PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Stanley Steemer and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Stanley Steemer

Stanley Steemer

Has Verified Representatives
1.8
Stanley Steemer
Sears Home Services

Stanley Steemer and Sears Home Services Overview

Total reviews 768 2044
Company responses 0 0
Issues resolved 6 7

Stanley Steemer and Sears Home Services Consumer Ratings

Rank
40 out of 492 in Cleaning Services category
169 out of 923 in Household Services category
Product or Service Quality
34 in category
102 in category
Customer service
32 in category
107 in category
Reliability
30 in category
104 in category
Website
33 in category
106 in category

Stanley Steemer and Sears Home Services Rating Details

Product or Service Quality
1.6 (241 reviews)
1.2 (689 reviews)
Reviewer's quote

...I've raved about the service and the people for years, sadly not today. I had my carpets cleaned, protected and deodorized and spent quite a bit of money on them. Imagine my surprise when I went out while they were drying and came home to a horrendous foul odor...

Read full review

IT HAS BEEN OVER TWO MONTHS SINCE MY SERVICE. IT HAS BEEN DETERMINED THAT THE REPLACEMENT PARTS FOR MY DRYER AND STOVE TOP ARE NO LONGER AVAILABLE. PER THE CONTRACT THEY WERE TO REPLACE...

Read full review
Customer service
1.7 (235 reviews)
1.1 (850 reviews)
Reviewer's quote

...Your company does not know how to provide good customer service and I will let it be known. I expect to hear from someone regarding reimbursement of my damage table TODAY. Thank you, Evelyn Fletcher (630) 290-****..

Read full review

No common sense or customer service in the way one would expect. I concluded the conversation to have a supervisor contact me. I contacted every email for executives at corporate I could locate and finally I got a response from the warranty team asking me for the information so the order could be...

Read full review
Reliability
1.8 (218 reviews)
1.2 (683 reviews)
Reviewer's quote

This is my message to the Manager of Stanley Steemer upon getting our very first time service from them. " We just want to inform you that we received our rugs today in dismay with your agent who deliver these to us. First he came here without understanding that he should deliver our rugs not to...

Read full review

Anne answered at the all powerful Pay Call desk (they seem to be the only ones who have the information on your account) and once again I was put on eternal hold once again while she reviewed my file. I have been holding for 10 min. I will hold for 5 more and NO LONGER. I finally hung up. No...

Read full review
Website
2.3 (203 reviews)
1.7 (600 reviews)
Reviewer's quote

I’ve used Stanley Steemer over many years with good results. Unfortunately it’s always different men on each visit. But this last cleaning On March 2018 was very unprofessional. The team consisted of a friendly young woman who showed lack of experience and was very disorganized. Wasn’t sure where...

Read full review

...Website after registering with them, the option to place service does not work. they advertise but don't deliver. the value is not worth the headaches and lost of work hours waiting..

Read full review

Stanley Steemer and Sears Home Services Pros and Cons

Pros
  • Timely service
  • Technicians were polite
  • Came on day promised
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Customer service
  • Service
  • Cleaning of carpets
  • Poor customer service
  • Inability to repair
  • Lack of customer service

Stanley Steemer and Sears Home Services Most Positive Reviews

Top rated reviews
5

Called Stanley steamer yesterday for my "Down stairs carpet, which I clearly stated was my main concern, and my stairs,...

Read full review
5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

Read full review
5

men on time , cleaning was great, moved all furniture. this company really cares about customer service. from the moment...

Read full review
5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

Read full review

Stanley Steemer and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

Horrible customer service! I paid over $200 to have our carpets cleaned when we bought our house. There was only onr...

Read full review
1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

Read full review
1

same thing but here in Fort Myers, FLorida. sent them an area rug to clean… had dirty track marks. didn't smell funny...

Read full review
1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

Read full review

Stanley Steemer and Sears Home Services Latest Reviews

Recent published reviews
1

In the dirt from the carpet is coming up and getting in my air space, and I am breathing it also I am so sorry I used...

Read full review
No votes

Today, there are droplets of water on the roof of the refrigerator and drops of water dripping on to our food pkgs....

Read full review
2.4

Plain and simple: They did a very poor job on our carpet. Hit and miss. Scratched wood floor with equipment.

Read full review
1

IT HAS BEEN OVER TWO MONTHS SINCE MY SERVICE. IT HAS BEEN DETERMINED THAT THE REPLACEMENT PARTS FOR MY DRYER AND STOVE...

Read full review

Stanley Steemer and Sears Home Services Products and Services

Most reviewed product and services
  • Stanley Steemer Cleaning Service (227 reviews)
  • Stanley Steemer Carpet Cleaning Service (144 reviews)
  • Stanley Steemer Commercial (55 reviews)
  • Sears Home Services Refrigerator Repair (252 reviews)
  • Sears Home Services Washing Machine Repair (137 reviews)
  • Sears Home Services Warranty (122 reviews)