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Sears Home Services

Household Services
  • 3 ISSUES RESOLVED
  • 1057 TOTAL REVIEWS
  • $690K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.4
Customer service
Staff
Diversity of Products or Services
Reliability
Exchange, Refund and Cancellation Policy
  • Repairman 4
  • Polite and friendly repairmen 4
  • Sales people were nice 3
  • Worst experience ever 3
  • Technician was friendly 3

Customers don't like

  • Inability to repair19
  • Poor customer service16
  • Customer service14
  • Customer escalation department12
  • No one with athority11
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Warrantech

Household Services
  • 1 ISSUES RESOLVED
  • 158 TOTAL REVIEWS
  • $90.3K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.2
Customer service
Staff
Diversity of Products or Services
Reliability
Exchange, Refund and Cancellation Policy
  • Answered the phone 3
  • That they answred the phone 1

Customers don't like

  • Supervisors not available6
  • Run around5
  • Long hold period4
  • Supervisor never available4
  • Long hold periods4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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