PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Samsonite and TravelPro as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Samsonite
TravelPro

Samsonite and TravelPro Overview

Total reviews 167 16
Company responses 0 0
Issues resolved 1 0

Samsonite and TravelPro Consumer Ratings

Rank
8 out of 120 in Luggage category
7 out of 120 in Luggage category
Customer service
3 in category
5 in category
Warranty
2 in category
4 in category
Product or Service Quality
2 in category
3 in category
Exchange, Refund and Cancellation Policy
3 in category
5 in category

Samsonite and TravelPro Rating Details

Customer service
1.4 (68 reviews)
1.3 (4 reviews)
Reviewer's quote

zero customer service, laughable back end support 3rd party problem solving is obvious and speaks to a fragile business business model..

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...Very poor quality, refund policy and customer service..

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Warranty
1.6 (62 reviews)
1 (1 review)
Reviewer's quote

...Cause quality is terrible and warranty is an absolutely ***..

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No items

Product or Service Quality
1.8 (58 reviews)
1.5 (4 reviews)
Reviewer's quote

...Try another company that has better customer service and cares about their own brand. UGH!..

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...Sucks-go to Costco and get something where the seller stands behind their products. I consider ALL Travelpro products very poor quality. This is a rear wheel and the other rear wheel is also starting to do the same thing...

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Exchange, Refund and Cancellation Policy
1.2 (54 reviews)
1 (3 reviews)
Reviewer's quote

I bought 1duffel bag from your Hyderabad airport store but I am not getting useful for my business tour so I want to exchange it with executive suite case, where can I change it in Visakhapatnam, I live in this city, please help me ..

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The rubber came off a wheel. Ive called and emailed via their website beginning mid December. No reply.Im very disappointed.

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Samsonite and TravelPro Pros and Cons

Pros
  • Purchases in the past
  • I will never buy again
  • Initial quality
No votes
Cons
  • Customer service
  • Poor quality
  • No response to e-mail
  • Refund policy
  • I did not like
  • Customer service

Samsonite and TravelPro Most Positive Reviews

Top rated reviews
5

I am trying to find out how to reset a combination luggage lock that airport security relocked without having the lock...

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No votes
5

the wrong email was taking wrong email now I’m receiving email Thank you

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No votes

Samsonite and TravelPro Most Critical Reviews

Lowest rated reviews
1

I bought Samsonite's top of the range Inova suitcase. Only the second time I used it, the piping got damaged which I...

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1

Purchased a TravelPro ProGrip suitcase on 4/4/2018 from TJ Maxx for a trip to Europe.
On 5/28/2018 while pulling the suit...

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1

I bought a Samsonite Spark Luggage Black Jet-Age III Upright 55 CM Expandable in a Samsonite Factory Outlet - got a 3 y...

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1.6

The rubber came off a wheel. Ive called and emailed via their website beginning mid December. No reply.
Im very disappoin...

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Samsonite and TravelPro Latest Reviews

Recent published reviews
No votes

I had given a trolley bag for repairs under warranty period in Udaipur (Rajasthan), India to an authorized outlet....

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No votes

Want to reveal the true inventor of the traveling suitcase as Francis W Davies called it in 1951 the Porterless suitcase

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1

I purchased the luggage three weeks ago and the wheels are already worn. Very hard to pull.

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No votes

Luggage is locked and I cannot find anything on the luggage or tag on how to unlock it.

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Samsonite and TravelPro Products and Services

Most reviewed product and services
  • Samsonite Suitcase (53 reviews)
  • Samsonite Customer Care (12 reviews)
  • Samsonite Warranty (11 reviews)
  • Travelpro Suitcase (4 reviews)