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Samsung Electronics

Appliances and Electronics
  • 5 ISSUES RESOLVED
  • 723 TOTAL REVIEWS
  • $600K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Tv when it worked 3
  • Features 2
  • Large load capacity 2
  • Overall product design and ease of use 2
  • Quality of tv 2

Customers don't like

  • Customer service12
  • Way they do business4
  • Appliance service life3
  • Poor quality3
  • Lack of warranty coverage3
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Vizio

Appliances and Electronics
  • 2 ISSUES RESOLVED
  • 324 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $824 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Price 7
  • Picture quality 4
  • Tv while it worked 4
  • Picture quality in the beginning 3
  • Internet connectivity 2

Customers don't like

  • Customer service6
  • Support4
  • Dont stand behind their product3
  • Poor quality3
  • Poor product and customer service3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Fort Lauderdale, Florida, United States #1324424

The picture quality of both Vizio and Samsung are the same....excellent.However the Samsung has a much better remote giving access to all the features of the TV.

However Vizio relies on an app on your smartphone plus internet service to access their features. Not too smart. If they do not change this, they will surely lose many potential customers.

Who wants to be dependent on the internet and your smart phone to control your tv.What's next, an app to run your dishwasher....give me a break.