PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vance And Hines and Sears Parts Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vance And Hines
Sears Parts Direct

Vance And Hines and Sears Parts Direct Overview

Total reviews
44
372
Company responses
0
0
Issues resolved
0
5

Vance And Hines and Sears Parts Direct Consumer Ratings

Rank
445 out of 4295 in Dealers category
216 out of 937 in Equipment category
Product or Service Quality
514 in category
132 in category
Price Affordability
428 in category
194 in category
Value for money
355 in category
126 in category
Customer service
293 in category
128 in category

Vance And Hines and Sears Parts Direct Rating Details

Product or Service Quality
1.5 (13 reviews)
1.4 (168 reviews)
Reviewer's quote

...As a long time user of V&H products I am disappointed to say the least. V&H customer service appears to have flatlined. I am putting together all the emails with names and dates of CS contacts and mailing the package to Mike Kennedy, President of V&H...

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...Sears hasnt posted a profit since 2010, theyre bankrupt, and their customer service shows it..

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Price Affordability
2.5 (12 reviews)
2 (153 reviews)
Reviewer's quote

Never got a reply. And I was trying to purchase wide band sensors from them to run with the fp3. So I returned the fp3

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...He proceeded to let me know he would complete my order for me, well he did and the price for the fuel tank was much higher than it showed on my online order. The fuel tank arrived WITHOUT the bracket. I researched and found the item number for the bracket and placed the order online myself...

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Value for money
2.1 (10 reviews)
1.6 (155 reviews)
Reviewer's quote

...if we can't get it right then I have to ask for money back..

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...Can't get our money back from Sears Part Direct and when you call the company hangs up on you..

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Customer service
2 (9 reviews)
1.2 (208 reviews)
Reviewer's quote

Yes, make slip one for my bike. Haha

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I called customer service multiple times on the 15th, was redirected 4 times on one phone call and eventually hung up on, was hung up on during the 2nd phone call, 3rd phone call a supervisor finally talked to me after being denied to speak to one during the previous 2 calls, told me to call back...

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Vance And Hines and Sears Parts Direct Pros and Cons

Pros
  • Great products
  • It was easy to use
  • Good quiality
  • I found the part on the web site
  • Price
  • It was easy to order
Cons
  • No cons
  • Tech support
  • Poor customer service
  • Poor customer service
  • Poor service
  • Customer sevice

Vance And Hines and Sears Parts Direct Most Positive Reviews

Top rated reviews
5

There was no issue at all

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5

Wow ! Sent wrong part called and everything was taken care of immediately and the right part on it's way THANKS

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4

Always have a long wait on phone and leave number,then I miss callback

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5

This company is great and very helpful I bought filters for my whirlpool fridg got 4 waters filters 4 for the cost of...

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Vance And Hines and Sears Parts Direct Most Critical Reviews

Lowest rated reviews
1

I ordered a part I was told was for my FXDWG. Could not order it online because you cannot find parts, just complete...

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1

Ordered filters online from Sears Parts Direct and cancelled 5 minutes later. Said they could not do. Will have to pay...

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1

Fuel pack is causing serging in my bike which could be deadly as it's causing the bike to excelerate on it's own n...

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1

It was pouring down rain and I took a lawn mower through the front door. No ramp, and then when I got in two ladies...

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Vance And Hines and Sears Parts Direct Latest Reviews

Recent published reviews
No votes

My monster Ovals muffler hanger cracked.

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1.9

spent 3 hours trying to find out where my order isn

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No votes

I bought the FP3 about two weeks ago and have been using it to do the Auto tune function. Today it lost connect to my...

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1.7

Purchased a ice maker part on April 25,2020. Sent part back because we decided to purchase a new frig. Can't get our...

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Vance And Hines and Sears Parts Direct Products and Services

Most reviewed product and services
  • Vance And Hines Auto Part (1 review)
  • Vance And Hines Shipping Service (1 review)
  • Sears Parts Direct Shipping Service (120 reviews)
  • Sears Parts Direct Customer Care (90 reviews)
  • Sears Parts Direct Delivery Service (10 reviews)