PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Seatgeek and Viagogo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Seatgeek
Viagogo

Seatgeek and Viagogo Overview

Total reviews 98 992
Company responses 0 0
Issues resolved 0 4

Seatgeek and Viagogo Consumer Ratings

Rank
17 out of 208 in Tickets category
22 out of 208 in Tickets category
Exchange, Refund and Cancellation Policy
22 in category
14 in category
Customer service
32 in category
26 in category
Product or Service Quality
17 in category
18 in category
Value for money
12 in category
16 in category

Seatgeek and Viagogo Rating Details

Exchange, Refund and Cancellation Policy
1.1 (38 reviews)
1.2 (365 reviews)
Reviewer's quote

...I cannot reach anyone concerning a refund or credit. I have went round and around on the web. And there is not a phone number posted anywhere...

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...Refund put in account..

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Customer service
1.1 (36 reviews)
1.2 (407 reviews)
Reviewer's quote

...There are no phone numbers to reach customer service, and they haven't responded to my email. I feel scammed and regretful that I used this service..

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...I HAVE GOTTEN ZERO AND I MEAN ZERO CUSTOMER SERVICE HELP AND EVERYTIME I CONTACT VIAGOGO IM TRANSFERED TO A VOICE AUTOMATED RECORDING, WHICH OFFERS ZERO HELP FOR MY ISSUE. I WANT A FULL REFUND. I DON'T WANT VOUCHERS FOR ANOTHER CONCERT...

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Product or Service Quality
1.3 (36 reviews)
1.3 (376 reviews)
Reviewer's quote

...I warn anyone from using this service in the future. Use ticket master directly..

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... the Post Malone concert in SF at the Chase Center in March,its been 5 months,how long is it legal for these bastards to hold onto money without delivering of product or services?They need to be held accountable for what they are which are scam artists and thieves!!!Are the artists and event holders aware that this POS company is scamming their fans???....

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Value for money
1.5 (35 reviews)
1.4 (382 reviews)
Reviewer's quote

...I have provided this information to Seatgeek however they continue to deny that the game is cancelled and refuse to refund my money which is over $300..

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...$254 was hard earned pandemic money and NOT UNEMPLOYMENT FUNDS..

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Seatgeek and Viagogo Pros and Cons

Pros
  • I wanted my money back
  • Lose money
  • Easy to buy tickets
  • Looked like respectable site
  • Ease of use to buying tickets
  • Unreliable
Cons
  • Refund
  • Will not refund a cancelation of an event
  • Did not fulfill my order
  • Customer service
  • I have fallen into a scam
  • No phone support

Seatgeek and Viagogo Most Positive Reviews

Top rated reviews
4

Is Reba McEntire coming to Las Vegas in 2021 to Caesar palace on your website it says April 17th 2021 Caesar palace is...

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5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

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3.8

The concert on May 30 th I was suppose to attend was canceled because of COVID 19 and I have yet to receive my refund...

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5

I need to cancel my order I can’t attend the show. Can you please call me at @ (760)818-****

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Seatgeek and Viagogo Most Critical Reviews

Lowest rated reviews
1

Picked out tickets, proceeded to check out. After completing the transaction, I was informed they were standing room...

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1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

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1

Got ripped off could not access tickets I transferred.

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1

Viagogo have scammed me out of my money.

On april 29 I sold three tickets on the site. The next morning they were coll...

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Seatgeek and Viagogo Latest Reviews

Recent published reviews
No votes

Horrible service if your event gets canceled... You will have to fight to get your money back. Shame on you.

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1

We just want. Refund put in account

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1

I paid approximately 500.00 for 2 tickets. My son caught Covid and we cannot go. I cannot reach anyone concerning a...

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No votes

I would like a full refund as I know it will not be happening, order # 2445****, Im from USA! Please contact me...

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Seatgeek and Viagogo Products and Services

Most reviewed product and services
  • Seatgeek Concert Ticket (16 reviews)
  • Seatgeek Baseball Ticket (7 reviews)
  • Seatgeek Football Ticket (3 reviews)
  • Viagogo Shipping Service (160 reviews)
  • Viagogo Concert Ticket (120 reviews)
  • Viagogo Event Ticket (49 reviews)