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Samsonite
TravelPro

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Samsonite

Samsonite

1.6
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 149 TOTAL REVIEWS
Rank
7 out of 121
in Luggage category
Rating Details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    54
  • SUCCESSFUL
    52%
  • AVG CALL DURATION
    03:34
  • ISSUES RESOLVED
    6%
Top Products and Services
1.7
49 reviews
1.2
11 reviews
2.3
9 reviews
TravelPro

TravelPro

1.7
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 12 TOTAL REVIEWS
Rank
6 out of 121
in Luggage category
Rating Details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    8
  • SUCCESSFUL
    63%
  • AVG CALL DURATION
    01:56
  • ISSUES RESOLVED
    17%
Top Products and Services
1
1 reviews
No votes
1 reviews
Bag
No votes
1 reviews

How would you compare Samsonite vs TravelPro?

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Anonymous
#1492289

I recently returned from a one month trip to England. I had packed a TravelPro suitcase which I purchased one month ago, and a Samsonite suitcase which I have had for about 5 years.While pulling both suitcases from a train station to my hotel, the wheels on the TravelPro started to disintegrate.

I was forced to hire a taxi since it was impossible to transport the TravelPro any further.The Samsonite wheels showed no signs of excessive wear even though that suitcase had been used for the last years.After returning to the US, I contacted TravelPro and was told that if I transported their defective suitcase to a repair center that the wheels would be replaced.

When I asked for a refund on the purchase price of the suitcase, they told me they would not do that.Based on this experience I will never purchase a TravelPro product again. Conversely, Samsonite gets high grades from me for durability and quality.

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