PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Scotts Lawn Service and TruGreen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Scotts Lawn Service
TruGreen

Scotts Lawn Service and TruGreen Overview

Total reviews 120 2006
Company responses 8 0
Issues resolved 0 6

Scotts Lawn Service and TruGreen Consumer Ratings

Rank
106 out of 590 in Landscaping and Gardening category
127 out of 590 in Landscaping and Gardening category
Customer service
80 in category
101 in category
Price Affordability
94 in category
127 in category
Product or Service Quality
95 in category
94 in category
Turnaround Time
67 in category
84 in category

Scotts Lawn Service and TruGreen Rating Details

Customer service
1.5
(29 reviews)
1.2
(796 reviews)
Reviewer's quote

When I asked for a corp customer service phone number I received a non working 888 number. This is how you will be treated as a customer, very poorly. They will do anything to up sale you but will not service you as a customer for the service you have contracted...

Read full review

...I got through, because obviously they reroute it to Americans who are actually good at customer service. A retention department I am assuming. Because they want the good people on the phone so they can trick you into staying...

Read full review
Price Affordability
2
(27 reviews)
1.7
(658 reviews)
Reviewer's quote

When I opened my summer guard fertilizer to apply two out of the three bag were all wet. Too lumpy to spread! Is this fertilizer still any good?Ch

Read full review

...I give price affordability a 4 because yes it is great pricing. Like a bee to a flower, that's why I signed up. I have around ~...

Read full review
Product or Service Quality
1.3
(26 reviews)
1.3
(759 reviews)
Reviewer's quote

Very poor customer service. All I want to know is by applying Triple Action weed and see without watering first if itll still work or not. But I keep getting referred to a chat that wants to charge...

Read full review

...I am supposed to get a call the day before service; that's happened only once, despite repeated complaints that no one is calling. Tech visits are scheduled by computer, so it doesn't matter if the time they pick is inconvenient - or how many times you try to reschedule. They just don't give a damn...

Read full review
Turnaround Time
1.7
(25 reviews)
1.3
(608 reviews)
Reviewer's quote

As a long time customer I have moved on this year as they have got way too big since the merger and their corporate or local offices have ZERO customer contact in regards to complaints/questions. I had a problem last year that I wont go into detail about except to say this. I called in on 5...

Read full review

Have called you five times and you have told me someone would come to my house and look at grass the one time someone did come it was a driver and she was very nice and told me that they were not supposed to spray and he killed the grass and call and have someone come out and look three times they...

Read full review

Scotts Lawn Service and TruGreen Pros and Cons

Pros
  • Ease of signing up
  • Technicians were nice and polite
  • Unhappy
  • Ignoring customers request
  • I m pissed and
Cons
  • Customer service
  • Shoddy work
  • Lavk of response and never solving lawn problems
  • Poor customer service
  • Lack of honesty
  • Poor quality of work

Scotts Lawn Service and TruGreen Most Positive Reviews

Top rated reviews
5

No complaints at all. Asked for care information on centipede grass. The information I received will help me grow and...

Read full review
5

I started using Trugreen about four years ago. Never had any complaints. When they took over I had the worst lawn in...

Read full review
3.5

Scott's Lawn Service is a straight scam. They try to take advantage of their customer base in several ways.
I signed u...

Read full review
5

I had a soil sample taken by a service tech in Sept or Oct last year. I wanted to be ready for spring planting. The...

Read full review

Scotts Lawn Service and TruGreen Most Critical Reviews

Lowest rated reviews
1

Scotts ruined my lawn burnt up my grass and then tried to tell me the grass was not burnt cancelled my service with...

Read full review
1

Supposed to have the annual aeration & seeding of my lawn ( which is 50% weeds). Received postcard mid-august that...

Read full review
1

Saturday, June 06, 2020
Scotts LawnService
P.O. Box 388
Marysville, OH 43040
Greetings,
I have emailed Scotts twice in concer...

Read full review
1

TruGreen operates at its convenience, not its customers'. I am supposed to get a call the day before service; that's...

Read full review

Scotts Lawn Service and TruGreen Latest Reviews

Recent published reviews
No votes

I never got a clear answer. I live in Miami Fl. my lawn has a lot of crabgrass. one week ago i applied scott...

Read full review
No votes

They sprayed my lawn and burned it with herbicide Killed parts of it. No supervisor will call and discuss the situation...

Read full review
No votes

Every bag had huge clumps in them I had to brake down with my hands. I checked at least 20 bags where I purchased these...

Read full review
1

This company is trying to gain business by door to door sales and I get that. However, when I open my door, and tell...

Read full review