PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo Dealer Services and Santander Consumer Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo Dealer Services
Santander Consumer Usa

Wells Fargo Dealer Services and Santander Consumer Usa Overview

Total reviews
449
1276
Company responses
0
0
Issues resolved
3
1

Santander Consumer Usa was first mentioned on PissedConsumer on Sep 10, 2008 and since then this brand received 1276 reviews. It is 827 reviews more than Wells Fargo Dealer Services received since Nov 4, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Wells Fargo Dealer Services customer support team than with Santander Consumer Usa customer service.

Wells Fargo Dealer Services and Santander Consumer Usa Consumer Ratings

Rank
302 out of 2342 in Financial Services category
298 out of 2342 in Financial Services category
Customer service
223 in category
230 in category
Website
247 in category
240 in category
Product or Service Quality
181 in category
220 in category

According to consumer ratings and reviews, Santander Consumer Usa ranks 4 points higher in the Financial Services category than Wells Fargo Dealer Services. People gave Wells Fargo Dealer Services 1.3 stars for Customer service criterion in Financial Services category and it is 442 points higher than the worst rated brand in this category. At the same time, Santander Consumer Usa was rated 1.3 stars for Customer service criterion in this category and it is 435 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Santander Consumer Usa has a higher rating than Santander Consumer Usa. Regarding Product or Service Quality criterion, consumers gave Wells Fargo Dealer Services 1.5 stars and it is 73% greater than other in category. Santander Consumer Usa however was rated 1.3 stars and it is 67% greater than other in category.

Wells Fargo Dealer Services and Santander Consumer Usa Rating Details

Customer service
1.3 (157 reviews)
1.3 (233 reviews)
Reviewer's quote

This company has the worst customer service. My car was totalled in a hail storm. Insurance sent a check 10 days ago to them with a 10 day payoff...

Tiffany J

...Their customer service has rude, crude and poorly trained personnel who keep you pon hold more than assist you..

John T
Website
1.6 (133 reviews)
1.6 (217 reviews)
Reviewer's quote

So when I paid it off via bank wire transfer I was told I WOULD HAVE MY TITLE WITHIN 7 TO 10 DAYS AND IT STATES THIS AS WELL ON THEIR WEBSITE. I am still waiting after 23 days and even more lies as to my title. I just lost a sale on the truck and was forced to return a deposit thanks to Wells Fargo...

Fred J

...I don't even know if my payments are going through! I pull up pending payments after make a payment and there is nothing there! You would think with all this technology now, they would have a website that actually worked. ..

PissedConsumer1107889
Product or Service Quality
1.5 (131 reviews)
1.3 (207 reviews)
Reviewer's quote

...*** service after. Can’t reinstate until “system updates”. Big bank doesn’t have ability to have a relationship..

PissedConsumer1664796

We sold a car and they reported a 30 day late on credit due to one day late from the dealer getting he payoff to them, they refused to remove it, their customer service is the worst in the business, DO NOT USE THIS COMPANY AT ALL COSTS. THEY DO NOT DESERVE ONE STAR..

PissedConsumer1583894

Wells Fargo Dealer Services and Santander Consumer Usa Pros and Cons

Pros
  • Phone representatives
  • Was never happy but need the vehicle
  • Repo
  • I have had very little interaction with santander
  • Anantander consumer no stars
  • There are no pros
Cons
  • Customer service
  • Poor management of account
  • Incompetent staff
  • Customer service
  • Being hung up on
  • Rude managers

Wells Fargo Dealer Services and Santander Consumer Usa Most Positive Reviews

Top rated reviews
5

Have had a great experience with Wells Fargo....purchased a suv through them about 2 years ago...Have always been very...

5

I had no problem with them they never call about payment hope to get my title car will be paid of in two month

Wells Fargo Dealer Services and Santander Consumer Usa Most Critical Reviews

Lowest rated reviews
1

I sold my vehicle five days ago. The buyer paid cash which I deposited in my Wells Fargo checking account. When I tried...

1

I have been paying on a 2006 Nissan Altima for 6 1/2 years. I called in June of this year to tell Santander to change...

Wells Fargo Dealer Services and Santander Consumer Usa Latest Reviews

Recent published reviews
1

Became widow and couldn't get VA to issue renewal of car because title was he and I not he and/or I. After over a month...

Read all 449 reviews

Car was eligally containd plz call 3374964745

Read all 1276 reviews

Wells Fargo Dealer Services and Santander Consumer Usa Products and Services

Most reviewed product and services
  • Wells Fargo Dealer Services Auto Loan (72 reviews)
  • Wells Fargo Dealer Services Customer Care (61 reviews)
  • Wells Fargo Dealer Services Loan (13 reviews)
  • Santander Consumer Usa Loan (445 reviews)
  • Santander Consumer Usa Auto Loan (175 reviews)
  • Santander Consumer Usa Account (97 reviews)