PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Td Canada Trust and Scotiabank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Td Canada Trust
Scotiabank

Td Canada Trust and Scotiabank Overview

Total reviews 270 618
Company responses 0 0
Issues resolved 1 5

Td Canada Trust and Scotiabank Consumer Ratings

Rank
335 out of 1895 in Financial Services category
128 out of 743 in Banks category
Customer service
241 in category
94 in category
Product or Service Quality
194 in category
69 in category
Reliability
174 in category
72 in category
Additional Fees
158 in category
54 in category

Td Canada Trust and Scotiabank Rating Details

Customer service
1.2 (133 reviews)
1.2 (344 reviews)
Reviewer's quote

...It is very unfortunate, careless and merciless customer service. I really want my money back..

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She indicated this could take up to 6 weeks! I am getting very frustrated with the errors and the run around! Customer Service seems to be a thing in the past and there does not seem to be any common sense in the banking protocols. Having money wired, purchasing a Bank Draft, setting up a mortgage...

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Product or Service Quality
1.4 (125 reviews)
1.3 (299 reviews)
Reviewer's quote

...Customer Service is Non-Existence. ONLY one objective in mind use whatever means necessary to take advantage of their customer. Charge them fees, their entire system is designed to screw their customer...

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...It's the absolute worst customer service I have ever dealt with. I do not recommend. And will never tell anyone go bank with Scotia bank...

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Reliability
1.3 (122 reviews)
1.3 (298 reviews)
Reviewer's quote

I found $2x 39.99 unrecognized charges on my bank card. So I called in and launched the investigation the customer service rep canceled my card for me and I went down the next day and got a new card. I then come to find out I get punished for this. No more mobile deposits no more tap and after...

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I called to cancel my Amex gold card on September 11, the rep on the phone told me that I should wait to redeem membership rewards points first. I waited a week, at the time my account was showing "in good standing" with payment. I called to day after paying off my balance, and only to realize my...

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Additional Fees
1.4 (111 reviews)
1.5 (271 reviews)
Reviewer's quote

I was aware that TD charges fees every time I buy or sell stock/shares; however, i was shocked when I recently went to check my account and I was negative balance on the cash I had in the account. I then discovered that TD charged me a $25. 00 Maintenance Fee, without my consent, or disclosing it...

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...They never pay back fees and almost never correct mistakes. It is always the customers fault. They love to send you from person to person to person until you give up or find out they cannot do what they say they can...

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Td Canada Trust and Scotiabank Pros and Cons

Pros
  • Horrific
  • That td lived up to the bottom feeding reputation banks have
  • Shame on you
  • Use to be good service
  • Staff at the branch
  • Scotiabank until this rediculous incident
Cons
  • Horrible customer service
  • Poor service
  • Not being treated like a customer
  • Customer service
  • Lack of customer service
  • Everthing

Td Canada Trust and Scotiabank Most Positive Reviews

Top rated reviews
5

I live overseas and iam try to make online banking and withdraw money both of the are blocked

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5

Bank Trying to deactivate my automatic payments to another to another account oct 31 or at christmas 21. Have made...

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4.3

I had bad experience with manager at Paisley Rd Guelph Ontario in the home buying process, I am aware of that home...

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5

This is about: Yishu (Caroline) Jia | Senior Financial Advisor ____________________________________________ Scotiabank...

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Td Canada Trust and Scotiabank Most Critical Reviews

Lowest rated reviews
1

I had a few recent bad encounters with incompetent staff where they tell me incorrect info and act like they are sure...

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1

I was approved for Gov't of Canada Disabiltiy (Colon Cancer Patient) prior to Christmas and was receiving Retirement Pen...

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1

Td is a bank that has been a burden to the life my family and I have lived. my decision to cancel services with them...

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1

City/Location Reviewed: Ellerslie Plaza

I had the recent misfortune of using your bank facilities, as it is the only wa...

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Td Canada Trust and Scotiabank Latest Reviews

Recent published reviews
1

I found $2x 39.99 unrecognized charges on my bank card. So I called in and launched the investigation the customer...

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1

I called to cancel my Amex gold card on September 11, the rep on the phone told me that I should wait to redeem...

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1.3

On the 21st of September, I wired 400 US dollars to my Grand daughter. Edmonton Calling wood branch took two times...

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1.4

I have a substantial investment account with the Scotia Private Client Group. Got a call on Monday during a meeting...

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Td Canada Trust and Scotiabank Products and Services

Most reviewed product and services
  • Td Canada Trust Banking Service (28 reviews)
  • Td Canada Trust Manager (12 reviews)
  • Td Canada Trust Credit Card (11 reviews)
  • Scotiabank Banking Service (56 reviews)
  • Scotiabank Manager (19 reviews)
  • Scotiabank Mortgage (18 reviews)