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Sears

Supermarkets and Malls
  • 19 ISSUES RESOLVED
  • 4514 TOTAL REVIEWS
  • $2.2M CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
  • Price 19
  • I will like it when they are out of business 10
  • Product 9
  • Convenience of online ordering 5
  • Nightmare 5

Customers don't like

  • Poor customer service67
  • Delivery experience27
  • Home delivery17
  • Service17
  • Whole process8
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Sleepys

Furniture and Decor
Has verified representatives
  • 5 ISSUES RESOLVED
  • 159 COMPANY RESPONSES
  • 424 TOTAL REVIEWS
  • $330K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
  • Selection 4
  • Showroom possibilities 3
  • Corporate customer service 2
  • Warranty service 2
  • Sales people i worked with - they were true advocates 1

Customers don't like

  • Misinformation7
  • Misinformed us6
  • Customer service4
  • Run-a-round4
  • Extra cost for exchange4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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