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Sears Home Services

Household Services
  • 3 ISSUES RESOLVED
  • 1035 TOTAL REVIEWS
  • $670K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.4
Customer service
Staff
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • Repairman 4
  • Repairmen informed and friendly 3
  • Sales people were nice 3
  • Technician was friendly 3
  • Worst experience ever 3

Customers don't like

  • Inability to repair19
  • Poor customer service16
  • Customer service13
  • Customer escalation department12
  • No one with athority10
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Squaretrade

Gadgets and Accessories
  • 3 ISSUES RESOLVED
  • 111 TOTAL REVIEWS
  • $26K CLAIMED LOSSES
  • $499 AVERAGE LOSS
1.7
Customer service
Staff
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • Service i received in the past 4
  • Initial ploy sounded good 2
  • Price 2
  • Product is it was useable 1
  • Went over and above to resolve my problem 1

Customers don't like

  • Run around no positive service11
  • Being deceived11
  • Being lied to7
  • Never replaced or repaired as agreed7
  • Would not honor my policy5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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