Santander Consumer Usa vs Wells Fargo Dealer Services: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Santander Consumer Usa and Wells Fargo Dealer Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Santander Consumer Usa

1.4

Wells Fargo Dealer Services

1.4

Santander Consumer Usa

Wells Fargo Dealer Services

Santander Consumer Usa and Wells Fargo Dealer Services Overview

Total reviews

1277

447

Company responses

Issues resolved

Santander Consumer Usa was first mentioned on PissedConsumer on Sep 10, 2008 and since then this brand received 1277 reviews. It is 830 reviews more than Wells Fargo Dealer Services received since Nov 4, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Wells Fargo Dealer Services customer support team than with Santander Consumer Usa customer service.

Santander Consumer Usa and Wells Fargo Dealer Services Consumer Ratings

Rank

297 out of 2601 in Financial Services category

301 out of 2601 in Financial Services category

Customer service

227 in category

230 in category

Website

236 in category

244 in category

Product or Service Quality

216 in category

184 in category

According to consumer ratings and reviews, Santander Consumer Usa ranks 4 points higher in the Financial Services category than Wells Fargo Dealer Services. People gave Santander Consumer Usa 1.3 stars for Customer service criterion in Financial Services category and it is 422 points higher than the worst rated brand in this category. At the same time, Wells Fargo Dealer Services was rated 1.3 stars for Customer service criterion in this category and it is 419 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Santander Consumer Usa has a higher rating than Wells Fargo Dealer Services. Regarding Product or Service Quality criterion, consumers gave Santander Consumer Usa 1.3 stars and it is 67% greater than other in category. Wells Fargo Dealer Services however was rated 1.4 stars and it is 72% greater than other in category.

Santander Consumer Usa and Wells Fargo Dealer Services Rating Details

Customer service

1.3 (233 reviews)

1.3 (156 reviews)

Reviewer's quote

...Their customer service has rude, crude and poorly trained personnel who keep you pon hold more than assist you..

John T

...*** service after. Can’t reinstate until “system updates”. Big bank doesn’t have ability to have a relationship..

PissedConsumer1664796

Website

1.6 (217 reviews)

1.5 (132 reviews)

Reviewer's quote

...I don't even know if my payments are going through! I pull up pending payments after make a payment and there is nothing there! You would think with all this technology now, they would have a website that actually worked. ..

PissedConsumer1107889

So when I paid it off via bank wire transfer I was told I WOULD HAVE MY TITLE WITHIN 7 TO 10 DAYS AND IT STATES THIS AS WELL ON THEIR WEBSITE. I am still waiting after 23 days and even more lies as to my title. I just lost a sale on the truck and was forced to return a deposit thanks to Wells Fargo...

Fred J

Product or Service Quality

1.3 (207 reviews)

1.4 (129 reviews)

Reviewer's quote

PAYMENTS ARE TO HIGH NEED LOWER PAYMENTS

LARRY W

...They have the poorest of customer service, simply telling me "its up to discretion what to do with the vehicle. " What are my options?! Exactly. I will be telling everyone to avoid banking with them...

Alison S