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Scentmatchers

Cosmetics and Toiletries
  • 0 ISSUES RESOLVED
  • 74 TOTAL REVIEWS
  • $1.6K CLAIMED LOSSES
  • $62 AVERAGE LOSS
2.7
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Turnaround Time
  • Willingness to satisfy 5
  • Matched my scent 5
  • Secure pay site 5
  • Sent the perfume quite quickly and communicated very well 3
  • Were quick and communicative 3

Customers don't like

  • Nasty scent i received1
  • Not a match to original1
  • Poor customer service return1
  • Product was a scam in that it had zero scent1
  • Scent i recieved1

Products by Scentmatchers

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Wen

Cosmetics and Toiletries
  • 2 ISSUES RESOLVED
  • 1759 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
2.1
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Turnaround Time
  • Smell 12
  • How it makes my hair feel and look 8
  • Product 7
  • Feel of my hair 6
  • Thinning hair falling out 5

Customers don't like

  • Hair loss12
  • Lost my hair11
  • Deceptive marketing practice8
  • Losing my hair when i shampooed4
  • Unhelpful customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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