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Samsung Electronics

Appliances and Electronics
  • 4 ISSUES RESOLVED
  • 713 TOTAL REVIEWS
  • $590K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
  • Tv when it worked 3
  • Design 2
  • Features 2
  • Quality of tv 2
  • To try out their android 1

Customers don't like

  • Customer service10
  • Way they do business4
  • Appliance service life3
  • Poor quality3
  • Lack of warranty coverage3
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Vizio

Appliances and Electronics
  • 2 ISSUES RESOLVED
  • 315 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $818 AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
  • Price 7
  • Picture quality 4
  • Tv while it worked 4
  • Picture quality in the beginning 3
  • Internet connectivity 2

Customers don't like

  • Customer service6
  • Support4
  • Dont stand behind their product3
  • Poor quality3
  • Poor product and customer service3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Robert Fedderwitz

The picture quality of both Vizio and Samsung are the same....excellent.However the Samsung has a much better remote giving access to all the features of the TV.

However Vizio relies on an app on your smartphone plus internet service to access their features. Not too smart. If they do not change this, they will surely lose many potential customers.

Who wants to be dependent on the internet and your smart phone to control your tv.What's next, an app to run your dishwasher....give me a break.