PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zerorez and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zerorez
Sears Home Services

Zerorez and Sears Home Services Overview

Total reviews 165 2034
Company responses 0 0
Issues resolved 1 7

Zerorez and Sears Home Services Consumer Ratings

Rank
47 out of 490 in Cleaning Services category
167 out of 917 in Household Services category
Product or Service Quality
31 in category
106 in category
Customer service
33 in category
113 in category
Reliability
27 in category
108 in category
Value for money
41 in category
83 in category

Zerorez and Sears Home Services Rating Details

Product or Service Quality
1.7 (83 reviews)
1.3 (681 reviews)
Reviewer's quote

...Im a Store Manager at a large retail store, my sweet 76-year-old grandmother recommended Zerorez to me, my appointment was for my home, but I was also testing your service for my business as well. I will not be recommending this service to my supervisor because of this lack of reliability..

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I was repeatedly denied information to file claims for lack of service and food loss which is owed to me under my warranty. And all I keep getting told is how sorry the customer service team is for what I am experiencing but there is nothing they can do. As of September 15th my food claim has been...

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Customer service
1.7 (79 reviews)
1.1 (842 reviews)
Reviewer's quote

I called the office back and spoke with the customer service manager requesting a refund and he kept giving me the run-around. After several calls with no action, I decided to call corporate. Corporate says they are not responsible for the franchise and cannot give me a refund but only reach out to...

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finally got someone who actually cared (after i threated to take legal action), the customer service person i got actually indicated they would be extremely upset too and that this was unacceptable. I am currently on the phone now getting a delivery date set up, keeping my fingers crossed it's not...

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Reliability
1.9 (75 reviews)
1.2 (674 reviews)
Reviewer's quote

I had zerorez come out to clean the carpet in my home.The equipment they use does a good job. I mean they were able to get out some pretty tough stains, not all them but some.The problem is the guy who came out was in an extreme hurry and didn't get all the carpet in the areas that I paid for. they...

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On August 15 came the technician to see my refrigerator because no cooler, he came 2 hours late, after the check my refrigerator, he did say need parts ok y then he gone, he emails me the visit y the order Today August 31 I call the department home services, and they don't have of order and did...

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Value for money
1.4 (74 reviews)
1.3 (589 reviews)
Reviewer's quote

...An estimate by definition: "an approximate judgement or calculation, as of the value, amount, time, size, or weight of something...

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...ALL YOU WANT IS THE MONEY BUT NO HELP AFTER!!!!!!!!!!!!!!!!!!!!!!!!!!..

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Zerorez and Sears Home Services Pros and Cons

Pros
  • When they left
  • Technician was friendly and professional
  • Way my carpets were cleaned
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Misrepresentation on price
  • Bait and switch
  • Service and the price gauging
  • Poor customer service
  • Inability to repair
  • Lack of customer service

Zerorez and Sears Home Services Most Positive Reviews

Top rated reviews
5

I had the best experience with Zerorez. I had three room, a hallway and stairs cleaned. Carpet looked great, got out...

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5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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5

The person who came out was great. Friendly, efficient and great!! I love this company and will be calling again!

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5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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Zerorez and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

This company absolutely sucks today!!! Five years ago used them and the service and care was awesome.
Five years later -...

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1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

Long time customer. Was told I had a morning apt. Did not get a 24 to 48 hr notification to tell me I'd been pushed of...

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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Zerorez and Sears Home Services Latest Reviews

Recent published reviews
1.7

I had zerorez come out to clean the carpet in my home.
The equipment they use does a good job. I mean they were able to g...

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No votes

if they cant repair it replace it with comparable fridge or cash I've been without a fridge for four months i need some...

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1.8

Technician, did not want to work when he called me to confirm appt. He asked if I wanted to reschedule for another day,...

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No votes

Our washing machine has now been out of service for over a month. Service tech came after ordering part(which was...

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Zerorez and Sears Home Services Products and Services

Most reviewed product and services
  • Zerorez Carpet Cleaning Service (68 reviews)
  • Zerorez Customer Care (13 reviews)
  • Zerorez Cleaning Service (8 reviews)
  • Sears Home Services Refrigerator Repair (252 reviews)
  • Sears Home Services Washing Machine Repair (137 reviews)
  • Sears Home Services Customer Care (136 reviews)