PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and Walmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears
Walmart

Sears and Walmart Overview

Total reviews
6193
8441
Company responses
894
1
Issues resolved
39
78

Walmart was first mentioned on PissedConsumer on May 31, 2007 and since then this brand received 8441 reviews. It is 2248 reviews more than Sears received since Jun 20, 2007. Sears responds to reviews and communicates with its consumers more often than Walmart. Sears customer service team contacts its customers via PissedConsumer.com in 14 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Sears customer support team and Walmart customer service.

Sears and Walmart Consumer Ratings

Rank
66 out of 483 in Supermarkets and Malls category
55 out of 483 in Supermarkets and Malls category
Customer service
76 in category
55 in category
Product or Service Quality
71 in category
45 in category
Staff
69 in category
47 in category

According to consumer ratings and reviews, Walmart ranks 11 points higher in the Supermarkets and Malls category than Sears. People gave Sears 1.2 stars for Customer service criterion in Supermarkets and Malls category and it is 36 points higher than the worst rated brand in this category. At the same time, Walmart was rated 1.6 stars for Customer service criterion in this category and it is 57 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Walmart has a higher rating than Sears. Regarding Staff criterion, consumers gave Sears 1.5 stars and it is 61% worse than other in category. Walmart however was rated 1.8 stars and it is 58% greater than other in category.

Sears and Walmart Rating Details

Customer service
1.2 (1795 reviews)
1.6 (2678 reviews)
Reviewer's quote

...Customer service was worthless, kind, but worthless which is still worthless..

Beverly L

...Went to the Customer Service desk and asked for help. Customer service went into room next door. Came back out: "They're busy but will be right with you...

Tom D
Product or Service Quality
1.6 (1432 reviews)
2.1 (2158 reviews)
Reviewer's quote

Customer service was absolutely no help. All I knew is that they said THEY canceled my layaway because the item ran out of stock! Nobody called me ahead of time and offered any resolution to the problem, they just canceled my way away and did not even tell me. Meanwhile, I have food slowly rotting...

Christy F

...Also, I will warn other chemo patients about this shoddy service and if it works out to help even 1 other person, then this won't be in vaine..

Chuck P
Staff
1.5 (1415 reviews)
1.8 (2270 reviews)
Reviewer's quote

...Untrained staff and IT personnel. Not to mention fraudulent delivery team that said a replacement was delivered to me today when nothing was delivered. I won't only avoid this company, I'll tell whoever cares to listen...

Okey O

i,ve had 2 encounters with this store and both were because staff was listening to lying customers. now note, me never have these problems at any other Walmart or any other store for that matter. one day i was just simply driving thru parking lot looking for a place to park, could not find one so...

Keante

Sears and Walmart Pros and Cons

Pros
  • Price
  • I will like it when they are out of business
  • Product
  • Prices
  • Location
  • Convenience
Cons
  • Poor customer service
  • Delivery experience
  • Customer service
  • Customer service
  • Service
  • Management

Sears and Walmart Most Positive Reviews

Top rated reviews
5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

Sears and Walmart Most Critical Reviews

Lowest rated reviews
1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

Sears and Walmart Latest Reviews

Recent published reviews
1

I bought a Kenmore Elite refrigerator. After taxes, it cost about 3000.00. The compressor failed after three years, 130...

Read all 6193 reviews
1

Went to the walmart on sharyland a did a return at 1:00 am and they were very helpful and I was able to do the return...

Read all 8441 reviews

Sears and Walmart Products and Services

Most reviewed product and services
  • Sears Repair (508 reviews)
  • Sears Delivery Service (478 reviews)
  • Sears Customer Care (462 reviews)
  • Walmart Customer Care (734 reviews)
  • Walmart Manager (544 reviews)
  • Walmart Cashier (428 reviews)