PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears Home Services and Zerorez as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears Home Services
Zerorez

Sears Home Services and Zerorez Overview

Total reviews
1933
157
Company responses
0
0
Issues resolved
7
1

Sears Home Services was first mentioned on PissedConsumer on Mar 31, 2011 and since then this brand received 1933 reviews. It is 1776 reviews more than Zerorez received since Apr 25, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Zerorez customer support team than with Sears Home Services customer service.

Sears Home Services and Zerorez Consumer Ratings

Rank
149 out of 1503 in Household Services category
48 out of 717 in Cleaning Services category
Customer service
114 in category
34 in category
Staff
117 in category
33 in category
Product or Service Quality
103 in category
31 in category

Sears Home Services and Zerorez Rating Details

Customer service
1.1 (789 reviews)
1.7 (73 reviews)
Reviewer's quote

...I have never experienced such poor customer service- I called the Gainesville location and they hung up on me. I will never use this company again- I dont know what has happened to Sears but this is no longer the company I have known all these years. No customer service whatsoever..

Rosemary M

The customer service I received from the technician was incredibly rude and inappropriate. He was lazy, at best. I don't know why a company could hire, much less send out such a kid, to service their clients (He actually said he needed to stop cleaning my carpet and go off to the next house, cause...

michele a
Staff
1.4 (687 reviews)
1.9 (70 reviews)
Reviewer's quote

...The customer service staff is inadequate, untrauned, and use the word "escalation" as a synonym for "good luck, sucker. "..

Brett A

...with via the veterans organizations and connected with the group I belong to called The "Rotary Club" I don't know who the thieves are, whether it the staff who trains the employees or the employees themselves because they are under such pressure by management to "sell up" and because the more jobs they complete the more they get payed which forces them not to pay attention to details and think that they can half step...

PissedConsumer1157136
Product or Service Quality
1.3 (637 reviews)
1.8 (77 reviews)
Reviewer's quote

Received a bill in December 2019 for a service call. Paid the bill by check and check cleared the bank in December 2019. In January 2020, 27 days after check cleared the bank, received another bill for the same service call..

Ben S

They will use that clause that you were satisfied with the service at the time of cleaning. I signed that agreement at the time of cleaning since the carpets were still wet and I wasn't allowed to walk on the carpet for 8 years. I will make sure to post my dissatisfaction in all areas for customers...

PissedConsumer1708673

Sears Home Services and Zerorez Pros and Cons

Pros
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
  • When they left
  • Technician was friendly and professional
  • Way my carpets were cleaned
Cons
  • Poor customer service
  • Inability to repair
  • Lack of customer service
  • Misrepresentation on price
  • Bait and switch
  • Service and the price gauging

Sears Home Services and Zerorez Most Positive Reviews

Top rated reviews
5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

5

I had the best experience with Zerorez. I had three room, a hallway and stairs cleaned. Carpet looked great, got out...

Sears Home Services and Zerorez Most Critical Reviews

Lowest rated reviews
1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

1

Long time customer. Was told I had a morning apt. Did not get a 24 to 48 hr notification to tell me I'd been pushed of...

Sears Home Services and Zerorez Latest Reviews

Recent published reviews
1

Trying to get refrigerator repaired for 3 months. 6 contacts with company still unresolved. Exposed wires from...

Read all 1933 reviews
1

I was given an estimate over the phone. The technician came to the house, got the carpet wet and charged me $250 over...

Read all 157 reviews

Sears Home Services and Zerorez Products and Services

Most reviewed product and services
  • Sears Home Services Refrigerator Repair (247 reviews)
  • Sears Home Services Washing Machine Repair (136 reviews)
  • Sears Home Services Customer Care (135 reviews)
  • Zerorez Carpet Cleaning Service (67 reviews)
  • Zerorez Customer Care (13 reviews)
  • Zerorez Cleaning Service (6 reviews)