PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Scentsy and Yankee Candle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Scentsy
Yankee Candle

Scentsy and Yankee Candle Overview

Total reviews
474
148
Company responses
0
0
Issues resolved
2
0

Scentsy and Yankee Candle Consumer Ratings

Rank
336 out of 3075 in E-commerce category
40 out of 210 in Bed and Bath category
Price Affordability
488 in category
56 in category
Customer service
175 in category
36 in category
Product or Service Quality
244 in category
32 in category
Website
320 in category
35 in category

Scentsy and Yankee Candle Rating Details

Price Affordability
2 (182 reviews)
1.9 (69 reviews)
Reviewer's quote

...When it arrived I was very disappointed with it, very poor for the price i paid. I now have to arrange a UPS to send it back as told the rep doesn't do this. I cannot have a refund but have to order a replacement (another load of rubbish) which i don't want...

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...With the increase in price and the waste of wax, Ive moved on to other brands. Since they got bought out, the quality has dropped. Their customer service is ridiculous...

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Customer service
2 (176 reviews)
1.6 (70 reviews)
Reviewer's quote

poor customer service from the "manufacturer". At least that's who scentsy tried to tell me they were. They basically told me I was S...

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...tried contacting them 2x via their website and have been on hold waiting for a customer service rep for 2 hours!!!..

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Product or Service Quality
2 (169 reviews)
1.8 (72 reviews)
Reviewer's quote

...I called customer service and was on the phone for an hour!! And didnt even get through to talk to anyone. I want my package or a refund ASAP..

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...Where is the scent?! It is a lot of money to be spent on a product that does nothing but offer a glow..

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Website
2.5 (160 reviews)
2.3 (63 reviews)
Reviewer's quote

...me! on Facebook i have the full conversation on there and you can see how she has reacted not very professional i would say so before i screenshot her website and conversation and post all over facebook can somebody get in touch with me all proof is available thankyou. my email is rafiposelay@yahoo....

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...Tried to place order on website from shopping cart - Labor Day 2019, website down. CS Closed for holiday. Called store for help - unable to assist...

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Scentsy and Yankee Candle Pros and Cons

Pros
  • Products
  • Product
  • Warmers are really pretty and diverse in styles
  • Love the candles
  • That hopfully they will help me
  • Smell
Cons
  • Customer service
  • Seem to have rules for some consultants and not for others
  • Most things
  • Customer service does not exist
  • Candle quality
  • Very bad

Scentsy and Yankee Candle Most Positive Reviews

Top rated reviews
5

I would have to disagree. I have been with Scentsy for a year now. im frm a small little town and almost no one had...

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5

The sales represenative in the store was wonderful, as I always shop here and spend $100 a week. The manager Michelle kn...

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5

My experience hss been wonderful! I wanted to sample the scents but there were no upcoming parties in my area...

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4.7

I love the product I can't read the Directions on the Label because it has been printed on a silver paper. Why do that....

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Scentsy and Yankee Candle Most Critical Reviews

Lowest rated reviews
1

So i started scentsy March of this year. I followed all the rules and submitted the minimum orders needed to stay an act...

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1

I ordered custom votives for a bridal shower. The website is very deceptive and they lead you to believe that glass...

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1

I believe Scentsy has the WORST customer service I have ever experienced. As a Direct Sales Rep for two companies...

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1

Will never order from here again, then i contacted them an custumer sevice was the rudest people i have ever delt with...

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Scentsy and Yankee Candle Latest Reviews

Recent published reviews
1

Put a circle scent car air freshener hanging from air vent in car and it melted right into the plastic surrounding it...

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4.3

Up date payment data for refills

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1

I love the way the bars smell. I hate that as soon as you put the wax into the warmer, the smell literally is gone...

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1.5

Why did you send the email for in store votives 75% off when stores are closed?

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Scentsy and Yankee Candle Products and Services

Most reviewed product and services
  • Scentsy Candle Warmer (38 reviews)
  • Scentsy Customer Care (30 reviews)
  • Scentsy Shipping Service (28 reviews)
  • Yankee Candle Candle (57 reviews)
  • Yankee Candle Customer Care (11 reviews)
  • Yankee Candle Shipping Service (5 reviews)