Sears Home Services vs Warranty Direct

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Sears Home Services

Household Services
  • 3 ISSUES RESOLVED
  • 1016 TOTAL REVIEWS
  • $660K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.4
Customer service
Staff
Diversity of Products or Services
Reliability
Exchange, Refund and Cancellation Policy
  • Repairman 4
  • Repairmen informed and friendly 3
  • Sales people were nice 3
  • Technician was friendly 3
  • Worst experience ever 3

Customers don't like

  • Inability to repair19
  • Poor customer service16
  • Customer escalation department12
  • Customer service11
  • No one with athority11

Products by Sears Home Services

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Warranty Direct

Household Services
  • 1 ISSUES RESOLVED
  • 171 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
1.7
Customer service
Staff
Diversity of Products or Services
Reliability
Exchange, Refund and Cancellation Policy
  • Amount of repair savings 1
  • Cheaper than buying warranty from dealer 1
  • Fast approval 1
  • Quick honest decision about covering the repair 1
  • Repair shop was paid directly 1

Customers don't like

  • Lied about coverage4
  • Did not cover new part when needed3
  • I still had to pay hundreds more to get the car fixed3
  • Policy has double stanards3
  • Did not see that auto was repaired as promised2

Products by Warranty Direct

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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