PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Stanley Steemer and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Stanley Steemer

Stanley Steemer

Has Verified Representatives
1.8
Stanley Steemer
Sears Home Services

Stanley Steemer and Sears Home Services Overview

Total reviews
757
2000
Company responses
0
0
Issues resolved
6
7

Stanley Steemer and Sears Home Services Consumer Ratings

Rank
39 out of 481 in Cleaning Services category
164 out of 926 in Household Services category
Product or Service Quality
37 in category
102 in category
Customer service
31 in category
114 in category
Reliability
31 in category
106 in category
Price Affordability
47 in category
110 in category

Stanley Steemer and Sears Home Services Rating Details

Product or Service Quality
1.6 (233 reviews)
1.3 (662 reviews)
Reviewer's quote

...Won't use this service again. Also never got a receipt for the job but they cashed my check..

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...Knowing that it would eventually fail, contacted Sears Home Improvement services who sent a sales rep. He pitched the Kenmore, made by Carrier. With both names being familiar, contracted for the unit as well as ductwork replacement...

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Customer service
1.7 (228 reviews)
1.1 (820 reviews)
Reviewer's quote

...Your company does not know how to provide good customer service and I will let it be known. I expect to hear from someone regarding reimbursement of my damage table TODAY. Thank you, Evelyn Fletcher (630) 290-8918..

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He has been paying for his plan for 25 YEARS and this is the worst service ever. He is an elderly, disabled Vet and we cannot keep food in his home during a pandemic where he is just recovering from covid. He lost a refrigerator of food and a freezer full of pre-packaged meals that we prepare for...

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Reliability
1.8 (215 reviews)
1.2 (657 reviews)
Reviewer's quote

just made a order for 1 sofa and chair and 1 room carpetso they upcharge for area carpet by half ,so just to clean a throw carpet they want 100 bucks lol

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After waiting for a back ordered dishwasher wand. on my dish washer I cfontacted sears and cancelled my service orderand requested a refund of my $75 deductable. I was informed it would be retured. I am still waiting.

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Price Affordability
2 (198 reviews)
1.7 (567 reviews)
Reviewer's quote

...The company allows them to make up prices for work The company will not give a price fif stone tile or price per foot. These two employees made up 3 or 4x the original quote for tile. $380 their price...

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Thankfully I declined to pay for him to "fix" it and ordered the part he said it "needed" for half the price. Also thankfully I was able to return it to Amazon for full refund. I wish Amazon had a repair service? Sears Home Services, A&E , Sears MyHome or whatever they are called are the absolute...

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Stanley Steemer and Sears Home Services Pros and Cons

Pros
  • Timely service
  • Technicians were polite
  • Workmen were polite
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Customer service
  • Service
  • Cleaning of carpets
  • Poor customer service
  • Inability to repair
  • Lack of customer service

Stanley Steemer and Sears Home Services Most Positive Reviews

Top rated reviews
5

Called Stanley steamer yesterday for my "Down stairs carpet, which I clearly stated was my main concern, and my stairs,...

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5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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5

men on time , cleaning was great, moved all furniture. this company really cares about customer service. from the moment...

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5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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Stanley Steemer and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

Horrible customer service! I paid over $200 to have our carpets cleaned when we bought our house. There was only onr...

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1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

same thing but here in Fort Myers, FLorida. sent them an area rug to clean… had dirty track marks. didn't smell funny...

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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Stanley Steemer and Sears Home Services Latest Reviews

Recent published reviews
1

just made a order for 1 sofa and chair and 1 room carpet
so they upcharge for area carpet by half ,so just to clean a thr...

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1

Done purchased a home in 2017 that had a 30 yr old heat pump HVAC system that still worked. Knowing that it would eventu...

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3.5

Your current ad shows thorough cleaning of a mansion type house. With everything happening with the COVID virus, it...

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1.6

After waiting for a back ordered dishwasher wand. on my dish washer I cfontacted sears and cancelled my service...

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Stanley Steemer and Sears Home Services Products and Services

Most reviewed product and services
  • Stanley Steemer Cleaning Service (228 reviews)
  • Stanley Steemer Carpet Cleaning Service (142 reviews)
  • Stanley Steemer Commercial (49 reviews)
  • Sears Home Services Refrigerator Repair (248 reviews)
  • Sears Home Services Washing Machine Repair (136 reviews)
  • Sears Home Services Customer Care (135 reviews)