PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ScentMatchers and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ScentMatchers
Wen

ScentMatchers and Wen Overview

Total reviews
162
1782
Company responses
0
0
Issues resolved
0
2

Wen was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 1782 reviews. It is 1620 reviews more than ScentMatchers received since Jun 16, 2010.

ScentMatchers and Wen Consumer Ratings

Rank
107 out of 1215 in Cosmetics and Personal Care category
110 out of 1215 in Cosmetics and Personal Care category
Product or Service Quality
139 in category
105 in category
Price Affordability
100 in category
156 in category
Website
71 in category
86 in category

According to consumer ratings and reviews, ScentMatchers ranks 3 points higher in the Cosmetics and Personal Care category than Wen. People gave ScentMatchers 1.7 stars for Product or Service Quality criterion in Cosmetics and Personal Care category and it is 240 points higher than the worst rated brand in this category. At the same time, Wen was rated 2 stars for Product or Service Quality criterion in this category and it is 274 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that ScentMatchers has a higher rating than Wen. Regarding Website criterion, consumers gave ScentMatchers 2.7 stars and it is 81% greater than other in category. Wen however was rated 2.4 stars and it is 77% greater than other in category.

ScentMatchers and Wen Rating Details

Product or Service Quality
1.7 (66 reviews)
2 (223 reviews)
Reviewer's quote

2nd time ordering. First was no match. Then they said new way of making perfume. So i placed 2nd order. It is the same as first batch. TOILET WATER.

nancy c

I think Wen was singled out by some hair dresser with their own product line. How could it be on the market for so long without any problems and all of a sudden common sence goes out the window and there are all these victims that lost half their hair in one washing and used it again and lost the...

Devorah
Price Affordability
2.5 (65 reviews)
2 (212 reviews)
Reviewer's quote

As you can see my wife went through the 1st bottle and is almost two-thirds way through the second. They are not a scam!! The first time they got the scent wrong. So we called and they tried again. The 2nd time they got it almost perfectly. Now if you didn't give them a chance to correct the order,...

Ron P

...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

PissedConsumer708704
Website
2.7 (61 reviews)
2.4 (228 reviews)
Reviewer's quote

Ordered Perfume from this website thinking that they could recreate an advertised scent. It was the most horrible perfume and no where near a match. The company sent a second bottle to try again with the same horrid result...

claire f

I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

Zaiah

ScentMatchers and Wen Pros and Cons

Pros
  • Willingness to satisfy
  • Secure pay site
  • Matched my scent
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • Smells awful no refund false claim of successful match
  • Not a match to original
  • Product was a scam in that it had zero scent
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

ScentMatchers and Wen Most Positive Reviews

Top rated reviews
5

I cannot tell you how thrilled I am to have Fendi Classic back in my life. Like an old friend who's been away for way to...

5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

ScentMatchers and Wen Most Critical Reviews

Lowest rated reviews
1

Received a strong old lady perfume. I ordered a light scent called into the blue. By Escada. They must have just put 20...

1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

ScentMatchers and Wen Latest Reviews

Recent published reviews
5

As you can see my wife went through the 1st bottle and is almost two-thirds way through the second. They are not a...

Read all 162 reviews

I have dial several numbers and automatically hang up...i want to cancel my subscription

Read all 1782 reviews

ScentMatchers and Wen Products and Services

Most reviewed product and services
  • Scentmatchers Customer Care (12 reviews)
  • Scentmatchers Shipping Service (4 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (175 reviews)