Scentmatchers vs Ulta

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Scentmatchers

Cosmetics and Toiletries
  • 0 ISSUES RESOLVED
  • 70 TOTAL REVIEWS
  • $1.6K CLAIMED LOSSES
  • $65 AVERAGE LOSS
2.9
Customer service
Website
Staff
Diversity of Products or Services
  • Willingness to satisfy 5
  • Matched my scent 5
  • Secure pay site 5
  • Sent the perfume quite quickly and communicated very well 3
  • Were quick and communicative 3

Customers don't like

  • Not a match to original4
  • Nasty scent i received4
  • Poor customer service return2
  • Scent i recieved2

Products by Scentmatchers

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Ulta

Cosmetics and Toiletries
  • 3 ISSUES RESOLVED
  • 628 TOTAL REVIEWS
  • $34.2K CLAIMED LOSSES
  • $205 AVERAGE LOSS
1.7
Customer service
Website
Staff
Diversity of Products or Services
  • Points program 7
  • In-store shopping 4
  • Price 4
  • Rewards card 4
  • Makeup 3

Customers don't like

  • Customer service37
  • Ordering online14
  • No estimated date for delivery8
  • Poor customer service6
  • Bad customer service5

Products by Ulta

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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