PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and SolarCity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears
SolarCity

Sears and SolarCity Overview

Total reviews
6423
85
Company responses
871
0
Issues resolved
40
3

Sears and SolarCity Consumer Ratings

Rank
83 out of 332 in Supermarkets and Malls category
127 out of 755 in Utility category
Customer service
87 in category
141 in category
Product or Service Quality
83 in category
124 in category
Exchange, Refund and Cancellation Policy
78 in category
80 in category
Website
75 in category
67 in category

Sears and SolarCity Rating Details

Customer service
1.2 (1906 reviews)
1.2 (42 reviews)
Reviewer's quote

...Good customer service Sears. If you want your labor cost- take it out of the paycheck of the technician and/or repair person who didnt show up..

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...FORGET THE 1-888-765-2489 CUSTOMER service number. there is no option to talk to a human in customer service. if YOU go thru billing you might get lucky,i had too email them..

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Product or Service Quality
1.5 (1526 reviews)
1.5 (37 reviews)
Reviewer's quote

I do not believe that the service man actually fixed the problem but because the door is closed while the machine is supposedly working, it is difficult to determine what exactly is happening. I do know that for quite some time I was dissatisfied with its performance and thought it was the soap or...

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Now that Tesla is in the forefront of Solar City I no longer have access to any information about my panels and their production. It is all in the dark. The website is a sales platform with no customer service available...

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Exchange, Refund and Cancellation Policy
1.3 (1480 reviews)
1.4 (30 reviews)
Reviewer's quote

...person only to tell me they are the online division and they can not help me!!!! I call the store and get a very nice person named Cody, he tells me he can refund my order but I would need to be in the store to receive the refund (I ordered online since the store is near Seattle and I refuse to go anywhere near there!) he says he will have a manager call...

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...They have a policy to monitor but not report. :) Really, why monitor in the first place?..

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Website
1.8 (1466 reviews)
2.1 (36 reviews)
Reviewer's quote

They make it impossible to cancel an order! I cancelled with sears by online chatting with an agent on their website, and i cancelled with the "seller" by messaging him on the website where it sends him an email. Sears told me I would get a refund, but no, they have to ask the seller to give me the...

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...I cannot speak to a person; the recorded answering services moves me around to 5 different messages; all asking me to go to their useless automated website then it HANGS UP ON ME!..

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Sears and SolarCity Pros and Cons

Pros
  • Price
  • I will like it when they are out of business
  • Product
  • Customer service
  • Initially good applying and getting approved to get solar panels
  • When its running its good
Cons
  • Poor customer service
  • Delivery experience
  • Service
  • Lack of satisfactory resolution
  • Customer service
  • Resolution for problem of high utility bills

Sears and SolarCity Most Positive Reviews

Top rated reviews
5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

Dear Sir,
I want to start business in India. so can we do business with you.
yogesh3915@gmail.com
mb:+91-9527494719

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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5

4 pigeons underneath panels. Pigeon *** on wall and cars.

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Sears and SolarCity Most Critical Reviews

Lowest rated reviews
1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

Buyer beware:
Being there is a lot of solar companies a person can go with Please Please don't go with Solar city they...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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1

I had solar city install panals on my house with the promise of lower bills. After 4 years I tallied the numbers and...

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Sears and SolarCity Latest Reviews

Recent published reviews
1.2

My dish washer has been broken since July 26th of this year. Today is August 12th. I have tried multiple times to get in...

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No votes

I called 3 times one week ago and they've never called me back.

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No votes

Auto battery issues I purcause a new auto battery jumper that don’t work for my parents in louisiana I live in Phoenix...

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1

I have been on hold for over 1hour 45 minutes. Just to get a copy of my Bill. I have tried you website and it is not...

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Sears and SolarCity Products and Services

Most reviewed product and services
  • Sears Repair (516 reviews)
  • Sears Delivery Service (481 reviews)
  • Sears Customer Care (470 reviews)
  • Solarcity Customer Care (24 reviews)
  • Solarcity Solar Power System (8 reviews)
  • Solarcity Residential Electricity Supply (4 reviews)