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Sears

Supermarkets and Malls
  • 27 ISSUES RESOLVED
  • 5109 TOTAL REVIEWS
  • $2.4M CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Price 20
  • I will like it when they are out of business 10
  • Product 7
  • Nightmare 6
  • Warranty 5

Customers don't like

  • Poor customer service165
  • Delivery experience27
  • Service17
  • Home delivery16
  • Whole process9
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Warrantech

Service Centers and Repairs
  • 2 ISSUES RESOLVED
  • 285 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Answered the phone 4
  • That they answred the phone 1
  • Stood behind the warranty 1
  • Service company that tried to fix tv 1
  • People i spoke with were cordial 1

Customers don't like

  • Long hold periods6
  • Supervisors not available5
  • Unprofessionalism4
  • Run around4
  • Absolutely should not be in customer service business4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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