PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo Dealer Services and Santander Consumer Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo Dealer Services
Santander Consumer Usa

Wells Fargo Dealer Services and Santander Consumer Usa Overview

Total reviews 470 1361
Company responses 0 0
Issues resolved 2 1

Wells Fargo Dealer Services and Santander Consumer Usa Consumer Ratings

Rank
663 out of 3886 in Financial Services category
725 out of 3886 in Financial Services category
Customer service
573 in category
570 in category
Website
527 in category
517 in category
Product or Service Quality
499 in category
585 in category
Interest Rate
370 in category
533 in category

Wells Fargo Dealer Services and Santander Consumer Usa Rating Details

Customer service
1.3
(164 reviews)
1.3
(265 reviews)
Reviewer's quote

Their customer service sounds great like they are actually trying to help but they aren't. they lie to your face when they say they did something. I called and requested a copy of my title be faxed to me never got it and was told it was faxed...

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Go elsewere you appreciate this reviewgHorrable customer service. Do not know the true rules of loans and lied to me numerous times to benedit the company and do not have customer service skills nor care about there customers and we are hust money to them. Deff need alot of training from the first...

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Website
1.6
(137 reviews)
1.6
(245 reviews)
Reviewer's quote

So when I paid it off via bank wire transfer I was told I WOULD HAVE MY TITLE WITHIN 7 TO 10 DAYS AND IT STATES THIS AS WELL ON THEIR WEBSITE. I am still waiting after 23 days and even more lies as to my title. I just lost a sale on the truck and was forced to return a deposit thanks to Wells Fargo...

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I assumed the same user name + password that I used to get onto the website from my computer would work, but apparently they're different? So after a lot of difficulties navigating the system I changed my password but I was told I needed to receive a 1-time passcode to complete the procedure. But...

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Product or Service Quality
1.5
(135 reviews)
1.3
(235 reviews)
Reviewer's quote

Try to connect dealer service for car payment . Could not be able to sign in . Wells fargo gave out wrong ID username back longtime ago and have nothing to do with user ID for dealer services...

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The worst customer service I have ever work with, no people skills and know one has answers. I have been attempting to get my title for my vehicle for four years and have been told that the information was being sent and to this day I have received nothing. When I call back I get the same reception...

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Interest Rate
1.7
(133 reviews)
1.2
(225 reviews)
Reviewer's quote

...yes they got me good with a high interest rate. I have called and spoke to a represtative to get my payment date moved. I explained that only get paid on the 1st...

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...I feel as though with the high interest rate charged on this life of account that this company could have honored my request..

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Wells Fargo Dealer Services and Santander Consumer Usa Pros and Cons

Pros
  • Phone representatives
  • Ease of financing
  • Was never happy but need the vehicle
  • I have had very little interaction with santander
  • Anantander consumer no stars
  • There are no pros
Cons
  • Customer service
  • Incompetent staff
  • Poor management of account
  • Customer service
  • Rude managers
  • Misapplication of payments

Wells Fargo Dealer Services and Santander Consumer Usa Most Positive Reviews

Top rated reviews
5

hi my name is the dwonn brown I was away on the road and really found out that my girl Marshay West late on her...

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5

Just wanted to know how much we owed on it. That is all, we are not a pissed off customer right now. We are all good...

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5

Have had a great experience with Wells Fargo....purchased a suv through them about 2 years ago...Have always been very...

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5

I had my loan with them, I made the mistake of going with 2017 vehicle kendall toyota and they are financing it. This...

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Wells Fargo Dealer Services and Santander Consumer Usa Most Critical Reviews

Lowest rated reviews
1

I went to a Wells Fargo branch to pay off a car loan. The branch told me I cant pay it off with out the payoff...

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1

I paid my truck off last Friday. The check has cleared everything and now they want to hold my overage for 45 days....

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1

I was making on time payments for 3 years. I do all my banking online and when 1 payment I made in March was returned...

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1

Been paying double notes o try n pay off early but not getting anywhere because they taking your money for principles...

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Wells Fargo Dealer Services and Santander Consumer Usa Latest Reviews

Recent published reviews
1.1

I'm still showing an outstanding debt owed to Wells Fargo dealer services that I paid off in 2021, , I have the Title...

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1

They sent me a release of lien that was filled out incorrectly nobody there could find it in their system even after we...

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No votes

I got an auto loan with Wells Fargo on Easley SC. For a 2018 Nissan Rogue. I purchased the car last January 2021. My cou...

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1

I purchased a 2013 Nissan Altima in 2017. The cost of the car was $16, 251. The APR was 27.67%. The finance charge was $...

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