PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TD Bank and Scotiabank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TD Bank
Scotiabank

TD Bank and Scotiabank Overview

Total reviews
451
613
Company responses
0
0
Issues resolved
4
5

TD Bank and Scotiabank Consumer Ratings

Rank
119 out of 725 in Banks category
116 out of 725 in Banks category
Customer service
111 in category
105 in category
Product or Service Quality
74 in category
76 in category
Reliability
92 in category
84 in category
Website
109 in category
94 in category

TD Bank and Scotiabank Rating Details

Customer service
1.2 (209 reviews)
1.2 (341 reviews)
Reviewer's quote

Your customer service is horrible!! I have entered my information 8 times!..

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She indicated this could take up to 6 weeks! I am getting very frustrated with the errors and the run around! Customer Service seems to be a thing in the past and there does not seem to be any common sense in the banking protocols. Having money wired, purchasing a Bank Draft, setting up a mortgage...

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Product or Service Quality
1.3 (177 reviews)
1.3 (296 reviews)
Reviewer's quote

I received a gift card from an employer for years of service and got taxed on the "Gift". By the time I was able to use it, TD bank said it was "Closed". Turns out they took the money off the card for inactivity...

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...It's the absolute worst customer service I have ever dealt with. I do not recommend. And will never tell anyone go bank with Scotia bank...

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Reliability
1.2 (173 reviews)
1.3 (295 reviews)
Reviewer's quote

One day, out of the clear blue, I was logging onto my account and the security code verification screen came up. I have called and texted the bank many times and was told to speak to someone in the tech department, however, when I called or was transferred over the hold time was forever.

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They know; I filed a complaint with their ombudsman.

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Website
1.6 (160 reviews)
1.7 (273 reviews)
Reviewer's quote

...many only had to click a button on a website to start the process. TD bank is solely protecting their interests at the expense of their loyal customers. Not only is the handling of this crazy given the technology available today but to make me wait 4 weeks to tell me im screwed is pathetic...

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...Website down often. 'Improved' app has me ready to switch banks. For five times in a row in the last 24 hours, sign-in was interrupted by (the same two) security questions, despite checking that I'm using a trusted device every time...

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TD Bank and Scotiabank Pros and Cons

Pros
  • Employees at my local branch
  • Open 5 days
  • Long hours to customers
  • Use to be good service
  • Staff at the branch
  • Scotiabank until this rediculous incident
Cons
  • Cusomer service abilty to help just blows you off
  • Incompetence
  • Phone service
  • Customer service
  • Lack of customer service
  • Everthing

TD Bank and Scotiabank Most Positive Reviews

Top rated reviews
5

Checks were stolen from my home and cashed at a TB branch. The signature on the check was obviously not mine (which...

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5

Bank Trying to deactivate my automatic payments to another to another account oct 31 or at christmas 21. Have made...

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5

My name is Kysha Daye i got a letter from ssi letter i close my saving account it it ******4365 i did not know that you...

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5

This is about: Yishu (Caroline) Jia | Senior Financial Advisor ____________________________________________ Scotiabank...

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TD Bank and Scotiabank Most Critical Reviews

Lowest rated reviews
1

Overdraft fees. It's very likely that everyone here on Facebook has spent at least a couple of hours banging their head...

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1

I was approved for Gov't of Canada Disabiltiy (Colon Cancer Patient) prior to Christmas and was receiving Retirement Pen...

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1

Got married and went in to change my name. *** working there didn't fill out proper paperwork and now I have a...

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1

City/Location Reviewed: Ellerslie Plaza

I had the recent misfortune of using your bank facilities, as it is the only wa...

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TD Bank and Scotiabank Latest Reviews

Recent published reviews
No votes

Hello,
My name is Tamicka, I am a former customer of TD Bank. I found out that the bank has me in the TeleCheck system an...

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No votes

I received an email from Scotia.b@aol.com id this an official email from your bank. Its supposedly a trust recipient...

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No votes

No contact phone service lost card

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No votes

Im writing to you as if I were to call I dont think I could control my temper!! I have had many fraudulent transactions...

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TD Bank and Scotiabank Products and Services

Most reviewed product and services
  • Td Bank Customer Care (74 reviews)
  • Td Bank Account (59 reviews)
  • Td Bank Banking Service (30 reviews)
  • Scotiabank Customer Care (180 reviews)
  • Scotiabank Account (65 reviews)
  • Scotiabank Banking Service (56 reviews)