PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ScentMatchers and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ScentMatchers
Wen

ScentMatchers and Wen Overview

Total reviews 171 1786
Company responses 0 0
Issues resolved 0 2

ScentMatchers and Wen Consumer Ratings

Rank
126 out of 920 in Cosmetics and Personal Care category
130 out of 920 in Cosmetics and Personal Care category
Product or Service Quality
157 in category
117 in category
Price Affordability
114 in category
182 in category
Website
86 in category
97 in category
Customer service
62 in category
70 in category

ScentMatchers and Wen Rating Details

Product or Service Quality
1.7 (71 reviews)
2 (225 reviews)
Reviewer's quote

...net, which sent me to your website and am hereby joining all of you customers who have been truly disgusted with their product. I sent them an e-mail, but the way I have been treated, I dont expect a reply. Maybe they will surprise me..

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used frizz product a couple of times and noticed my hair fell out in a hugh spot and small spot. I have went to doctors, medicine co pay, treatments time from work. Rogaine..

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Price Affordability
2.4 (69 reviews)
2 (214 reviews)
Reviewer's quote

wrong perfume told them not to take it out again out of my account and they sent the same thing and took it out of my account againit was suppost to be ultima 11 by charles revson by smelt nothing like it it has a piney smell

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...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

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Website
2.6 (65 reviews)
2.4 (230 reviews)
Reviewer's quote

Ordered Perfume from this website thinking that they could recreate an advertised scent. It was the most horrible perfume and no where near a match. The company sent a second bottle to try again with the same horrid result...

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I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

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Customer service
2.3 (65 reviews)
2 (244 reviews)
Reviewer's quote

Terrible Customer service! Product does not smell anything like the original! They won't even try to remake it with a sample or the original perfume! $70 + down the drain! Unfortunately we do not offer refund or remake option as per our policy below: We cannot re-use the fragrance for health and...

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...overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get the right order or my things on time the girl I spoke to a customer service did not know what she was talking about did not know its FedEx smart post was I could not explain to me why it was taking so long for the mail to come in she did not place a new order nor does she let me know where my refund was for the box that got previously returned she said that she refunded me $111...

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ScentMatchers and Wen Pros and Cons

Pros
  • Willingness to satisfy
  • Secure pay site
  • Matched my scent
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • Smells awful no refund false claim of successful match
  • Not a match to original
  • Product was a scam in that it had zero scent
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

ScentMatchers and Wen Most Positive Reviews

Top rated reviews
5

I cannot tell you how thrilled I am to have Fendi Classic back in my life. Like an old friend who's been away for way to...

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5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

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5

I've spent the past 7 years searching for a fragrance I'd love as much as Mary Kay's discontinued Acapela with no...

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5

I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...

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ScentMatchers and Wen Most Critical Reviews

Lowest rated reviews
1

Received a strong old lady perfume. I ordered a light scent called into the blue. By Escada. They must have just put 20...

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1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

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1

Ordered new west perfume. recieved something along the lines of toilet water.

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1

The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...

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ScentMatchers and Wen Latest Reviews

Recent published reviews
No votes

Hello,
I was so excited to finally recieve my fragrance, but it doesn't smell anything like it. Its suppose to be Victori...

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5

used frizz product a couple of times and noticed my hair fell out in a hugh spot and small spot. I have went to...

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1.7

wrong perfume told them not to take it out again out of my account and they sent the same thing and took it out of my ac...

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2.5

First of all the box that I ordered for overnight delivery did not come overnight delivery it is saying that it will be...

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ScentMatchers and Wen Products and Services

Most reviewed product and services
  • Scentmatchers Customer Care (12 reviews)
  • Scentmatchers Shipping Service (4 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (176 reviews)