PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Samsung Electronics and Sony as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Samsung Electronics
Sony

Samsung Electronics and Sony Overview

Total reviews
820
443
Company responses
0
0
Issues resolved
9
1

Samsung Electronics was first mentioned on PissedConsumer on Dec 1, 2007 and since then this brand received 820 reviews. It is 377 reviews more than Sony received since Nov 5, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Samsung Electronics customer support team than with Sony customer service.

Samsung Electronics and Sony Consumer Ratings

Rank
274 out of 2894 in Appliances and Electronics category
187 out of 2894 in Appliances and Electronics category
Product or Service Quality
254 in category
181 in category
Customer service
246 in category
219 in category
Price Affordability
290 in category
253 in category

According to consumer ratings and reviews, Sony ranks 87 points higher in the Appliances and Electronics category than Samsung Electronics. People gave Samsung Electronics 1.4 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 316 points higher than the worst rated brand in this category. At the same time, Sony was rated 1.7 stars for Product or Service Quality criterion in this category and it is 389 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Sony has a higher rating than Samsung Electronics. Regarding Price Affordability criterion, consumers gave Samsung Electronics 2.2 stars and it is 51% worse than other in category. Sony however was rated 2.3 stars and it is 56% greater than other in category.

Samsung Electronics and Sony Rating Details

Product or Service Quality
1.4 (167 reviews)
1.7 (67 reviews)
Reviewer's quote

...Called customer service and come to find out the new hoses I paid for were never installed. New problem. Washer now seems to turn on like normal however, no water comes into the machine...

Anne d

buy a sound bar 6 months ago, subwoofer just stop working (does not even light up) ask the repair service, after a month of waiting I get the subwoofer after having an email that this one had been repaired. To realize that it came back to me completely destroyed. start with the support of the...

Roxane T
Customer service
1.3 (162 reviews)
1.4 (74 reviews)
Reviewer's quote

...Samsung blames repair service- repair service blames Samsung. Have to wait an additional 2-3 business days again and again be rescheduled for service. My time off of work and inconvenience is of no concern for Samsung...

Anne d

...blue tooth speaker GTK-XB90 one of my woofers has stopped working I need help I love this speaker and don't know what to do please help Sincerely a loyal customer Carlos...

CARLOS G
Price Affordability
2.2 (140 reviews)
2.3 (61 reviews)
Reviewer's quote

I own a Samsung model no 422 washer. It's 6 years old and cost $600.00. About 4 months ago when I went to put the clothes in the dryer the PF code was flashing , I looked the code up and the PF code itmeans the load isout of balance, i pause the machine redistributed the clothes as i did when...

PissedConsumer1636567

I thought the issues were resolved, certainly SONY wouldn't have put out a pair of headphones at this price range without quality control, one mistake everyone makes and it happens but to my complete surprise the new pair had exactly the same problem, over 4 different computers. 2 laptops and 2...

PissedConsumer998549

Samsung Electronics and Sony Pros and Cons

Pros
  • Tv when it worked
  • Overall product design and ease of use
  • Features
  • I would never suggest sony to anyone
  • Tv for the brief time it worked
  • Design
Cons
  • Customer service
  • Way they do business
  • Too many defects
  • Customer service
  • Customer care
  • Product or customer service

Samsung Electronics and Sony Most Positive Reviews

Top rated reviews
5

Newer buy a samsung product..they give a very poor service to the customers..
Sunil Kumaran
9825200071

5

31 de julio de2015Ciudad de la HabanaCuba.

Sr. Kazuo HiraiC.E.O. SONY Corp.
Estimado señor:
Tengo 64 años de edad y más...

Samsung Electronics and Sony Most Critical Reviews

Lowest rated reviews
1

Samsung Smartcam wifi cam model SNH1011N JUNK! Bought from Costco. Package and inserts state 30 minute setup, but afte...

1

As a loyal Sony customer, I will never buy another Sony product. Our 2yr old 50" $1000 TV failed to turn on. I got nothi...

Samsung Electronics and Sony Latest Reviews

Recent published reviews

The piece in the middle of the microwave that holds the turntable crumbled up in pieces as I was microwaving something....

Read all 820 reviews
5

All resolved..had difficulty pairing new headphones and tv...tech resolved all..thanks!!

Read all 443 reviews

Samsung Electronics and Sony Products and Services

Most reviewed product and services
  • Samsung Electronics Tv (256 reviews)
  • Samsung Electronics Refrigerator (97 reviews)
  • Samsung Electronics Repair (54 reviews)
  • Sony Tv (94 reviews)
  • Sony Repair (64 reviews)
  • Sony Playstation 4 Video Game Console (20 reviews)