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Trugreen

Landscaping and Gardening
  • 3 ISSUES RESOLVED
  • 1360 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.4
Customer service
Staff
Turnaround Time
Discounts and Special Offers
Website
  • Unhappy 8
  • I m pissed and 5
  • Service before 2016 3
  • Pleasant people 3
  • Had no dandelions 3

Customers don't like

  • Poor customer service15
  • Lack of honesty9
  • Poor customer service bad communication and bad work6
  • Bad service6
  • Problem resolution5
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Scotts Lawn Service

Landscaping and Gardening
Has verified representatives
  • 0 ISSUES RESOLVED
  • 8 COMPANY RESPONSES
  • 101 TOTAL REVIEWS
  • $11.5K CLAIMED LOSSES
  • $461 AVERAGE LOSS
1.6
Customer service
Staff
Turnaround Time
Discounts and Special Offers
Website
  • Ease of signing up 2
  • Technicians were nice and polite 1

Customers don't like

  • Customer service4
  • Shoddy work2
  • Wrong phone number and address1
  • Ruined my lawn1
  • Quality or customer service1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1365251

We had Scotts Lawn care for years.They did a wonderful job.

Then True green bought them out.Disaster.

Anonymous
Evans, Georgia, United States #1318956

SCott's was a pretty good service.But TruGreen bought out Scott's and Scott's no longer exists.

That is the problem. Never had a problem with Scotts. They were responsive to the customer. This is a recap of the review I posted about TRuGreen.

" I have used TruGreen/Scotts for 7-8 years. The lawn improved and I was satisfied. If I had questions, I could usually get a rep immediately. That has changed.

There is no customer service. I've tried calling and get in *** and they promise a call back. That hasn't happened 3 times. I then emailed customer service starting April 4th.

I got 3 service ticket numbers 166450, 1671649, 1676463 between 4/4/17 and 4/18/17. All promised follow up contact. No one contacted me via email or phone. I was trying to find out why my bill had gone up.

After 11 days with no contact i've decided to cancel the service for zero response. I can't cancel because I still cannot contact anyone even going through the sales number for new customers. Operating as SCott's this was a good serviced. Operating as TruGreen, there is no service.

Deplorable.

This is a follow on comment for the prior review. Since I could not get a response from anyone, I found an email address for Corporate Media Spokesperson on the website. I restated my complaint and asked her to forward to someone responsible for customer service.

I told her that I had posted this review on Angies and Pissed Consumer. I got a call...

I told her that I had no confidence that problem was solved and that I didn't want to encounter the same problem nextime.Cancelled both MD and GA service.

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