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Sears Home Services

Household Services
  • 3 ISSUES RESOLVED
  • 1241 TOTAL REVIEWS
  • $770K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.4
Customer service
Staff
Reliability
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Sales people were nice 5
  • Polite and friendly repairmen 5
  • Technician was friendly 4
  • Repairman 4
  • Repairmen informed and friendly 3

Customers don't like

  • Poor customer service11
  • Inability to repair10
  • No one with athority6
  • Lack of customer service6
  • Stock answers4
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Warranty Direct

Household Services
  • 1 ISSUES RESOLVED
  • 181 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.7
Customer service
Staff
Reliability
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Cheaper than buying warranty from dealer 2
  • Repair shop was paid directly 1
  • Quick honest decision about covering the repair 1
  • Fast approval 1
  • Amount of repair savings 1

Customers don't like

  • Policy has double stanards3
  • Misrepresentation about coverage3
  • Lied about coverage3
  • Did not cover new part when needed3
  • Only uses remanufactured parts1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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