PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vizio and Samsung Electronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vizio
Samsung Electronics

Vizio and Samsung Electronics Overview

Total reviews
426
820
Company responses
0
0
Issues resolved
2
9

Samsung Electronics was first mentioned on PissedConsumer on Dec 1, 2007 and since then this brand received 820 reviews. It is 394 reviews more than Vizio received since Oct 9, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Samsung Electronics customer support team than with Vizio customer service.

Vizio and Samsung Electronics Consumer Ratings

Rank
324 out of 2894 in Appliances and Electronics category
273 out of 2894 in Appliances and Electronics category
Customer service
208 in category
245 in category
Product or Service Quality
287 in category
252 in category
Diversity of Products or Services
317 in category
171 in category

According to consumer ratings and reviews, Samsung Electronics ranks 51 points higher in the Appliances and Electronics category than Vizio. People gave Vizio 1.4 stars for Customer service criterion in Appliances and Electronics category and it is 436 points higher than the worst rated brand in this category. At the same time, Samsung Electronics was rated 1.3 stars for Customer service criterion in this category and it is 399 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Samsung Electronics has a higher rating than Vizio. Regarding Diversity of Products or Services criterion, consumers gave Vizio 1.8 stars and it is 51% greater than other in category. Samsung Electronics however was rated 2.4 stars and it is 73% greater than other in category.

Vizio and Samsung Electronics Rating Details

Customer service
1.4 (176 reviews)
1.3 (162 reviews)
Reviewer's quote

...Customer support is atrocious and you can never understand what they are saying, countless hours on hold. Ill never purchase another vizio product again and do not recommend this brand at all..

Chris

...Samsung blames repair service- repair service blames Samsung. Have to wait an additional 2-3 business days again and again be rescheduled for service. My time off of work and inconvenience is of no concern for Samsung...

Anne d
Product or Service Quality
1.3 (163 reviews)
1.4 (167 reviews)
Reviewer's quote

not even a year old, the tv internal over heated above the power light on the TV n melted the outside case and the screen on the corner, and then the back light started to go n so did the picture all I had was sound only after 10 months! tried calling the Vizio customer support, to get the tv...

gofkurself

...Called customer service and come to find out the new hoses I paid for were never installed. New problem. Washer now seems to turn on like normal however, no water comes into the machine...

Anne d
Diversity of Products or Services
1.8 (148 reviews)
2.4 (117 reviews)
Reviewer's quote

Purchased a Vizio television in September 2015 and one other TV different brand name. With the recommendations of the Best Buy Sales person purchased the extended warranty for 4 years. You guessed it 2 months ago September 2019 warranty expired. November 28 2019 black screen no volume no picture....

Catherine H

I purchased a Samsung dishwasher in February and it failed in late August. I contacted the store where I purchased it and they referred me back to Samsung as it was still under their 1 year warranty. After several phone calls they told me there was no Samsung authorized repair person in my area so...

Judy D

Vizio and Samsung Electronics Pros and Cons

Pros
  • Price
  • Tv while it worked
  • Picture quality
  • Tv when it worked
  • Overall product design and ease of use
  • Features
Cons
  • Customer service
  • Probelms shortly after warranty expires
  • Dont stand behind their product
  • Customer service
  • Way they do business
  • Too many defects

Vizio and Samsung Electronics Most Positive Reviews

Top rated reviews
5

WARNING: Please reconsider purchasing a VIZIO anything. I have a vizio bluray player model BR133 that I purchased less t...

5

Newer buy a samsung product..they give a very poor service to the customers..
Sunil Kumaran
9825200071

Vizio and Samsung Electronics Most Critical Reviews

Lowest rated reviews
1

We bought a 60 inch Vizio and two months later it wouldn't turn on and needed to be completely replaced. A year later...

1

Samsung Smartcam wifi cam model SNH1011N JUNK! Bought from Costco. Package and inserts state 30 minute setup, but afte...

Vizio and Samsung Electronics Latest Reviews

Recent published reviews
1

Purchased a Vizio television in September 2015 and one other TV different brand name. With the recommendations of the...

Read all 426 reviews

The piece in the middle of the microwave that holds the turntable crumbled up in pieces as I was microwaving something....

Read all 820 reviews

Vizio and Samsung Electronics Products and Services

Most reviewed product and services
  • Vizio Tv (216 reviews)
  • Vizio E550i-b2 Tv (7 reviews)
  • Vizio Remote (7 reviews)
  • Samsung Electronics Tv (257 reviews)
  • Samsung Electronics Refrigerator (97 reviews)
  • Samsung Electronics Repair (54 reviews)