PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vizio and Samsung Electronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vizio
Samsung Electronics

Vizio and Samsung Electronics Overview

Total reviews
435
831
Company responses
0
0
Issues resolved
2
10

Samsung Electronics was first mentioned on PissedConsumer on Dec 1, 2007 and since then this brand received 831 reviews. It is 396 reviews more than Vizio received since Oct 9, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Samsung Electronics customer support team than with Vizio customer service.

Vizio and Samsung Electronics Consumer Ratings

Rank
329 out of 2624 in Appliances and Electronics category
279 out of 2624 in Appliances and Electronics category
Customer service
219 in category
257 in category
Product or Service Quality
285 in category
258 in category
Diversity of Products or Services
324 in category
172 in category

According to consumer ratings and reviews, Samsung Electronics ranks 50 points higher in the Appliances and Electronics category than Vizio. People gave Vizio 1.4 stars for Customer service criterion in Appliances and Electronics category and it is 437 points higher than the worst rated brand in this category. At the same time, Samsung Electronics was rated 1.3 stars for Customer service criterion in this category and it is 399 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Samsung Electronics has a higher rating than Vizio. Regarding Diversity of Products or Services criterion, consumers gave Vizio 1.8 stars and it is 51% greater than other in category. Samsung Electronics however was rated 2.4 stars and it is 74% greater than other in category.

Vizio and Samsung Electronics Rating Details

Customer service
1.4 (184 reviews)
1.3 (169 reviews)
Reviewer's quote

After spending 20 minutes turning off and unplugging TV and pressing input button on remote, the customer service rep (who’s foreign accent was extremely difficult to understand) advised that we needed to get another cable (not sure what or why), plug it into the TV and call them back. I was not...

PissedConsumer1709950

I am a technology fan, and for many years a big fan of #Samsung and over the last 7 months they have proven that their customer service values are so poor, that no matter the quality of any technology products that make may be, the nightmare of repair makes me never want to do business with them...

Jennifer E
Product or Service Quality
1.3 (169 reviews)
1.4 (174 reviews)
Reviewer's quote

...Unless Vizio provides a way for customers to communicate with the company to seek recompense or protect the customer from an inferior product I will not purchase Vizio ever again..

PissedConsumer1769564

...) If I call you to tell you that your product isn't working for me, it's the truth. I have better things to do with my time. (We just moved into a new home! I was plenty busy!) I ended up working with a gentleman from where we bought it from and it was picked up...

PissedConsumer1752788
Diversity of Products or Services
1.8 (154 reviews)
2.4 (123 reviews)
Reviewer's quote

For the last year, just like clockwork I have to do a system reset to get my 1k$ tv to work at all for streaming services. Support is no help, they just say reset it again, they have never actually fixed whatever the issue is. This is my 3rd Vizio tv and will be my last...

Walter D

They have $1560 pending in my online account, which is the washer and the dryer ( also I purchased add on services such as setup and 3 years care plan for both appliance). When i call Td Bank, they are telling me that '' Samsung needs to send us proper information about what is cancelled and what...

ALI Y

Vizio and Samsung Electronics Pros and Cons

Pros
  • Price
  • Tv while it worked
  • Picture quality
  • Overall product design and ease of use
  • Tv when it worked
  • Samsung
Cons
  • Customer service
  • Probelms shortly after warranty expires
  • Dont stand behind their product
  • Customer service
  • Poor quality poor customer service
  • Way they do business

Vizio and Samsung Electronics Most Positive Reviews

Top rated reviews
5

WARNING: Please reconsider purchasing a VIZIO anything. I have a vizio bluray player model BR133 that I purchased less t...

5

Newer buy a samsung product..they give a very poor service to the customers..
Sunil Kumaran
9825200071

Vizio and Samsung Electronics Most Critical Reviews

Lowest rated reviews
1

We bought a 60 inch Vizio and two months later it wouldn't turn on and needed to be completely replaced. A year later...

1

Samsung Smartcam wifi cam model SNH1011N JUNK! Bought from Costco. Package and inserts state 30 minute setup, but afte...

Vizio and Samsung Electronics Latest Reviews

Recent published reviews
1.7

Television stopped working after 1 year. Paid to have it professionally hung on wall. Absolutely no damage. It is in a r...

Read all 435 reviews
2

The short story is I was cleaning my $3000 18 month old 82-inch Samsung TV with the provided microfiber cloth which...

Read all 831 reviews

Vizio and Samsung Electronics Products and Services

Most reviewed product and services
  • Vizio Tv (217 reviews)
  • Vizio E550i-b2 Tv (7 reviews)
  • Vizio Remote (7 reviews)
  • Samsung Electronics Tv (258 reviews)
  • Samsung Electronics Refrigerator (99 reviews)
  • Samsung Electronics Repair (54 reviews)