PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Santander Consumer Usa and Wells Fargo Dealer Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Santander Consumer Usa
Wells Fargo Dealer Services

Santander Consumer Usa and Wells Fargo Dealer Services Overview

Total reviews 1293 453
Company responses 0 0
Issues resolved 1 3

Santander Consumer Usa and Wells Fargo Dealer Services Consumer Ratings

Rank
342 out of 1882 in Financial Services category
347 out of 1882 in Financial Services category
Customer service
250 in category
249 in category
Website
259 in category
270 in category
Product or Service Quality
245 in category
200 in category
Interest Rate
214 in category
115 in category

Santander Consumer Usa and Wells Fargo Dealer Services Rating Details

Customer service
1.3 (240 reviews)
1.3 (161 reviews)
Reviewer's quote

...But then I was told they didn't have a cell number for me and asked me to call customer service. Butsurprise!there's no 24-hour live representative. (WHY NOT????) So after all this time I still can't get my mobile app to work...

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Their customer service sounds great like they are actually trying to help but they aren't. they lie to your face when they say they did something. I called and requested a copy of my title be faxed to me never got it and was told it was faxed...

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Website
1.6 (223 reviews)
1.6 (136 reviews)
Reviewer's quote

...I don't even know if my payments are going through! I pull up pending payments after make a payment and there is nothing there! You would think with all this technology now, they would have a website that actually worked. ..

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So when I paid it off via bank wire transfer I was told I WOULD HAVE MY TITLE WITHIN 7 TO 10 DAYS AND IT STATES THIS AS WELL ON THEIR WEBSITE. I am still waiting after 23 days and even more lies as to my title. I just lost a sale on the truck and was forced to return a deposit thanks to Wells Fargo...

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Product or Service Quality
1.3 (215 reviews)
1.4 (134 reviews)
Reviewer's quote

Santander Consumer USA is not recognized or accredited by the BBB for poor quality service and taking advantage of customers. Santander Consumer USA is a scam. If you are looking for a Loan make sure the business is legit and accredited by the BBB..

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Try to connect dealer service for car payment . Could not be able to sign in . Wells fargo gave out wrong ID username back longtime ago and have nothing to do with user ID for dealer services...

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Interest Rate
1.2 (205 reviews)
1.7 (130 reviews)
Reviewer's quote

I am unable to catch up due to the HIGH INTEREST RATE LOW PRINCIPLE and now being charged $6. 00 per day until I am able to make a $2000 payment or $445. 00 every 2 weeks I am getting deeper and deeper in debt with this company and no one want to refinance due to the upside down LOAN..

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...yes they got me good with a high interest rate. I have called and spoke to a represtative to get my payment date moved. I explained that only get paid on the 1st...

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Santander Consumer Usa and Wells Fargo Dealer Services Pros and Cons

Pros
  • I have had very little interaction with santander
  • Anantander consumer no stars
  • There are no pros
  • Phone representatives
  • Was never happy but need the vehicle
  • Repo
Cons
  • Customer service
  • Rude managers
  • Being hung up on
  • Customer service
  • Incompetent staff
  • Poor management of account

Santander Consumer Usa and Wells Fargo Dealer Services Most Positive Reviews

Top rated reviews
5

I had no problem with them they never call about payment hope to get my title car will be paid of in two month

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5

Have had a great experience with Wells Fargo....purchased a suv through them about 2 years ago...Have always been very...

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5

Today pay shows $4846. 0 but when contacting Santander the amount has went up in days to $5064.23. I asked for them to...

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5

hi my name is the dwonn brown I was away on the road and really found out that my girl Marshay West late on her...

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Santander Consumer Usa and Wells Fargo Dealer Services Most Critical Reviews

Lowest rated reviews
1

I have been paying on a 2006 Nissan Altima for 6 1/2 years. I called in June of this year to tell Santander to change...

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1

I sold my vehicle five days ago. The buyer paid cash which I deposited in my Wells Fargo checking account. When I tried...

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1

I sent them a cashiers check and 6 months later they sent me a over due amount. When I called they went over my bills...

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1

I was making on time payments for 3 years. I do all my banking online and when 1 payment I made in March was returned...

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Santander Consumer Usa and Wells Fargo Dealer Services Latest Reviews

Recent published reviews
1

I have been paying on my loan for 7 years still owed 6800 on a 2010 Acadia during Covid came and took my car after I...

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1

Try to connect dealer service for car payment . Could not be able to sign in .Wells fargo gave out wrong ID username...

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No votes

I received a preapproved certificate to purchase a car from Jack Schmitt Chevrolet in Wood River, Ill. in April. this...

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1

I need to speak to a human being about my title that went through Wells Fargo DLS and can't get a human no options. It's...

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Santander Consumer Usa and Wells Fargo Dealer Services Products and Services

Most reviewed product and services
  • Santander Consumer Usa Loan (446 reviews)
  • Santander Consumer Usa Auto Loan (178 reviews)
  • Santander Consumer Usa Account (98 reviews)
  • Wells Fargo Dealer Services Auto Loan (76 reviews)
  • Wells Fargo Dealer Services Customer Care (60 reviews)
  • Wells Fargo Dealer Services Loan (13 reviews)