PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Scotiabank and Td Canada Trust as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Scotiabank
Td Canada Trust

Scotiabank and Td Canada Trust Overview

Total reviews 618 270
Company responses 0 0
Issues resolved 5 1

Scotiabank and Td Canada Trust Consumer Ratings

Rank
127 out of 741 in Banks category
334 out of 1888 in Financial Services category
Customer service
90 in category
238 in category
Product or Service Quality
65 in category
193 in category
Reliability
68 in category
171 in category
Value for money
72 in category
167 in category

Scotiabank and Td Canada Trust Rating Details

Customer service
1.2 (344 reviews)
1.2 (133 reviews)
Reviewer's quote

She indicated this could take up to 6 weeks! I am getting very frustrated with the errors and the run around! Customer Service seems to be a thing in the past and there does not seem to be any common sense in the banking protocols. Having money wired, purchasing a Bank Draft, setting up a mortgage...

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...It is very unfortunate, careless and merciless customer service. I really want my money back..

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Product or Service Quality
1.3 (299 reviews)
1.4 (125 reviews)
Reviewer's quote

...It's the absolute worst customer service I have ever dealt with. I do not recommend. And will never tell anyone go bank with Scotia bank...

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...Customer Service is Non-Existence. ONLY one objective in mind use whatever means necessary to take advantage of their customer. Charge them fees, their entire system is designed to screw their customer...

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Reliability
1.3 (298 reviews)
1.3 (122 reviews)
Reviewer's quote

I called to cancel my Amex gold card on September 11, the rep on the phone told me that I should wait to redeem membership rewards points first. I waited a week, at the time my account was showing "in good standing" with payment. I called to day after paying off my balance, and only to realize my...

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I found $2x 39.99 unrecognized charges on my bank card. So I called in and launched the investigation the customer service rep canceled my card for me and I went down the next day and got a new card. I then come to find out I get punished for this. No more mobile deposits no more tap and after...

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Value for money
1.3 (278 reviews)
1.4 (104 reviews)
Reviewer's quote

...I was a day late on a 10,000 LOC payment - one of the many reasons I'm moving my money from this poor excuse for a bank..

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I started prompting the agent with many questions such as why was money withdrawn from an account that was never authorized to be withdrawn from? Why was the minimum amount taken and not full were just some of the questions with the front line agent had no answers for. He transferred me to the...

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Scotiabank and Td Canada Trust Pros and Cons

Pros
  • Use to be good service
  • Staff at the branch
  • Scotiabank until this rediculous incident
  • Horrific
  • That td lived up to the bottom feeding reputation banks have
  • Shame on you
Cons
  • Customer service
  • Lack of customer service
  • Everthing
  • Horrible customer service
  • Poor service
  • Not being treated like a customer

Scotiabank and Td Canada Trust Most Positive Reviews

Top rated reviews
5

Bank Trying to deactivate my automatic payments to another to another account oct 31 or at christmas 21. Have made...

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5

I live overseas and iam try to make online banking and withdraw money both of the are blocked

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5

This is about: Yishu (Caroline) Jia | Senior Financial Advisor ____________________________________________ Scotiabank...

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4.3

I had bad experience with manager at Paisley Rd Guelph Ontario in the home buying process, I am aware of that home...

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Scotiabank and Td Canada Trust Most Critical Reviews

Lowest rated reviews
1

I was approved for Gov't of Canada Disabiltiy (Colon Cancer Patient) prior to Christmas and was receiving Retirement Pen...

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1

I had a few recent bad encounters with incompetent staff where they tell me incorrect info and act like they are sure...

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1

City/Location Reviewed: Ellerslie Plaza

I had the recent misfortune of using your bank facilities, as it is the only wa...

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1

Td is a bank that has been a burden to the life my family and I have lived. my decision to cancel services with them...

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Scotiabank and Td Canada Trust Latest Reviews

Recent published reviews
1

I called to cancel my Amex gold card on September 11, the rep on the phone told me that I should wait to redeem...

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1

I found $2x 39.99 unrecognized charges on my bank card. So I called in and launched the investigation the customer...

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1.4

I have a substantial investment account with the Scotia Private Client Group. Got a call on Monday during a meeting...

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1.3

On the 21st of September, I wired 400 US dollars to my Grand daughter. Edmonton Calling wood branch took two times...

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Scotiabank and Td Canada Trust Products and Services

Most reviewed product and services
  • Scotiabank Customer Care (181 reviews)
  • Scotiabank Account (65 reviews)
  • Scotiabank Banking Service (56 reviews)
  • Td Canada Trust Customer Care (76 reviews)
  • Td Canada Trust Banking Service (28 reviews)
  • Td Canada Trust Account (22 reviews)