PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Seatgeek and StubHub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Seatgeek
StubHub

Seatgeek and StubHub Overview

Total reviews
27
126
Company responses
0
0
Issues resolved
0
1

StubHub was first mentioned on PissedConsumer on Nov 26, 2007 and since then this brand received 126 reviews. It is 99 reviews more than Seatgeek received since Oct 20, 2017.

Seatgeek and StubHub Consumer Ratings

Rank
34 out of 258 in Tickets category
14 out of 258 in Tickets category
Value for money
22 in category
19 in category
Staff
15 in category
8 in category
Customer service
25 in category
20 in category

According to consumer ratings and reviews, StubHub ranks 20 points higher in the Tickets category than Seatgeek. People gave Seatgeek 1.3 stars for Value for money criterion in Tickets category and it is 43 points higher than the worst rated brand in this category. At the same time, StubHub was rated 1.3 stars for Value for money criterion in this category and it is 46 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that StubHub has a higher rating than Seatgeek. Regarding Customer service criterion, consumers gave Seatgeek 1.2 stars and it is 62% greater than other in category. StubHub however was rated 1.2 stars and it is 69% greater than other in category.

Seatgeek and StubHub Rating Details

Value for money
1.3 (7 reviews)
1.3 (61 reviews)
Reviewer's quote

BOUGHT THROUGH SEAT GEEK AND I CAN'T GET ACCESS TO MY TICKETS! THE WORST! NO TELEPHONE NUMBER TO CALL...

Elvis

I paid nearly 185% of the face value of the tickets, including the service fee. The ticket itself was 168% of the face value alone. We all know businesses need to make a profit, but this is highway robbery...

Mary E
Staff
1.3 (6 reviews)
1.6 (61 reviews)
Reviewer's quote

I purchased tickets for the Thursday Dec 5 concert to see Tom Cochrane Thurs Dec 5 by Master Card 2 months ago on SEATGEEK...I did not receive the tickets and followed up with the Support number listed which I presume was a n offshore support system...they said in order to get my tickets i had to...

Floyd F

...The staff is insensitive and unhelpful. This is criminal! Everyone should steer clear. Stubhub will find a way to take your money! I will never buy or sell with Stubhub again..

Adam G
Customer service
1.2 (6 reviews)
1.2 (69 reviews)
Reviewer's quote

Wrong number to customer service..

Ahmaad

Anywhere else will have better customer service. Writing a letter to the CEO and asking why the obvious solution wouldn't be the correct solution? Why their service model is such that they knowingly allowed a fraudulent charge against my account yet the fraudulent charge I called about is just...

Rosene

Seatgeek and StubHub Pros and Cons

Pros
  • I wanted my money back
  • Fast and reliable
  • Phone staff
  • Concept of stubhub
  • Instant downloaded tix
Cons
  • Never received my tickets
  • Did not fulfill my order
  • Telephone
  • Customer service
  • Seller fraud
  • Ripped me off

Seatgeek and StubHub Most Positive Reviews

Top rated reviews
No votes
5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

Seatgeek and StubHub Most Critical Reviews

Lowest rated reviews
1

Picked out tickets, proceeded to check out. After completing the transaction, I was informed they were standing room...

1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

Seatgeek and StubHub Latest Reviews

Recent published reviews

would like to talk to sales person regarding some seats etc could I get your telephone # thanks

Read all 27 reviews
1

Ordered Yankees tickets, was sent an Astros confirmation, called to dispute the purchase, they charged me for Yankees...

Read all 126 reviews

Seatgeek and StubHub Products and Services

Most reviewed product and services
  • Seatgeek Baseball Ticket (4 reviews)
  • Seatgeek Football Ticket (2 reviews)
  • Seatgeek Tom Cochrane Concert Ticket (2 reviews)
  • Stubhub Customer Care (18 reviews)
  • Stubhub Concert Ticket (11 reviews)
  • Stubhub Account (5 reviews)