PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Brick and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Brick
Sears

The Brick and Sears Overview

Total reviews
309
6173
Company responses
0
894
Issues resolved
4
39

Sears was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 6173 reviews. It is 5864 reviews more than The Brick received since Apr 8, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with The Brick customer support team and Sears customer service.

The Brick and Sears Consumer Ratings

Rank
322 out of 1894 in Furniture and Decor category
66 out of 482 in Supermarkets and Malls category
Customer service
213 in category
75 in category
Staff
237 in category
67 in category
Product or Service Quality
246 in category
71 in category

The Brick and Sears Rating Details

Customer service
1.5 (169 reviews)
1.2 (1784 reviews)
Reviewer's quote

...When I hit the delivery abs found the dresser missing and called customer service and came to know that the dresser is on backorder and will be delivered may be by third week of January 2020. No one mentioned these things at the time of purchase ..

Danica

On my last call to them, I was told by the Customer Service Rep that they didn't know where the Technician was and had no way to contact him since they were in the Virginia Office. I was promised that a Supervisor would call me Monday morning from the Baltimore Office. Monday morning came and went,...

PissedConsumer1751896
Staff
1.7 (159 reviews)
1.5 (1407 reviews)
Reviewer's quote

...Also, the customer services staff at the Surrey central The Bricks office are very discriminatory when they serve customers. One can tell this but how they can ignore you and serve other customers first..

Felica

...Untrained staff and IT personnel. Not to mention fraudulent delivery team that said a replacement was delivered to me today when nothing was delivered. I won't only avoid this company, I'll tell whoever cares to listen...

Okey O
Product or Service Quality
1.5 (148 reviews)
1.6 (1422 reviews)
Reviewer's quote

They didn't tell me when selling the furniture about the quality of it. and never told me that warranty will come in the email and also that some damages are not covered my dresser is ruined in a month, and they are not changing it under warranty please do not purchase anything from brick..

Sadia R

Sears wants to charge you a service call every time they come out, and they are good at making up excuses to come out and do 1 little thing at a time. Then you have to try to communicate with someone from the middle east that cannot speak or comprehend fluent English! I can understand why Sears is...

Shamiya

The Brick and Sears Pros and Cons

Pros
  • Proximity to my home
  • Staff in the store were very pleasant
  • Shitty
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Customer service
  • Way the customer service was not helpful at all
  • Warranty coverage misinformation
  • Poor customer service
  • Delivery experience
  • Customer service

The Brick and Sears Most Positive Reviews

Top rated reviews
5

I just finished buying a TV at the beacon hill brick. MOE my sales representative was guinely happy to help me. He was w...

5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

The Brick and Sears Most Critical Reviews

Lowest rated reviews
1

Absolutely HORRIBLE customer service at The Brick Richmond Hill! Sales Rep Salma ordered a double bed for me instead of...

1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

The Brick and Sears Latest Reviews

Recent published reviews

Refund of delivery charge and hose charge and taxes

Read all 309 reviews

I scammed me. I am still trying to resolve issues with the charges they are billing me but I cannot get anyone to help...

Read all 6173 reviews

The Brick and Sears Products and Services

Most reviewed product and services
  • The Brick Customer Care (51 reviews)
  • The Brick Warranty (20 reviews)
  • The Brick Shipping Service (14 reviews)
  • Sears Repair (507 reviews)
  • Sears Delivery Service (478 reviews)
  • Sears Customer Care (461 reviews)