PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Scotts Lawn Service and TruGreen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Scotts Lawn Service
TruGreen

Scotts Lawn Service and TruGreen Overview

Total reviews
102
1749
Company responses
8
0
Issues resolved
0
3

TruGreen was first mentioned on PissedConsumer on Apr 6, 2008 and since then this brand received 1749 reviews. It is 1647 reviews more than Scotts Lawn Service received since May 18, 2010.

Scotts Lawn Service and TruGreen Consumer Ratings

Rank
86 out of 791 in Landscaping and Gardening category
102 out of 791 in Landscaping and Gardening category
Product or Service Quality
64 in category
65 in category
Customer service
67 in category
76 in category
Turnaround Time
42 in category
52 in category

According to consumer ratings and reviews, Scotts Lawn Service ranks 16 points higher in the Landscaping and Gardening category than TruGreen. People gave Scotts Lawn Service 1.3 stars for Product or Service Quality criterion in Landscaping and Gardening category and it is 97 points higher than the worst rated brand in this category. At the same time, TruGreen was rated 1.3 stars for Product or Service Quality criterion in this category and it is 96 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Scotts Lawn Service has a higher rating than TruGreen. Regarding Turnaround Time criterion, consumers gave Scotts Lawn Service 1.5 stars and it is 74% greater than other in category. TruGreen however was rated 1.3 stars and it is 68% greater than other in category.

Scotts Lawn Service and TruGreen Rating Details

Product or Service Quality
1.3 (22 reviews)
1.3 (612 reviews)
Reviewer's quote

I've used them for about 10 years now and their service has really gone bad over the last 2 years and I will be dropping them after this season. Each application is applied thinner and thinner and they don't hit my property lines. Their philosophy must to be apply less product and thus make more...

PissedConsumer919929

I want to speak to someone other than customer service as they are the problem..

Jaylan
Customer service
1.3 (21 reviews)
1.2 (633 reviews)
Reviewer's quote

As a long time customer I have moved on this year as they have got way too big since the merger and their corporate or local offices have ZERO customer contact in regards to complaints/questions. I had a problem last year that I wont go into detail about except to say this. I called in on 5...

karl a

...I then told them to cancel the service completely and they still will not be paid..

Les L
Turnaround Time
1.5 (19 reviews)
1.3 (481 reviews)
Reviewer's quote

...Meatime my lawn is getting worse. I think if they sent the same technician each time instead of a different person each time they would know when there are changes and take the proper action. I think it's time to find another company..

PissedConsumer898946

I was told by their own guy that without a sprinkler system, would not work and no guarantee. Then showed me the contract where I could pay them all in advance or leave their hands in my bank account and take money at will ? NO WAY . I did not agree to terms and yet they showed up anyways a week...

Mike f

Scotts Lawn Service and TruGreen Pros and Cons

Pros
  • Ease of signing up
  • Technicians were nice and polite
  • Unhappy
  • I m pissed and
  • Ignoring customers request
Cons
  • Customer service
  • Shoddy work
  • Lavk of response and never solving lawn problems
  • Poor customer service
  • Lack of honesty
  • Poor customer service bad communication and bad work

Scotts Lawn Service and TruGreen Most Positive Reviews

Top rated reviews
3.4

Scott's Lawn Service is a straight scam. They try to take advantage of their customer base in several ways.
I signed u...

5

First appointment was for Thursday because we needed to be home to secure the dogs. Then get a call for Tuesday. Not...

Scotts Lawn Service and TruGreen Most Critical Reviews

Lowest rated reviews
1

Scotts Lawn Service of Atlanta is an absolute waste of money. I had my lawn sodded with the new hybrid zoysia to the...

1

So I signed up with Trugreen almost 2 years ago. My yard is still full of weeds and I have yet to see any real...

Scotts Lawn Service and TruGreen Latest Reviews

Recent published reviews
2.2

As a long time customer I have moved on this year as they have got way too big since the merger and their corporate or...

Read all 102 reviews
1

It keeps happening. They will not keep their appointments and you spend all day getting emails about when the new time...

Read all 1749 reviews

Scotts Lawn Service and TruGreen Products and Services

Most reviewed product and services
  • Scotts Lawn Service Lawn Service (79 reviews)
  • Scotts Lawn Service Customer Care (6 reviews)
  • Trugreen Lawn Service (880 reviews)
  • Trugreen Customer Care (226 reviews)
  • Trugreen Lawn Fertilization Service (81 reviews)