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Samsung Electronics

Appliances and Electronics
  • 7 ISSUES RESOLVED
  • 755 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Tv when it worked 3
  • Design 3
  • Quality of tv 2
  • Overall product design and ease of use 2
  • Large load capacity 2

Customers don't like

  • Customer service21
  • Way they do business4
  • Too many defects3
  • Quality3
  • Poor quality3
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Vizio

Appliances and Electronics
  • 2 ISSUES RESOLVED
  • 368 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $811 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Price 8
  • Tv while it worked 6
  • Picture quality 5
  • Picture quality in the beginning 3
  • Picture when it worked 2

Customers don't like

  • Customer service14
  • Dont stand behind their product5
  • Support4
  • Probelms shortly after warranty expires4
  • Poor quality4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Fort Lauderdale, Florida, United States #1324424

The picture quality of both Vizio and Samsung are the same....excellent. However the Samsung has a much better remote giving access to all the features of the TV.

However Vizio relies on an app on your smartphone plus internet service to access their features. Not too smart. If they do not change this, they will surely lose many potential customers.

Who wants to be dependent on the internet and your smart phone to control your tv. What's next, an app to run your dishwasher....give me a break.