PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Brick and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Brick
Sears

The Brick and Sears Overview

Total reviews 427 6550
Company responses 0 870
Issues resolved 7 42

The Brick and Sears Consumer Ratings

Rank
378 out of 1549 in Furniture and Decor category
89 out of 349 in Supermarkets and Malls category
Customer service
237 in category
92 in category
Product or Service Quality
299 in category
90 in category
Exchange, Refund and Cancellation Policy
235 in category
88 in category
Value for money
279 in category
93 in category

The Brick and Sears Rating Details

Customer service
1.4 (238 reviews)
1.2 (1966 reviews)
Reviewer's quote

After two months delay in receiving my staff, I talk with customer service, and they just told me that I can cancel my purchase and there in no force to do purchase from our stores. Do not west your time and money for a company that has zero customer service and responsibilities. I am really...

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I have been on the telephone talking to customer service, customer support, parts department, technical support, customer solutions, for two hours. Guess what I still do not have an answer to my problem my question. I still need a replacement case for my 230 mechanics tool set...

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Product or Service Quality
1.5 (211 reviews)
1.5 (1582 reviews)
Reviewer's quote

How's that for customer service? Got off the phone with lovely representative (Priyankaa, who has to take all these customer complaints, which are NOT her fault but I advised her to let her ("Superiors" know that they are failing in keeping regular buyers like my husband and myself; as we have...

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...BIGGER SCAM - when I scheduled the service initially, I spoke to an 'off-shore' Sears rep who quoted me $260 for the service call/diagnostic fee; I then called back later and spoke to a US rep and the FEE was $119! ! ! ! ! CRIMINALS..

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Exchange, Refund and Cancellation Policy
1.3 (197 reviews)
1.3 (1524 reviews)
Reviewer's quote

They don't take accountability, if you cannot deliver the merchandises,, then refund full price. They need to stop playing games and excuses to not pay back their customers. I was told I would have a cheque mail to me because they can't refund the visa I pay with online ??? What type of company...

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Thanks to 6ABC consumer complaints I have received a full refund..

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Value for money
1.7 (191 reviews)
1.7 (1251 reviews)
Reviewer's quote

The worst part is not only do I not have a freezer but they charged my credit card the day I ordered, so over 2 month ago and they are using my money for free. the Brick is dishonest because when I ordered the freezer I called 3 other companies: Trail appliences, the Home depot and Lowes and they...

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...I want my money immediately, there is no reason if you can charge it once you can refund it once, but, in 3 parts and 2 weeks later? NO WAY. Sears give me my money back..

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The Brick and Sears Pros and Cons

Pros
  • Proximity to my home
  • Reasonable price
  • Customer service
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Customer service
  • Never again will i buy anything from the brick
  • Way the customer service was not helpful at all
  • Poor customer service
  • Delivery experience
  • Service

The Brick and Sears Most Positive Reviews

Top rated reviews
5

I just finished buying a TV at the beacon hill brick. MOE my sales representative was guinely happy to help me. He was w...

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5

I purchased model # 35834**** which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

I went to the brick store in nepean, ottawa for 3 times recently. I realized that this branch has a very welcoming...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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The Brick and Sears Most Critical Reviews

Lowest rated reviews
1

Absolutely HORRIBLE customer service at The Brick Richmond Hill! Sales Rep Salma ordered a double bed for me instead of...

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1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

I had my New 65 inches Smasung delivered to my place last March 9 2016. Since we were moving all our stuffs on our new...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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The Brick and Sears Latest Reviews

Recent published reviews
1

I have purchased 2 Stearns Foster mattresses from the Brick - a Queen and a King. The King was a couple of years ago. We...

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2.3

I have been on the telephone talking to customer service, customer support, parts department, technical support,...

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No votes

Good Afternoon,
As per our phone conversation earlier today, the file attached is a copy of the delivery form requested.
B...

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1.3

Kenmore 30 Cu Ft. fridge stopped cooling after 18 months. It took 3 weeks to get a technician who wanted to replace the...

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The Brick and Sears Products and Services

Most reviewed product and services
  • The Brick Warranty (26 reviews)
  • The Brick Shipping Service (18 reviews)
  • The Brick Manager (10 reviews)
  • Sears Repair (521 reviews)
  • Sears Delivery Service (481 reviews)
  • Sears Manager (208 reviews)