PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sony and Samsung Electronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sony
Samsung Electronics

Sony and Samsung Electronics Overview

Total reviews
455
831
Company responses
0
0
Issues resolved
1
10

Samsung Electronics was first mentioned on PissedConsumer on Dec 1, 2007 and since then this brand received 831 reviews. It is 376 reviews more than Sony received since Nov 5, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Samsung Electronics customer support team than with Sony customer service.

Sony and Samsung Electronics Consumer Ratings

Rank
196 out of 2621 in Appliances and Electronics category
279 out of 2621 in Appliances and Electronics category
Customer service
227 in category
255 in category
Product or Service Quality
184 in category
257 in category
Website
206 in category
231 in category

According to consumer ratings and reviews, Sony ranks 83 points higher in the Appliances and Electronics category than Samsung Electronics. People gave Sony 1.3 stars for Customer service criterion in Appliances and Electronics category and it is 427 points higher than the worst rated brand in this category. At the same time, Samsung Electronics was rated 1.3 stars for Customer service criterion in this category and it is 399 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Sony has a higher rating than Samsung Electronics. Regarding Website criterion, consumers gave Sony 2.2 stars and it is 69% greater than other in category. Samsung Electronics however was rated 2.1 stars and it is 65% greater than other in category.

Sony and Samsung Electronics Rating Details

Customer service
1.3 (75 reviews)
1.3 (169 reviews)
Reviewer's quote

...Sony products are crap and their customer service is worse. Beware!..

PissedConsumer1614254

I am a technology fan, and for many years a big fan of #Samsung and over the last 7 months they have proven that their customer service values are so poor, that no matter the quality of any technology products that make may be, the nightmare of repair makes me never want to do business with them...

Jennifer E
Product or Service Quality
1.7 (67 reviews)
1.4 (174 reviews)
Reviewer's quote

...I never had any products in my cart to purchase. I didnt purchase this product by accident. I want to make clear I was not logged on to psn network during time of purchase...

Cher

...) If I call you to tell you that your product isn't working for me, it's the truth. I have better things to do with my time. (We just moved into a new home! I was plenty busy!) I ended up working with a gentleman from where we bought it from and it was picked up...

PissedConsumer1752788
Website
2.2 (66 reviews)
2.1 (145 reviews)
Reviewer's quote

According to the Competition and Consumer Protection Commission’s website www. consumerhelp. ie, goods purchased from a shop or retailer should be: • Of acceptable quality • As described • Fit for its purpose • Corresponding to sample Under consumer law , my contract is with the seller of the goods...

Brownie

On the 28th of December 2019, I have placed an order from Samsung on their website https://www. samsung. com/us/ with using Samsung Financing Program...

ALI Y

Sony and Samsung Electronics Pros and Cons

Pros
  • I would never suggest sony to anyone
  • Tv for the brief time it worked
  • Ps4
  • Overall product design and ease of use
  • Tv when it worked
  • Samsung
Cons
  • Customer service
  • Customer care
  • Product or customer service
  • Customer service
  • Poor quality poor customer service
  • Way they do business

Sony and Samsung Electronics Most Positive Reviews

Top rated reviews
5

31 de julio de2015Ciudad de la HabanaCuba.

Sr. Kazuo HiraiC.E.O. SONY Corp.
Estimado señor:
Tengo 64 años de edad y más...

5

Newer buy a samsung product..they give a very poor service to the customers..
Sunil Kumaran
9825200071

Sony and Samsung Electronics Most Critical Reviews

Lowest rated reviews
1

As a loyal Sony customer, I will never buy another Sony product. Our 2yr old 50" $1000 TV failed to turn on. I got nothi...

1

Samsung Smartcam wifi cam model SNH1011N JUNK! Bought from Costco. Package and inserts state 30 minute setup, but afte...

Sony and Samsung Electronics Latest Reviews

Recent published reviews

I forgot my password I need help

Read all 455 reviews
2

The short story is I was cleaning my $3000 18 month old 82-inch Samsung TV with the provided microfiber cloth which...

Read all 831 reviews

Sony and Samsung Electronics Products and Services

Most reviewed product and services
  • Sony Tv (96 reviews)
  • Sony Repair (64 reviews)
  • Sony Customer Care (19 reviews)
  • Samsung Electronics Tv (258 reviews)
  • Samsung Electronics Refrigerator (99 reviews)
  • Samsung Electronics Repair (54 reviews)