PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Scotiabank and TD Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Scotiabank
TD Bank

Scotiabank and TD Bank Overview

Total reviews 618 457
Company responses 0 0
Issues resolved 5 4

Scotiabank and TD Bank Consumer Ratings

Rank
126 out of 739 in Banks category
129 out of 739 in Banks category
Customer service
105 in category
114 in category
Product or Service Quality
79 in category
78 in category
Reliability
83 in category
95 in category
Value for money
89 in category
85 in category

Scotiabank and TD Bank Rating Details

Customer service
1.2 (344 reviews)
1.2 (215 reviews)
Reviewer's quote

She indicated this could take up to 6 weeks! I am getting very frustrated with the errors and the run around! Customer Service seems to be a thing in the past and there does not seem to be any common sense in the banking protocols. Having money wired, purchasing a Bank Draft, setting up a mortgage...

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...They offer no decent customer service on the phone. It will take you nearly an hour to get through on most days. It doesn't matter the time you call either...

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Product or Service Quality
1.3 (299 reviews)
1.3 (179 reviews)
Reviewer's quote

...It's the absolute worst customer service I have ever dealt with. I do not recommend. And will never tell anyone go bank with Scotia bank...

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I received a gift card from an employer for years of service and got taxed on the "Gift". By the time I was able to use it, TD bank said it was "Closed". Turns out they took the money off the card for inactivity...

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Reliability
1.3 (298 reviews)
1.2 (177 reviews)
Reviewer's quote

I called to cancel my Amex gold card on September 11, the rep on the phone told me that I should wait to redeem membership rewards points first. I waited a week, at the time my account was showing "in good standing" with payment. I called to day after paying off my balance, and only to realize my...

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I want to call to ask for a payoff quote. The phone number on the back of my statement does not work. Hang out when call. I tried to call TD bank but it lets me wait forever. It was horrible to bank with TD.

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Value for money
1.3 (278 reviews)
1.3 (156 reviews)
Reviewer's quote

...I was a day late on a 10,000 LOC payment - one of the many reasons I'm moving my money from this poor excuse for a bank..

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...Recently found it and couldn't register it because they took all my money for the inactivity fees. Called and received no help whatsoever -What a scam!..

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Scotiabank and TD Bank Pros and Cons

Pros
  • Use to be good service
  • Staff at the branch
  • Scotiabank until this rediculous incident
  • Employees at my local branch
  • Open 5 days
  • Long hours to customers
Cons
  • Customer service
  • Lack of customer service
  • Everthing
  • Cusomer service abilty to help just blows you off
  • Incompetence
  • Phone service

Scotiabank and TD Bank Most Positive Reviews

Top rated reviews
5

Bank Trying to deactivate my automatic payments to another to another account oct 31 or at christmas 21. Have made...

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5

Checks were stolen from my home and cashed at a TB branch. The signature on the check was obviously not mine (which...

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5

This is about: Yishu (Caroline) Jia | Senior Financial Advisor ____________________________________________ Scotiabank...

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5

My name is Kysha Daye i got a letter from ssi letter i close my saving account it it ******4365 i did not know that you...

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Scotiabank and TD Bank Most Critical Reviews

Lowest rated reviews
1

I was approved for Gov't of Canada Disabiltiy (Colon Cancer Patient) prior to Christmas and was receiving Retirement Pen...

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1

Overdraft fees. It's very likely that everyone here on Facebook has spent at least a couple of hours banging their head...

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1

City/Location Reviewed: Ellerslie Plaza

I had the recent misfortune of using your bank facilities, as it is the only wa...

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1

Got married and went in to change my name. *** working there didn't fill out proper paperwork and now I have a...

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Scotiabank and TD Bank Latest Reviews

Recent published reviews
1

I called to cancel my Amex gold card on September 11, the rep on the phone told me that I should wait to redeem...

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1

I want to call to ask for a payoff quote. The phone number on the back of my statement does not work. Hang out when...

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1.4

I have a substantial investment account with the Scotia Private Client Group. Got a call on Monday during a meeting...

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1

Same deal as everyone. Received a gift card last year and accidentally misplaced it. Recently found it and couldn't...

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Scotiabank and TD Bank Products and Services

Most reviewed product and services
  • Scotiabank Customer Care (181 reviews)
  • Scotiabank Account (65 reviews)
  • Scotiabank Banking Service (56 reviews)
  • Td Bank Customer Care (78 reviews)
  • Td Bank Account (60 reviews)
  • Td Bank Banking Service (30 reviews)