PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Samsung Electronics and Vizio as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Samsung Electronics
Vizio

Samsung Electronics and Vizio Overview

Total reviews
829
434
Company responses
0
0
Issues resolved
9
2

Samsung Electronics was first mentioned on PissedConsumer on Dec 1, 2007 and since then this brand received 829 reviews. It is 395 reviews more than Vizio received since Oct 9, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Samsung Electronics customer support team than with Vizio customer service.

Samsung Electronics and Vizio Consumer Ratings

Rank
277 out of 2619 in Appliances and Electronics category
327 out of 2619 in Appliances and Electronics category
Product or Service Quality
260 in category
288 in category
Customer service
256 in category
217 in category
Price Affordability
283 in category
193 in category

According to consumer ratings and reviews, Samsung Electronics ranks 50 points higher in the Appliances and Electronics category than Vizio. People gave Samsung Electronics 1.4 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 313 points higher than the worst rated brand in this category. At the same time, Vizio was rated 1.3 stars for Product or Service Quality criterion in this category and it is 285 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Vizio has a higher rating than Samsung Electronics. Regarding Price Affordability criterion, consumers gave Samsung Electronics 2.2 stars and it is 51% greater than other in category. Vizio however was rated 2.7 stars and it is 66% greater than other in category.

Samsung Electronics and Vizio Rating Details

Product or Service Quality
1.4 (171 reviews)
1.3 (168 reviews)
Reviewer's quote

I am a technology fan, and for many years a big fan of #Samsung and over the last 7 months they have proven that their customer service values are so poor, that no matter the quality of any technology products that make may be, the nightmare of repair makes me never want to do business with them...

Jennifer E

For the last year, just like clockwork I have to do a system reset to get my 1k$ tv to work at all for streaming services. Support is no help, they just say reset it again, they have never actually fixed whatever the issue is. This is my 3rd Vizio tv and will be my last...

Walter D
Customer service
1.3 (166 reviews)
1.4 (183 reviews)
Reviewer's quote

...I will not be using Samsung again unless I absolutely have to, or their customer service DRASTICALLY improves. If you have had a great experience with them, I am truly happy for you. Unfortunately, this is what happened to me and I think others should know..

PissedConsumer1752788

After spending 20 minutes turning off and unplugging TV and pressing input button on remote, the customer service rep (who’s foreign accent was extremely difficult to understand) advised that we needed to get another cable (not sure what or why), plug it into the TV and call them back. I was not...

PissedConsumer1709950
Price Affordability
2.2 (144 reviews)
2.7 (139 reviews)
Reviewer's quote

The worst deal you could ever make…worst deal I’ve ever made! Samsung dropped the price 3 days after I purchased my phone to $599… a $400 difference-No Trade In! Well, I was sure that the company would price match the phone since I had 14 days to return the phone. Samsung flat out told me “No!” and...

Gonzales A

i with other people said wow what a nice picture n decent price . until pricey extended warranty runs out n nobody wants to help u as a c...

PissedConsumer1560873

Samsung Electronics and Vizio Pros and Cons

Pros
  • Overall product design and ease of use
  • Tv when it worked
  • Features
  • Price
  • Tv while it worked
  • Picture quality
Cons
  • Customer service
  • Poor quality poor customer service
  • Way they do business
  • Customer service
  • Probelms shortly after warranty expires
  • Dont stand behind their product

Samsung Electronics and Vizio Most Positive Reviews

Top rated reviews
5

Newer buy a samsung product..they give a very poor service to the customers..
Sunil Kumaran
9825200071

5

WARNING: Please reconsider purchasing a VIZIO anything. I have a vizio bluray player model BR133 that I purchased less t...

Samsung Electronics and Vizio Most Critical Reviews

Lowest rated reviews
1

Samsung Smartcam wifi cam model SNH1011N JUNK! Bought from Costco. Package and inserts state 30 minute setup, but afte...

1

We bought a 60 inch Vizio and two months later it wouldn't turn on and needed to be completely replaced. A year later...

Samsung Electronics and Vizio Latest Reviews

Recent published reviews
3

On the 28th of December 2019, I have placed an order from Samsung on their website https://www.samsung.com/us/ with...

Read all 829 reviews
1.1

For the last year, just like clockwork I have to do a system reset to get my 1k$ tv to work at all for streaming...

Read all 434 reviews

Samsung Electronics and Vizio Products and Services

Most reviewed product and services
  • Samsung Electronics Tv (258 reviews)
  • Samsung Electronics Refrigerator (99 reviews)
  • Samsung Electronics Repair (54 reviews)
  • Vizio Tv (217 reviews)
  • Vizio E550i-b2 Tv (7 reviews)
  • Vizio Remote (7 reviews)