PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Santander Consumer Usa and Wells Fargo Dealer Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Santander Consumer Usa
Wells Fargo Dealer Services

Santander Consumer Usa and Wells Fargo Dealer Services Overview

Total reviews
1277
447
Company responses
0
0
Issues resolved
1
3

Santander Consumer Usa was first mentioned on PissedConsumer on Sep 10, 2008 and since then this brand received 1277 reviews. It is 830 reviews more than Wells Fargo Dealer Services received since Nov 4, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Wells Fargo Dealer Services customer support team than with Santander Consumer Usa customer service.

Santander Consumer Usa and Wells Fargo Dealer Services Consumer Ratings

Rank
297 out of 2601 in Financial Services category
301 out of 2601 in Financial Services category
Customer service
227 in category
230 in category
Website
236 in category
244 in category
Product or Service Quality
216 in category
184 in category

According to consumer ratings and reviews, Santander Consumer Usa ranks 4 points higher in the Financial Services category than Wells Fargo Dealer Services. People gave Santander Consumer Usa 1.3 stars for Customer service criterion in Financial Services category and it is 422 points higher than the worst rated brand in this category. At the same time, Wells Fargo Dealer Services was rated 1.3 stars for Customer service criterion in this category and it is 419 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Santander Consumer Usa has a higher rating than Wells Fargo Dealer Services. Regarding Product or Service Quality criterion, consumers gave Santander Consumer Usa 1.3 stars and it is 67% greater than other in category. Wells Fargo Dealer Services however was rated 1.4 stars and it is 72% greater than other in category.

Santander Consumer Usa and Wells Fargo Dealer Services Rating Details

Customer service
1.3 (233 reviews)
1.3 (156 reviews)
Reviewer's quote

...Their customer service has rude, crude and poorly trained personnel who keep you pon hold more than assist you..

John T

...*** service after. Can’t reinstate until “system updates”. Big bank doesn’t have ability to have a relationship..

PissedConsumer1664796
Website
1.6 (217 reviews)
1.5 (132 reviews)
Reviewer's quote

...I don't even know if my payments are going through! I pull up pending payments after make a payment and there is nothing there! You would think with all this technology now, they would have a website that actually worked. ..

PissedConsumer1107889

So when I paid it off via bank wire transfer I was told I WOULD HAVE MY TITLE WITHIN 7 TO 10 DAYS AND IT STATES THIS AS WELL ON THEIR WEBSITE. I am still waiting after 23 days and even more lies as to my title. I just lost a sale on the truck and was forced to return a deposit thanks to Wells Fargo...

Fred J
Product or Service Quality
1.3 (207 reviews)
1.4 (129 reviews)
Reviewer's quote

PAYMENTS ARE TO HIGH NEED LOWER PAYMENTS

LARRY W

...They have the poorest of customer service, simply telling me "its up to discretion what to do with the vehicle. " What are my options?! Exactly. I will be telling everyone to avoid banking with them...

Alison S

Santander Consumer Usa and Wells Fargo Dealer Services Pros and Cons

Pros
  • I have had very little interaction with santander
  • Anantander consumer no stars
  • There are no pros
  • Phone representatives
  • Was never happy but need the vehicle
  • Repo
Cons
  • Customer service
  • Being hung up on
  • Rude managers
  • Customer service
  • Poor management of account
  • Incompetent staff

Santander Consumer Usa and Wells Fargo Dealer Services Most Positive Reviews

Top rated reviews
5

I had no problem with them they never call about payment hope to get my title car will be paid of in two month

5

Have had a great experience with Wells Fargo....purchased a suv through them about 2 years ago...Have always been very...

Santander Consumer Usa and Wells Fargo Dealer Services Most Critical Reviews

Lowest rated reviews
1

I have been paying on a 2006 Nissan Altima for 6 1/2 years. I called in June of this year to tell Santander to change...

1

I sold my vehicle five days ago. The buyer paid cash which I deposited in my Wells Fargo checking account. When I tried...

Santander Consumer Usa and Wells Fargo Dealer Services Latest Reviews

Recent published reviews

Car was eligally containd plz call 3374964745

Read all 1277 reviews

I'm not pissed. I just want some information. Two weeks ago, I spoke with a lady who said she was going to mail my car...

Read all 447 reviews

Santander Consumer Usa and Wells Fargo Dealer Services Products and Services

Most reviewed product and services
  • Santander Consumer Usa Loan (446 reviews)
  • Santander Consumer Usa Auto Loan (174 reviews)
  • Santander Consumer Usa Account (97 reviews)
  • Wells Fargo Dealer Services Auto Loan (71 reviews)
  • Wells Fargo Dealer Services Customer Care (61 reviews)
  • Wells Fargo Dealer Services Loan (13 reviews)