PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Schlotzskys and Subway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Schlotzskys
Subway

Schlotzskys and Subway Overview

Total reviews 420 1385
Company responses 0 0
Issues resolved 0 4

Schlotzskys and Subway Consumer Ratings

Rank
176 out of 2634 in Cafes, Restaurants and Bars category
61 out of 670 in Fast Food category
Customer service
118 in category
50 in category
Product or Service Quality
109 in category
45 in category
Quality of Food
78 in category
39 in category
Value for money
121 in category
61 in category

Schlotzskys and Subway Rating Details

Customer service
1.9 (214 reviews)
1.6 (432 reviews)
Reviewer's quote

...As soon as the customer was finished talking she walked off and did not acknowledge us. We had to wait and then rang the bell after a couple of minutes to take our order. We were ordering for a family of 6...

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Manager of subway kalkaji hv no sense of customer service and I have delivered salad which is very old and smells bad and straight put it in a bin..

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Product or Service Quality
1.9 (193 reviews)
1.8 (302 reviews)
Reviewer's quote

Went into the store in Mesa, AZ and was refused service because we were not wearing masks even after stating that we had medical conditions preventing us from wearing masks. Refused by the cashier and manager on 9/19/2020 at 7pm..

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Rude Customer Service I had to wait till she finished texting or searching the Internet for her to greet me and then they were out of Swiss cheese, mustard and lettuce. What else is available? I mean close the store. These are items needed on a sandwich...

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Quality of Food
2.6 (185 reviews)
2.3 (334 reviews)
Reviewer's quote

We visited Schlotzsky’s Austin and ordered 3 pizzas as we thought that the quality shall be comparable with Papa Johns as it allowed us to dine in as we were hungry after shopping found that pizza was not having any good toppings and you had to literally eat it dry with just some sauces on it The...

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Spoke with one of their district manager's that promise to send coupons in the mail to replace my food and to this day he's failed too. My sub was tuna, I was sick for two days..

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Value for money
2.3 (181 reviews)
2.1 (282 reviews)
Reviewer's quote

...I would like this issue resolved or my money back. This service really makes a mockery of your name!! 210-929-7111..

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i ordered food from a closed subway that said it was open, now i dont have my money or my meal..

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Schlotzskys and Subway Pros and Cons

Pros
  • Food is great
  • Food was normally good
  • Nice sandwiches
  • Customer service
  • Food
  • Subs themselves were okay
Cons
  • Customer service
  • Service
  • Employees and their attitude
  • Customer service
  • Service
  • Rude staff

Schlotzskys and Subway Most Positive Reviews

Top rated reviews
5

I never heared of schlotzskys frist time eatin here and now i fell in love with the best tast so good might come back...

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5

I'd like to file a complaint on the new manager of this location Kayla. She has illegally fired two employees and violat...

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5

Thank You for the great food, prices and the excellent and friendly customer service provided by Julio Sanchez.

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5

Subway in abilene kansas is the friendliest and cleanest store I've ever visited. I went around lunch time 12pm on a...

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Schlotzskys and Subway Most Critical Reviews

Lowest rated reviews
1

The Goodyear location has hit rock bottom is since the new owner has taken over! The service is absolutely horrible and...

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1

I ordered a Subway Melt. The girl taking my order tells me that they don't make that sub anymore. A Subway Melt is a to...

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1

Me and my family were in the Albuquerque, new mexico restaurant eatting this past week, and while we were sitting there...

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1

I went in and the lettuce was Brown and wrinkled when I asked for fresher lettuce she rolled her eyes and said that was...

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Schlotzskys and Subway Latest Reviews

Recent published reviews
No votes

App or webpage not working.

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1

I have coupons so when I like to use them always employee told me sorry we don't exapte coupons this is second time...

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4.2

Something was off not the usual great sandwich bread was not crispy overall flavor not the same as in past.

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No votes

How to get my daughter's food the manager said he was only going to replace 1 sandwich I paid over $60 in his place of...

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Schlotzskys and Subway Products and Services

Most reviewed product and services
  • Schlotzskys Customer Care (83 reviews)
  • Schlotzskys Sandwich (53 reviews)
  • Schlotzskys Manager (32 reviews)
  • Subway Sandwich (334 reviews)
  • Subway Customer Care (120 reviews)
  • Subway Manager (99 reviews)