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Scotts Lawn Service
TruGreen

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Scotts Lawn Service

Scotts Lawn Service

1.6
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 102 TOTAL REVIEWS
Rank
84 out of 787
in Landscaping and Gardening category
Rating Details
Product or Service Quality
Customer service
Price Affordability
Turnaround Time
Statistics of Customer Service Calls
  • TOTAL CALLS
    15
  • SUCCESSFUL
    87%
  • AVG CALL DURATION
    01:27
  • ISSUES RESOLVED
    20%
Top Products and Services
1.4
79 reviews
1.8
6 reviews
No votes
1 reviews
TruGreen

TruGreen

1.4
  • 3 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1742 TOTAL REVIEWS
Rank
101 out of 787
in Landscaping and Gardening category
Rating Details
Product or Service Quality
Customer service
Price Affordability
Turnaround Time
Statistics of Customer Service Calls
  • TOTAL CALLS
    42
  • SUCCESSFUL
    69%
  • AVG CALL DURATION
    02:27
  • ISSUES RESOLVED
    44%
Top Products and Services
1.4
881 reviews
1.4
224 reviews

How would you compare Scotts Lawn Service vs TruGreen?

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Anonymous
#1741376
Customer service
Its the same company
Product or Service Quality
Poor
Anonymous
#1586486

I understand it is Scott's Lawn that bought TruGreen from ServiceMaster. I have not personally confirmed that statement but information came from a reliable source. If true then the policies of Scott's is the problem.

Anonymous
#1365251

We had Scotts Lawn care for years. They did a wonderful job.

Then True green bought them out. Disaster.

Anonymous
#1318956

SCott's was a pretty good service. But TruGreen bought out Scott's and Scott's no longer exists.

That is the problem. Never had a problem with Scotts. They were responsive to the customer. This is a recap of the review I posted about TRuGreen.

" I have used TruGreen/Scotts for 7-8 years. The lawn improved and I was satisfied. If I had questions, I could usually get a rep immediately. That has changed.

There is no customer service. I've tried calling and get in *** and they promise a call back. That hasn't happened 3 times. I then emailed customer service starting April 4th.

I got 3 service ticket numbers 166450, 1671649, 1676463 between 4/4/17 and 4/18/17. All promised follow up contact. No one contacted me via email or phone. I was trying to find out why my bill had gone up.

After 11 days with no contact i've decided to cancel the service for zero response. I can't cancel because I still cannot contact anyone even going through the sales number for new customers. Operating as SCott's this was a good serviced. Operating as TruGreen, there is no service.

Deplorable.

This is a follow on comment for the prior review. Since I could not get a response from anyone, I found an email address for Corporate Media Spokesperson on the website. I restated my complaint and asked her to forward to someone responsible for customer service.

I told her that I had posted this review on Angies and Pissed Consumer. I got a call from corporate customer service apologizing for the problem. She asked if there was any way to keep me as a customer. Told her no.

I told her that I had no confidence that problem was solved and that I didn't want to encounter the same problem nextime. Cancelled both MD and GA service.

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