PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Scotiabank and Td Canada Trust as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Scotiabank
Td Canada Trust

Scotiabank and Td Canada Trust Overview

Total reviews
575
242
Company responses
0
0
Issues resolved
5
1

Scotiabank was first mentioned on PissedConsumer on Jun 16, 2009 and since then this brand received 575 reviews. It is 333 reviews more than Td Canada Trust received since Nov 7, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Scotiabank customer support team than with Td Canada Trust customer service.

Scotiabank and Td Canada Trust Consumer Ratings

Rank
91 out of 1026 in Banks category
101 out of 1026 in Banks category
Customer service
95 in category
105 in category
Staff
59 in category
97 in category
Product or Service Quality
70 in category
67 in category

According to consumer ratings and reviews, Scotiabank ranks 10 points higher in the Banks category than Td Canada Trust. People gave Scotiabank 1.3 stars for Customer service criterion in Banks category and it is 119 points higher than the worst rated brand in this category. At the same time, Td Canada Trust was rated 1.2 stars for Customer service criterion in this category and it is 109 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Scotiabank has a higher rating than Td Canada Trust. Regarding Product or Service Quality criterion, consumers gave Scotiabank 1.4 stars and it is 67% greater than other in category. Td Canada Trust however was rated 1.4 stars and it is 69% greater than other in category.

Scotiabank and Td Canada Trust Rating Details

Customer service
1.3 (317 reviews)
1.2 (122 reviews)
Reviewer's quote

...not on the statement, can't find it in the papers that come with the card (just a range) I phone for info - it is a weekend yes but many company's have tele service help, so closed till Monday. Maybe I can find some info online in my account. I log in and am intercepted with a screen with all the benefits of going...

glenn P

With TD your business can't grow as much as you expected, customer service is too poor, tellers are not experienced enough, even managers and seniors staff can't help too much. Feel just wasting my time with these guys, seriously looking for closing my accounts with TD and banking with another...

NABIL G
Staff
1.6 (294 reviews)
1.4 (117 reviews)
Reviewer's quote

Now you get Columbia or Mexico staff answering the phone. The teleophone connection is terrible and at times the staff's english is not up to standard. Its a collection of trained monkey's Fees $15 for accepting a wire transfer, transfer from a foreign account and it costs you in both directions..

PissedConsumer1708692

...Every single person working their should be ashamed of themselves and if someone higher up from TD is reading this, they should fire majority of their staff including the branch manager..

PissedConsumer1531970
Product or Service Quality
1.4 (276 reviews)
1.4 (117 reviews)
Reviewer's quote

In 2017 my father passed away and as executor I was entitled to the remaining funds in the account. After about a year of waiting ilI finally recieved a call from the bank to say that my cheque had arrived and I should come pick it up. On arrival the lady atbthe cojnter said they must have...

PissedConsumer1690567

I worked for TD branch 2700 in Kingston, Ontario as a full time teller. I would also help out at two other locations, when needed, from 2004-2008.Now we are 2019. Never have I ever had any sort of fraudulent activity in my account, as I bank with them as well.I just recently had a friend of the...

Nancy T

Scotiabank and Td Canada Trust Pros and Cons

Pros
  • Use to be good service
  • Staff at the branch
  • Scotiabank until this rediculous incident
  • Horrific
  • That td lived up to the bottom feeding reputation banks have
  • Shame on you
Cons
  • Customer service
  • Lack of customer service
  • Dishonesty
  • Horrible customer service
  • Poor service
  • Not being treated like a customer

Scotiabank and Td Canada Trust Most Positive Reviews

Top rated reviews
5

Bank Trying to deactivate my automatic payments to another to another account oct 31 or at christmas 21. Have made...

5

My family and I have been customers for 20 + years, I unfortunately became a victim of assault physically and...

Scotiabank and Td Canada Trust Most Critical Reviews

Lowest rated reviews
1

I was approved for Gov't of Canada Disabiltiy (Colon Cancer Patient) prior to Christmas and was receiving Retirement Pen...

1

I had a few recent bad encounters with incompetent staff where they tell me incorrect info and act like they are sure...

Scotiabank and Td Canada Trust Latest Reviews

Recent published reviews
1.4

Scotiabank ranked highest last year in terms of consumer banking complaints, according to OBSI’s most recent annual repo...

Read all 575 reviews
1

I worked for TD branch 2700 in Kingston, Ontario as a full time teller. I would also help out at two other locations, wh...

Read all 242 reviews

Scotiabank and Td Canada Trust Products and Services

Most reviewed product and services
  • Scotiabank Customer Care (175 reviews)
  • Scotiabank Account (63 reviews)
  • Scotiabank Banking Service (54 reviews)
  • Td Canada Trust Customer Care (74 reviews)
  • Td Canada Trust Banking Service (27 reviews)
  • Td Canada Trust Account (22 reviews)