PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Seatgeek and Viagogo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Seatgeek
Viagogo

Seatgeek and Viagogo Overview

Total reviews
27
972
Company responses
0
0
Issues resolved
0
4

Viagogo was first mentioned on PissedConsumer on Jun 26, 2012 and since then this brand received 972 reviews. It is 945 reviews more than Seatgeek received since Oct 20, 2017.

Seatgeek and Viagogo Consumer Ratings

Rank
34 out of 258 in Tickets category
20 out of 258 in Tickets category
Value for money
22 in category
11 in category
Product or Service Quality
26 in category
17 in category
Advertised vs Delivered
47 in category
12 in category

According to consumer ratings and reviews, Viagogo ranks 14 points higher in the Tickets category than Seatgeek. People gave Seatgeek 1.3 stars for Value for money criterion in Tickets category and it is 43 points higher than the worst rated brand in this category. At the same time, Viagogo was rated 1.4 stars for Value for money criterion in this category and it is 54 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Viagogo has a higher rating than Seatgeek. Regarding Advertised vs Delivered criterion, consumers gave Seatgeek 1 stars and it is 71% worse than other in category. Viagogo however was rated 1.3 stars and it is 82% greater than other in category.

Seatgeek and Viagogo Rating Details

Value for money
1.3 (7 reviews)
1.4 (369 reviews)
Reviewer's quote

BOUGHT THROUGH SEAT GEEK AND I CAN'T GET ACCESS TO MY TICKETS! THE WORST! NO TELEPHONE NUMBER TO CALL...

Elvis

...Took my money no tickets. Looks like no big Christmas surprise for her. Tried to get in contact for hours, what a run around!..

Gina D
Product or Service Quality
1.2 (6 reviews)
1.3 (358 reviews)
Reviewer's quote

Wrong number to customer service..

Ahmaad

...3 customer service reps, told us the tickets would appear in our email within the hour. (12:00 pm) They did not appear. At 5:00 pm we contacted service rep...

Bradon
Advertised vs Delivered
1 (6 reviews)
1.3 (358 reviews)
Reviewer's quote

I purchased tickets for the Thursday Dec 5 concert to see Tom Cochrane Thurs Dec 5 by Master Card 2 months ago on SEATGEEK...I did not receive the tickets and followed up with the Support number listed which I presume was a n offshore support system...they said in order to get my tickets i had to...

Floyd F

...How can anyone plan travel, hotel, and flight yet wait the day of the event for tickets to be delivered by Viagogo. Will never use viagogo again. Please tell all your friends and families to avoid this site...

PissedConsumer1648432

Seatgeek and Viagogo Pros and Cons

Pros
  • I wanted my money back
  • Fast and reliable
  • Looked like respectable site
  • That they had tickets we wanted
  • Looked like a reputable place to buy tickets
Cons
  • Never received my tickets
  • Did not fulfill my order
  • Telephone
  • Customer service
  • Poor customer service
  • Not being able to reach anyone to resolve the issue

Seatgeek and Viagogo Most Positive Reviews

Top rated reviews
No votes
5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

Seatgeek and Viagogo Most Critical Reviews

Lowest rated reviews
1

Picked out tickets, proceeded to check out. After completing the transaction, I was informed they were standing room...

1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

Seatgeek and Viagogo Latest Reviews

Recent published reviews

would like to talk to sales person regarding some seats etc could I get your telephone # thanks

Read all 27 reviews

I paid for the tickets and Im currently in Vegas and yous sent me a cancellation for the tickets which I need them

Read all 972 reviews

Seatgeek and Viagogo Products and Services

Most reviewed product and services
  • Seatgeek Baseball Ticket (4 reviews)
  • Seatgeek Football Ticket (2 reviews)
  • Seatgeek Tom Cochrane Concert Ticket (2 reviews)
  • Viagogo Concert Ticket (157 reviews)
  • Viagogo Shipping Service (107 reviews)
  • Viagogo Customer Care (69 reviews)