PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TruGreen and Scotts Lawn Service as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TruGreen
Scotts Lawn Service

TruGreen and Scotts Lawn Service Overview

Total reviews 1823 107
Company responses 0 8
Issues resolved 4 0

TruGreen and Scotts Lawn Service Consumer Ratings

Rank
122 out of 552 in Landscaping and Gardening category
103 out of 552 in Landscaping and Gardening category
Customer service
83 in category
76 in category
Product or Service Quality
76 in category
75 in category
Price Affordability
107 in category
83 in category
Value for money
75 in category
79 in category

TruGreen and Scotts Lawn Service Rating Details

Customer service
1.2 (681 reviews)
1.3 (23 reviews)
Reviewer's quote

...I called today to complain and I asked the customer service rep to speak to a manager (his name Saique), he told me he had the same authority as the manager and he could handle anything the manager could. Refused to let me speak with a manager. Very sorry service on all parts..

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When I asked for a corp customer service phone number I received a non working 888 number. This is how you will be treated as a customer, very poorly. They will do anything to up sale you but will not service you as a customer for the service you have contracted...

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Product or Service Quality
1.3 (650 reviews)
1.3 (24 reviews)
Reviewer's quote

Your Co has implemented a terrible practice of setting appointments for Sprinkler system service. 1) David shows up without informing the customer. I was told they informed me WHICH WAS A LIE...

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Very poor customer service. All I want to know is by applying Triple Action weed and see without watering first if itll still work or not. But I keep getting referred to a chat that wants to charge...

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Price Affordability
1.7 (557 reviews)
2 (22 reviews)
Reviewer's quote

...00 this year and just got a price from a local guy who has his own company. The cost for me will be $1300. 00...

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I've been waiting for a call from you! So that means no one looked at the pics I sent?!My lawn is STILL ruined. I've been waiting for you to respond.

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Value for money
1.2 (539 reviews)
1.2 (13 reviews)
Reviewer's quote

...Its a waste of money. In fact I believe it is a scam. I requested a refund and they tried to charge me for services Ive never received!!! Stay away and avoid the incompetence...

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Never in all my 60 years have I ever been so completely ignored by a company I was paying good money to. I have already signed up with a new lawn care provider for 2019 and sadly after a long stint with Sctt's/True Green will never be back!!! Outside technicians quality people, management not so...

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TruGreen and Scotts Lawn Service Pros and Cons

Pros
  • Unhappy
  • I m pissed and
  • Ignoring customers request
  • Ease of signing up
  • Technicians were nice and polite
Cons
  • Poor customer service
  • Lack of honesty
  • Poor customer service bad communication and bad work
  • Customer service
  • Shoddy work
  • Lavk of response and never solving lawn problems

TruGreen and Scotts Lawn Service Most Positive Reviews

Top rated reviews
5

First appointment was for Thursday because we needed to be home to secure the dogs. Then get a call for Tuesday. Not...

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3.5

Scott's Lawn Service is a straight scam. They try to take advantage of their customer base in several ways.
I signed u...

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5

Great service helped in every way.

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3.3

Don't know about Scotts service in other locations but we are serviced by the Daytona Beach office and have been...

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TruGreen and Scotts Lawn Service Most Critical Reviews

Lowest rated reviews
1

So I signed up with Trugreen almost 2 years ago. My yard is still full of weeds and I have yet to see any real...

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1

Scotts Lawn Service of Atlanta is an absolute waste of money. I had my lawn sodded with the new hybrid zoysia to the...

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1

We cancelled our service today with Tru Green because we set up to have our lawn aerated and reseeded for today with a...

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1

I purchased Scott's to fertilize my lawn last month. Their rep said "best lawn service". He should have said WORST lawn...

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TruGreen and Scotts Lawn Service Latest Reviews

Recent published reviews
No votes

On 10/23/20 a TruGreen servicer showed up at my house and put an invoice in my mail box and drove away without doing...

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No votes

I purchased the seed/fertilizer combo. It ruined my yard and all crab grass grew. Upon reading the info on back...this...

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2.8

Your Co has implemented a terrible practice of setting appointments for Sprinkler system service. 1) David shows up with...

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No votes

I've already sent pics. I was told to wait for a call back

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TruGreen and Scotts Lawn Service Products and Services

Most reviewed product and services
  • Trugreen Lawn Service (906 reviews)
  • Trugreen Lawn Fertilization Service (81 reviews)
  • Trugreen Trucomplete Lawn Service (67 reviews)
  • Scotts Lawn Service Lawn Service (79 reviews)