PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo Dealer Services and Santander Consumer Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo Dealer Services
Santander Consumer Usa

Wells Fargo Dealer Services and Santander Consumer Usa Overview

Total reviews 451 1292
Company responses 0 0
Issues resolved 3 1

Wells Fargo Dealer Services and Santander Consumer Usa Consumer Ratings

Rank
348 out of 1896 in Financial Services category
344 out of 1896 in Financial Services category
Customer service
228 in category
No votes
Website
258 in category
No votes
Product or Service Quality
191 in category
No votes
Interest Rate
115 in category
No votes

Wells Fargo Dealer Services and Santander Consumer Usa Rating Details

Customer service
1.3 (161 reviews)
No votes
Reviewer's quote

Their customer service sounds great like they are actually trying to help but they aren't. they lie to your face when they say they did something. I called and requested a copy of my title be faxed to me never got it and was told it was faxed...

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...But then I was told they didn't have a cell number for me and asked me to call customer service. Butsurprise!there's no 24-hour live representative. (WHY NOT????) So after all this time I still can't get my mobile app to work...

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Website
1.6 (136 reviews)
No votes
Reviewer's quote

So when I paid it off via bank wire transfer I was told I WOULD HAVE MY TITLE WITHIN 7 TO 10 DAYS AND IT STATES THIS AS WELL ON THEIR WEBSITE. I am still waiting after 23 days and even more lies as to my title. I just lost a sale on the truck and was forced to return a deposit thanks to Wells Fargo...

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...I don't even know if my payments are going through! I pull up pending payments after make a payment and there is nothing there! You would think with all this technology now, they would have a website that actually worked. ..

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Product or Service Quality
1.4 (134 reviews)
No votes
Reviewer's quote

Try to connect dealer service for car payment . Could not be able to sign in . Wells fargo gave out wrong ID username back longtime ago and have nothing to do with user ID for dealer services...

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Santander Consumer USA is not recognized or accredited by the BBB for poor quality service and taking advantage of customers. Santander Consumer USA is a scam. If you are looking for a Loan make sure the business is legit and accredited by the BBB..

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Interest Rate
1.7 (130 reviews)
No votes
Reviewer's quote

...yes they got me good with a high interest rate. I have called and spoke to a represtative to get my payment date moved. I explained that only get paid on the 1st...

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I am unable to catch up due to the HIGH INTEREST RATE LOW PRINCIPLE and now being charged $6. 00 per day until I am able to make a $2000 payment or $445. 00 every 2 weeks I am getting deeper and deeper in debt with this company and no one want to refinance due to the upside down LOAN..

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Wells Fargo Dealer Services and Santander Consumer Usa Pros and Cons

Pros
  • Phone representatives
  • Was never happy but need the vehicle
  • Repo
  • I have had very little interaction with santander
  • Anantander consumer no stars
  • There are no pros
Cons
  • Customer service
  • Incompetent staff
  • Poor management of account
  • Customer service
  • Rude managers
  • Being hung up on

Wells Fargo Dealer Services and Santander Consumer Usa Most Positive Reviews

Top rated reviews
5

Have had a great experience with Wells Fargo....purchased a suv through them about 2 years ago...Have always been very...

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5

I had no problem with them they never call about payment hope to get my title car will be paid of in two month

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5

hi my name is the dwonn brown I was away on the road and really found out that my girl Marshay West late on her...

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5

Today pay shows $4846. 0 but when contacting Santander the amount has went up in days to $5064.23. I asked for them to...

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Wells Fargo Dealer Services and Santander Consumer Usa Most Critical Reviews

Lowest rated reviews
1

I sold my vehicle five days ago. The buyer paid cash which I deposited in my Wells Fargo checking account. When I tried...

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1

I have been paying on a 2006 Nissan Altima for 6 1/2 years. I called in June of this year to tell Santander to change...

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1

I was making on time payments for 3 years. I do all my banking online and when 1 payment I made in March was returned...

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1

I sent them a cashiers check and 6 months later they sent me a over due amount. When I called they went over my bills...

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Wells Fargo Dealer Services and Santander Consumer Usa Latest Reviews

Recent published reviews
No votes

10/15/2020
Wells Fargo Dealer Services
Re: Account number: 771030****
Dear Wells Fargo Dealer Services,
Thank you for taking...

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5

The loan release will be Emailed and Postal Service mail to my address. This may take up to 10 days

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1

Try to connect dealer service for car payment . Could not be able to sign in .Wells fargo gave out wrong ID username...

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1

I have been paying on my loan for 7 years still owed 6800 on a 2010 Acadia during Covid came and took my car after I...

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Wells Fargo Dealer Services and Santander Consumer Usa Products and Services

Most reviewed product and services
  • Wells Fargo Dealer Services Auto Loan (76 reviews)
  • Wells Fargo Dealer Services Loan (12 reviews)
  • Wells Fargo Dealer Services Auto Insurance (3 reviews)
  • Santander Consumer Usa Loan (446 reviews)
  • Santander Consumer Usa Auto Loan (179 reviews)
  • Santander Consumer Usa Manager (12 reviews)