PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sony and Samsung Electronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sony
Samsung Electronics

Sony and Samsung Electronics Overview

Total reviews 574 873
Company responses 0 0
Issues resolved 1 10

Sony and Samsung Electronics Consumer Ratings

Rank
283 out of 1835 in Appliances and Electronics category
389 out of 1835 in Appliances and Electronics category
Customer service
178 in category
No votes
Product or Service Quality
182 in category
No votes
Website
205 in category
No votes
Warranty
183 in category
No votes

Sony and Samsung Electronics Rating Details

Customer service
1.5 (104 reviews)
No votes
Reviewer's quote

...This was not the type of customer service I expected from Sony but since my other but I had no previous experience with their customer service. My opinion is that there are too many VERY GOOD alternatives than to buy from a company with this attitude toward their customers..

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...I called Samsung customer service. My call was answered in the Philippines. I asked to be transferred to the US...

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Product or Service Quality
1.8 (88 reviews)
No votes
Reviewer's quote

I've purchased many Sony products through the years including TVs, Home Theater Systems, Digital Cameras, and VHS/Disc players. I've always regarded Sony products as a good value backed by a reputable corporation. The first time I ever contacted Sony Customer Relations to file a warranty claim, I...

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I called over 4 weeks ago to date and til 9/18 had still had no service. I opened my ticket with Samsung who assigned this third party to come fix my ice machine. They called to give me the date 9/2 so i took the day off because no time can be given until the day of...

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Website
2.2 (88 reviews)
No votes
Reviewer's quote

According to the Competition and Consumer Protection Commission’s website www. consumerhelp. ie, goods purchased from a shop or retailer should be: • Of acceptable quality • As described • Fit for its purpose • Corresponding to sample Under consumer law , my contract is with the seller of the goods...

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On the 28th of December 2019, I have placed an order from Samsung on their website https://www. samsung. com/us/ with using Samsung Financing Program...

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Warranty
1.7 (82 reviews)
No votes
Reviewer's quote

...The system has a 1 year manufacturing warranty and I cant get ahold of NO ONE to have a replacement sent!..

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...00 to fixed which the warranty expires on October...

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Sony and Samsung Electronics Pros and Cons

Pros
  • I would never suggest sony to anyone
  • Great when it worked
  • Ps4
  • Overall product design and ease of use
  • Design
  • Tv when it worked
Cons
  • Customer service
  • Customer care
  • Sony total disregard for customer satisfaction
  • Customer service
  • Poor quality poor customer service
  • Poor quality

Sony and Samsung Electronics Most Positive Reviews

Top rated reviews
5

31 de julio de2015Ciudad de la HabanaCuba.

Sr. Kazuo HiraiC.E.O. SONY Corp.
Estimado señor:
Tengo 64 años de edad y más...

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5

Newer buy a samsung product..they give a very poor service to the customers..
Sunil Kumaran
982520****

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5

Sony has stolen eight months of my Kaspersky subscription. I purchased my note-book from Sonny that I customized and pr...

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5

It's been a year I took a risk to buy a phone from the Samsung. I am saying soo because I have heard that it hangs a...

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Sony and Samsung Electronics Most Critical Reviews

Lowest rated reviews
1

As a loyal Sony customer, I will never buy another Sony product. Our 2yr old 50" $1000 TV failed to turn on. I got nothi...

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1

Samsung Smartcam wifi cam model SNH1011N JUNK! Bought from Costco. Package and inserts state 30 minute setup, but afte...

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1

I sent my $600 Sony Xperia Z2 in for repairs because the microphone did not work. Its a known problem and is covered un...

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1

Bearing failed after 3.5 years. Had it repaired, a complete rebuild. The failure happened again after six months. Just...

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Sony and Samsung Electronics Latest Reviews

Recent published reviews
No votes

I have new internet with Xfinity Comcast
My TV is Sony Bravia 4242v4100

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1.8

Order US5043**** was ordered and charged to my Paypal account without applying the credit that was promised when I...

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No votes

The clock and alarm dont work

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1.2

We have been buying Samsung products for many years. 60 inch flat screen TVs, many note cell phones, from the note 2 up....

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Sony and Samsung Electronics Products and Services

Most reviewed product and services
  • Sony Tv (104 reviews)
  • Sony Repair (64 reviews)
  • Sony Playstation 4 Video Game Console (36 reviews)
  • Samsung Electronics Tv (270 reviews)
  • Samsung Electronics Refrigerator (101 reviews)
  • Samsung Electronics Repair (54 reviews)