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Scentmatchers

Cosmetics and Toiletries
  • 0 ISSUES RESOLVED
  • 71 TOTAL REVIEWS
  • $1.6K CLAIMED LOSSES
  • $62 AVERAGE LOSS
2.9
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Secure pay site 5
  • Willingness to satisfy 5
  • Matched my scent 4
  • Sent the perfume quite quickly and communicated very well 3
  • Were quick and communicative 3

Customers don't like

  • Not a match to original4
  • Nasty scent i received4
  • Poor customer service return2
  • Scent i recieved2
  • Nasty scent and sticky substance1

Products by Scentmatchers

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Wen

Cosmetics and Toiletries
  • 2 ISSUES RESOLVED
  • 1756 TOTAL REVIEWS
  • $400K CLAIMED LOSSES
  • $731 AVERAGE LOSS
2.1
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Smell 12
  • How it makes my hair feel and look 7
  • Product 7
  • Feel of my hair 6
  • Silky shiny hair 5

Customers don't like

  • Hair loss30
  • Deceptive marketing practice15
  • Lost my hair14
  • Hair falling out8
  • Losing my hair when i shampooed8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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