PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears Home Services and Zerorez as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears Home Services
Zerorez

Sears Home Services and Zerorez Overview

Total reviews 2044 166
Company responses 0 0
Issues resolved 7 1

Sears Home Services and Zerorez Consumer Ratings

Rank
169 out of 923 in Household Services category
47 out of 492 in Cleaning Services category
Customer service
107 in category
33 in category
Product or Service Quality
102 in category
31 in category
Reliability
104 in category
27 in category
Website
106 in category
32 in category

Sears Home Services and Zerorez Rating Details

Customer service
1.1 (850 reviews)
1.7 (79 reviews)
Reviewer's quote

No common sense or customer service in the way one would expect. I concluded the conversation to have a supervisor contact me. I contacted every email for executives at corporate I could locate and finally I got a response from the warranty team asking me for the information so the order could be...

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I called the office back and spoke with the customer service manager requesting a refund and he kept giving me the run-around. After several calls with no action, I decided to call corporate. Corporate says they are not responsible for the franchise and cannot give me a refund but only reach out to...

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Product or Service Quality
1.2 (689 reviews)
1.7 (83 reviews)
Reviewer's quote

IT HAS BEEN OVER TWO MONTHS SINCE MY SERVICE. IT HAS BEEN DETERMINED THAT THE REPLACEMENT PARTS FOR MY DRYER AND STOVE TOP ARE NO LONGER AVAILABLE. PER THE CONTRACT THEY WERE TO REPLACE...

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...Im a Store Manager at a large retail store, my sweet 76-year-old grandmother recommended Zerorez to me, my appointment was for my home, but I was also testing your service for my business as well. I will not be recommending this service to my supervisor because of this lack of reliability..

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Reliability
1.2 (683 reviews)
1.9 (75 reviews)
Reviewer's quote

Anne answered at the all powerful Pay Call desk (they seem to be the only ones who have the information on your account) and once again I was put on eternal hold once again while she reviewed my file. I have been holding for 10 min. I will hold for 5 more and NO LONGER. I finally hung up. No...

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I had zerorez come out to clean the carpet in my home.The equipment they use does a good job. I mean they were able to get out some pretty tough stains, not all them but some.The problem is the guy who came out was in an extreme hurry and didn't get all the carpet in the areas that I paid for. they...

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Website
1.7 (600 reviews)
2.5 (62 reviews)
Reviewer's quote

...Website after registering with them, the option to place service does not work. they advertise but don't deliver. the value is not worth the headaches and lost of work hours waiting..

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After I had my horrible experience dealing with Naji I did more researched on the BETTER BUSINESS BUREAU WEBSITE. They have earned themselves a whopping D- SCORE, wow imagine that, after all I had been through this made sense. Trust me, if you are going to pay to have your carpets cleaned do not go...

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Sears Home Services and Zerorez Pros and Cons

Pros
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
  • When they left
  • Technician was friendly and professional
  • Way my carpets were cleaned
Cons
  • Poor customer service
  • Inability to repair
  • Lack of customer service
  • Misrepresentation on price
  • Bait and switch
  • Service and the price gauging

Sears Home Services and Zerorez Most Positive Reviews

Top rated reviews
5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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5

I had the best experience with Zerorez. I had three room, a hallway and stairs cleaned. Carpet looked great, got out...

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5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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5

The person who came out was great. Friendly, efficient and great!! I love this company and will be calling again!

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Sears Home Services and Zerorez Most Critical Reviews

Lowest rated reviews
1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

This company absolutely sucks today!!! Five years ago used them and the service and care was awesome.
Five years later -...

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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1

Long time customer. Was told I had a morning apt. Did not get a 24 to 48 hr notification to tell me I'd been pushed of...

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Sears Home Services and Zerorez Latest Reviews

Recent published reviews
No votes

Today, there are droplets of water on the roof of the refrigerator and drops of water dripping on to our food pkgs....

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No votes

Today, October 9, 2020 at 4:30pm, a zerorez driver ran me off the road and into an emergency lane while trying to pass...

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1

IT HAS BEEN OVER TWO MONTHS SINCE MY SERVICE. IT HAS BEEN DETERMINED THAT THE REPLACEMENT PARTS FOR MY DRYER AND STOVE...

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1.7

I had zerorez come out to clean the carpet in my home.
The equipment they use does a good job. I mean they were able to g...

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Sears Home Services and Zerorez Products and Services

Most reviewed product and services
  • Sears Home Services Refrigerator Repair (252 reviews)
  • Sears Home Services Washing Machine Repair (137 reviews)
  • Sears Home Services Warranty (122 reviews)
  • Zerorez Carpet Cleaning Service (68 reviews)
  • Zerorez Cleaning Service (8 reviews)
  • Zerorez Floor Cleaning Service (4 reviews)