PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Scotts Lawn Service and TruGreen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Scotts Lawn Service
TruGreen

Scotts Lawn Service and TruGreen Overview

Total reviews 107 1808
Company responses 8 0
Issues resolved 0 4

Scotts Lawn Service and TruGreen Consumer Ratings

Rank
101 out of 547 in Landscaping and Gardening category
121 out of 547 in Landscaping and Gardening category
Product or Service Quality
75 in category
76 in category
Customer service
78 in category
86 in category
Price Affordability
84 in category
107 in category
Discounts and Special Offers
57 in category
60 in category

Scotts Lawn Service and TruGreen Rating Details

Product or Service Quality
1.3 (24 reviews)
1.3 (643 reviews)
Reviewer's quote

Very poor customer service. All I want to know is by applying Triple Action weed and see without watering first if itll still work or not. But I keep getting referred to a chat that wants to charge...

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...Unfortunately just before this service date, TruGreen came out and again applied a pre-emergent. Two weeks later, TruGreen did core aerate and over-seed, but there was little or no germination due to the pre-emergent. Thus, I have had an embarrassingly thin and sick lawn since last Fall - one year...

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Customer service
1.3 (23 reviews)
1.2 (673 reviews)
Reviewer's quote

When I asked for a corp customer service phone number I received a non working 888 number. This is how you will be treated as a customer, very poorly. They will do anything to up sale you but will not service you as a customer for the service you have contracted...

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The customer service person said well I cannot do anything so you must do what your have to do. I told them to cancel me and they said I would have to call another number which I did and had to wait for a call back. Talked to a nice rep and she said she was sorry to lose my business and she would...

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Price Affordability
2 (22 reviews)
1.7 (551 reviews)
Reviewer's quote

I've been waiting for a call from you! So that means no one looked at the pics I sent?!My lawn is STILL ruined. I've been waiting for you to respond.

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A few weeks went by and I called again asking if the quoted price was the best price that could be offered, as my wife and I agreed we could not move forward at the original price. I told the representative that I would speak with my wife and get back to someone when we were ready to make a...

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Discounts and Special Offers
1.5 (20 reviews)
1.4 (503 reviews)
Reviewer's quote

Saturday, June 06, 2020Scotts LawnServiceP.O. Box 388Marysville, OH 43040Greetings,I have emailed Scotts twice in concerns of an issue with the 4 in 1 water smart plus grass seed for sun and shade. Both emails have to date been unheeded, hence this letter. I have also tried calling and online chat,...

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He said the company was running a special; the first treatment was $29. 95 but if I did not purchase a plan by the next day, which was Friday, the discount would no longer be available. I called back on Friday and spoke to another sales rep who said he never heard of a discount that would end that...

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Scotts Lawn Service and TruGreen Pros and Cons

Pros
  • Ease of signing up
  • Technicians were nice and polite
  • Unhappy
  • Ignoring customers request
  • I m pissed and
Cons
  • Customer service
  • Shoddy work
  • Lavk of response and never solving lawn problems
  • Poor customer service
  • Lack of honesty
  • Poor customer service bad communication and bad work

Scotts Lawn Service and TruGreen Most Positive Reviews

Top rated reviews
3.5

Scott's Lawn Service is a straight scam. They try to take advantage of their customer base in several ways.
I signed u...

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5

First appointment was for Thursday because we needed to be home to secure the dogs. Then get a call for Tuesday. Not...

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3.3

Don't know about Scotts service in other locations but we are serviced by the Daytona Beach office and have been...

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5

Great service helped in every way.

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Scotts Lawn Service and TruGreen Most Critical Reviews

Lowest rated reviews
1

Scotts Lawn Service of Atlanta is an absolute waste of money. I had my lawn sodded with the new hybrid zoysia to the...

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1

So I signed up with Trugreen almost 2 years ago. My yard is still full of weeds and I have yet to see any real...

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1

I purchased Scott's to fertilize my lawn last month. Their rep said "best lawn service". He should have said WORST lawn...

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1

We cancelled our service today with Tru Green because we set up to have our lawn aerated and reseeded for today with a...

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Scotts Lawn Service and TruGreen Latest Reviews

Recent published reviews
No votes

I purchased the seed/fertilizer combo. It ruined my yard and all crab grass grew. Upon reading the info on back...this...

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1

Fall 2019, I had lawn core aerated and over-seeded and called TruGreen and asked they not to apply pre-emergent, which...

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No votes

I've already sent pics. I was told to wait for a call back

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1

Had true green since 2014 we had a green luscious lawn we had another company before but more expensive well you get...

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Scotts Lawn Service and TruGreen Products and Services

Most reviewed product and services
  • Scotts Lawn Service Lawn Service (79 reviews)
  • Scotts Lawn Service Customer Care (6 reviews)
  • Trugreen Lawn Service (900 reviews)
  • Trugreen Customer Care (229 reviews)
  • Trugreen Lawn Fertilization Service (81 reviews)