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Sears

Supermarkets and Malls
  • 19 ISSUES RESOLVED
  • 4547 TOTAL REVIEWS
  • $2.2M CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
  • Price 19
  • I will like it when they are out of business 10
  • Product 9
  • Convenience of online ordering 5
  • Nightmare 5

Customers don't like

  • Poor customer service69
  • Delivery experience27
  • Home delivery17
  • Service17
  • Whole process8
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Sears Home Services

Household Services
  • 3 ISSUES RESOLVED
  • 1144 TOTAL REVIEWS
  • $710K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
  • Polite and friendly repairmen 5
  • Repairman 4
  • Sales people were nice 4
  • Repairmen informed and friendly 3
  • Technician was friendly 3

Customers don't like

  • Poor customer service10
  • Inability to repair10
  • Lack of customer service5
  • No one with athority5
  • Stock answers4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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