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Scotts Lawn Service vs TruGreen
Scotts Lawn Service vs TruGreen
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Scotts Lawn Service and TruGreen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Scotts Lawn Service and TruGreen Overview
Total reviews |
120
|
2006
|
Company responses |
8 |
0 |
Issues resolved |
0 |
6 |
Scotts Lawn Service and TruGreen Consumer Ratings
Rank
106
out of 590 in Landscaping and Gardening category
127
out of 590 in Landscaping and Gardening category
Customer service
80
in category
101
in category
Price Affordability
94
in category
127
in category
Product or Service Quality
95
in category
94
in category
Turnaround Time
67
in category
84
in category
Scotts Lawn Service and TruGreen Rating Details
Reviewer's quote
When I asked for a corp customer service phone number I received a non working 888 number. This is how you will be treated as a customer, very poorly. They will do anything to up sale you but will not service you as a customer for the service you have contracted...
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...I got through, because obviously they reroute it to Americans who are actually good at customer service. A retention department I am assuming. Because they want the good people on the phone so they can trick you into staying...
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Reviewer's quote
When I opened my summer guard fertilizer to apply two out of the three bag were all wet. Too lumpy to spread! Is this fertilizer still any good?Ch
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...I give price affordability a 4 because yes it is great pricing. Like a bee to a flower, that's why I signed up. I have around ~...
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Product or Service Quality
Reviewer's quote
Very poor customer service. All I want to know is by applying Triple Action weed and see without watering first if itll still work or not. But I keep getting referred to a chat that wants to charge...
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...I am supposed to get a call the day before service; that's happened only once, despite repeated complaints that no one is calling. Tech visits are scheduled by computer, so it doesn't matter if the time they pick is inconvenient - or how many times you try to reschedule. They just don't give a damn...
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Reviewer's quote
As a long time customer I have moved on this year as they have got way too big since the merger and their corporate or local offices have ZERO customer contact in regards to complaints/questions. I had a problem last year that I wont go into detail about except to say this. I called in on 5...
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Have called you five times and you have told me someone would come to my house and look at grass the one time someone did come it was a driver and she was very nice and told me that they were not supposed to spray and he killed the grass and call and have someone come out and look three times they...
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Scotts Lawn Service and TruGreen Pros and Cons
Pros
- Ease of signing up
- Technicians were nice and polite
- Unhappy
- Ignoring customers request
- I m pissed and
Cons
- Customer service
- Shoddy work
- Lavk of response and never solving lawn problems
- Poor customer service
- Lack of honesty
- Poor quality of work
Scotts Lawn Service and TruGreen Most Positive Reviews
Top rated reviews
No complaints at all. Asked for care information on centipede grass. The information I received will help me grow and...
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I started using Trugreen about four years ago. Never had any complaints. When they took over I had the worst lawn in...
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Scott's Lawn Service is a straight scam. They try to take advantage of their customer base in several ways.
I signed u...
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I had a soil sample taken by a service tech in Sept or Oct last year. I wanted to be ready for spring planting. The...
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Scotts Lawn Service and TruGreen Most Critical Reviews
Lowest rated reviews
Scotts ruined my lawn burnt up my grass and then tried to tell me the grass was not burnt cancelled my service with...
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Supposed to have the annual aeration & seeding of my lawn ( which is 50% weeds). Received postcard mid-august that...
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Saturday, June 06, 2020
Scotts LawnService
P.O. Box 388
Marysville, OH 43040
Greetings,
I have emailed Scotts twice in concer...
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TruGreen operates at its convenience, not its customers'. I am supposed to get a call the day before service; that's...
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Scotts Lawn Service and TruGreen Latest Reviews
Recent published reviews
No votes
I never got a clear answer. I live in Miami Fl. my lawn has a lot of crabgrass. one week ago i applied scott...
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No votes
They sprayed my lawn and burned it with herbicide Killed parts of it. No supervisor will call and discuss the situation...
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No votes
Every bag had huge clumps in them I had to brake down with my hands. I checked at least 20 bags where I purchased these...
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This company is trying to gain business by door to door sales and I get that. However, when I open my door, and tell...
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How would you compare Scotts Lawn Service vs TruGreen?
Its the same company
Product or Service Quality
Poor
I understand it is Scott's Lawn that bought TruGreen from ServiceMaster. I have not personally confirmed that statement but information came from a reliable source. If true then the policies of Scott's is the problem.
We had Scotts Lawn care for years. They did a wonderful job.
Then True green bought them out. Disaster.