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Sears

Supermarkets and Malls
  • 19 ISSUES RESOLVED
  • 4546 TOTAL REVIEWS
  • $2.2M CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Diversity of Products or Services
  • Price 19
  • I will like it when they are out of business 10
  • Product 9
  • Convenience of online ordering 5
  • Nightmare 5

Customers don't like

  • Poor customer service69
  • Delivery experience27
  • Home delivery17
  • Service17
  • Whole process8
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Zales

Luxury / Jewelry
  • 1 ISSUES RESOLVED
  • 325 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Diversity of Products or Services
  • Product quality 2
  • Ring 1
  • Staff at the store were very nice 1
  • Store staff seemed sorry even while refusing to honor price 1
  • Website 1

Customers don't like

  • Customer service9
  • Quality7
  • Bad quality3
  • Poor product3
  • No solution3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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