PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ScentMatchers and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wen
Wen
2.2
ScentMatchers
Wen

ScentMatchers and Wen Overview

Total reviews 175 1798
Company responses 0 0
Issues resolved 1 3

ScentMatchers and Wen Consumer Ratings

Rank
334 out of 1752 in Cosmetics and Personal Care category
283 out of 1752 in Cosmetics and Personal Care category
Product or Service Quality
396 in category
285 in category
Price Affordability
296 in category
362 in category
Customer service
169 in category
192 in category
Website
202 in category
236 in category

ScentMatchers and Wen Rating Details

Product or Service Quality
1.7
(74 reviews)
2.1
(229 reviews)
Reviewer's quote

I remember when this company stood by their products and customer service was important. When COVID 19 hit, I received an email that their shop was closing down as they were not an important industry. I dug around on the web and found this site...

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used frizz product a couple of times and noticed my hair fell out in a hugh spot and small spot. I have went to doctors, medicine co pay, treatments time from work. Rogaine..

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Price Affordability
2.4
(72 reviews)
2
(218 reviews)
Reviewer's quote

Made an order over a month ago and STILL have not gotten an answer about where my order is. I have emailed and called TEN times now and still have not gotten a straight answer about where my order is.

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...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

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Customer service
2.3
(68 reviews)
2
(248 reviews)
Reviewer's quote

Terrible Customer service! Product does not smell anything like the original! They won't even try to remake it with a sample or the original perfume! $70 + down the drain! Unfortunately we do not offer refund or remake option as per our policy below: We cannot re-use the fragrance for health and...

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...overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get the right order or my things on time the girl I spoke to a customer service did not know what she was talking about did not know its FedEx smart post was I could not explain to me why it was taking so long for the...

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Website
2.6
(68 reviews)
2.4
(234 reviews)
Reviewer's quote

I also noticed that the order notification said if there were any problems to please notify them, but the phone numbers and website under that statement were left blank. I am going to notify Fragrance. net, which sent me to your website and am hereby joining all of you customers who have been truly...

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I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

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ScentMatchers and Wen Pros and Cons

Pros
  • Willingness to satisfy
  • Secure pay site
  • Matched my scent
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • Smells awful no refund false claim of successful match
  • Not a match to original
  • Product was a scam in that it had zero scent
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

ScentMatchers and Wen Most Positive Reviews

Top rated reviews
5

I've spent the past 7 years searching for a fragrance I'd love as much as Mary Kay's discontinued Acapela with no...

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5

I use shampoos with no paraphines or sulfates and Wen has been the best product for my hair.I have used it for three...

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5

They matched a men's cologne from the late 60's...Dante. I received it in a timely fashion, in a beautiful designer...

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5

I have no problem with this product. My hair is great an I love it. The only problem I have is paying $38.00 a bottle....

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ScentMatchers and Wen Most Critical Reviews

Lowest rated reviews
1

Made an order over a month ago and STILL have not gotten an answer about where my order is. I have emailed and called...

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1

I began using WEN from www.wen.com in September, 2014. I used it until April, 2016. Starting in December, I began to...

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1

These people are out to scam you. I ordered a reproduction of Zen what I got was vanilla extract. Anyone who thinks the...

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1

Stick to the tried and true. At 46, don't need to be losing hair. Funny. No more commercials! Awkward. Bottle hit the...

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ScentMatchers and Wen Latest Reviews

Recent published reviews
2.8

I remember when this company stood by their products and customer service was important. When COVID 19 hit, I received...

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4.4

I HAVE BEEN ON AUTO DELIVERY WITH WEN FOR SEVERAL YEARS AND SINCE THE END OF LAST YEAR I HAVE NOT BEEN GETTING IT. I...

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No votes

The scent is nice and I will keep it but after it is applied the scent disappears. It may not be exactly like Toccara...

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2

This small quiet generator is advertised to deliver 1000 Watts power and 1250 watts peak surge power but does not even...

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