

Vivid Seats

Not enough votes
Seatgeek
Vivid Seats

Seatgeek and Vivid Seats Overview

Total reviews
22
1446
Company responses
0
0
Issues resolved
0
28

Vivid Seats was first mentioned on PissedConsumer on Aug 20, 2011 and since then this brand received 1446 reviews. It is 1424 reviews more than Seatgeek received since Oct 20, 2017.

Seatgeek and Vivid Seats Consumer Ratings

Rank
34 out of 268 in Tickets category
21 out of 268 in Tickets category
Value for money
17 in category
20 in category
Staff
14 in category
17 in category
Product or Service Quality
22 in category
14 in category

According to consumer ratings and reviews, Vivid Seats ranks 13 points higher in the Tickets category than Seatgeek. People gave Seatgeek 1.3 stars for Value for money criterion in Tickets category and it is 48 points higher than the worst rated brand in this category. At the same time, Vivid Seats was rated 1.3 stars for Value for money criterion in this category and it is 45 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Vivid Seats has a higher rating than Vivid Seats. Regarding Product or Service Quality criterion, consumers gave Seatgeek 1.2 stars and it is 66% greater than other in category. Vivid Seats however was rated 1.3 stars and it is 78% greater than other in category.

Seatgeek and Vivid Seats Rating Details

Value for money
1.3 (6 reviews)
1.3 (564 reviews)
Reviewer's quote

Picked out tickets, proceeded to check out. After completing the transaction, I was informed they were standing room only tickets. Contacted them immediately to cancel due to inability to stand for prolonged periods. They ignored my request and sent the order to Ticket City. After contacting Ticket...

Phylis

I did not get the tickets l ordered and paid for,the seats where nowhere near what l paid for and what was on rhe receipt,and l spent several hours over several days trying to resolve this,,,,they don’t care! Never got what l paid for.....Spending close to $300 on 2 concert tickets,l certainly...

Calla
Staff
1.3 (6 reviews)
1.3 (608 reviews)
Reviewer's quote

I purchased tickets for the Thursday Dec 5 concert to see Tom Cochrane Thurs Dec 5 by Master Card 2 months ago on SEATGEEK...I did not receive the tickets and followed up with the Support number listed which I presume was a n offshore support system...they said in order to get my tickets i had to...

Floyd F

...The event staff escorted my wife and I out of our seats and to a back office. We were treated like criminals then escorted out of the stadium. If you purchase from Vivid this could be you too...

PissedConsumer1000290
Product or Service Quality
1.2 (5 reviews)
1.3 (626 reviews)
Reviewer's quote

Wrong number to customer service..

Ahmaad

I bought two tickets to the Raptors vs Orlando Magic game on Nov20. The tickets sent to me by Vivid were scanned images and not accepted by the Raptors at the gate. I was told the tickets were not legit.I called customer support and spent over 45 minutes on the phone with them with no resolution to...

PissedConsumer1712808

Seatgeek and Vivid Seats Pros and Cons

Pros
  • I wanted my money back
  • Fast and reliable
  • Zero things
  • Availability of tickets
  • One of the agents was very helpful
Cons
  • Did not fulfill my order
  • Never received my tickets
  • Insisted i pay four times the initial price
  • Customer service
  • Misrepresentation of sale
  • Refund policy

Seatgeek and Vivid Seats Latest Reviews

Recent published reviews
1

I purchased tickets for the Thursday Dec 5 concert to see Tom Cochrane Thurs Dec 5 by Master Card 2 months ago on...

Read all 22 reviews

When calling customer service, you can NOT get a live person to help you!

Read all 1446 reviews

Seatgeek and Vivid Seats Products and Services

Most reviewed product and services
  • Seatgeek Baseball Ticket (4 reviews)
  • Seatgeek Football Ticket (2 reviews)
  • Seatgeek Tom Cochrane Concert Ticket (1 review)
  • Vivid Seats Concert Ticket (183 reviews)
  • Vivid Seats Customer Care (126 reviews)
  • Vivid Seats Event Ticket (79 reviews)