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Scentmatchers

Cosmetics and Toiletries
  • 0 ISSUES RESOLVED
  • 87 TOTAL REVIEWS
  • $7.4K CLAIMED LOSSES
  • $233 AVERAGE LOSS
2.8
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
  • Willingness to satisfy 5
  • Secure pay site 5
  • Matched my scent 5
  • Were quick and communicative 3
  • Sent the perfume quite quickly and communicated very well 3

Customers don't like

  • Perfume aweful scent3
  • Not a match to original3
  • Scent i recieved2
  • Product was a scam in that it had zero scent2
  • Fact that they lied2
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Ulta

Cosmetics and Toiletries
  • 3 ISSUES RESOLVED
  • 705 TOTAL REVIEWS
  • $35.3K CLAIMED LOSSES
  • $197 AVERAGE LOSS
1.7
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
  • Points program 7
  • Price 5
  • Rewards card 4
  • Makeup 4
  • In-store shopping 4

Customers don't like

  • Customer service17
  • Ordering online10
  • No estimated date for delivery3
  • Store manager2
  • Rude staff2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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