PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Samsonite and TravelPro as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Samsonite
TravelPro

Samsonite and TravelPro Overview

Total reviews
155
13
Company responses
0
0
Issues resolved
1
0

Samsonite was first mentioned on PissedConsumer on Jul 29, 2011 and since then this brand received 155 reviews. It is 142 reviews more than TravelPro received since Mar 9, 2011.

Samsonite and TravelPro Consumer Ratings

Rank
9 out of 123 in Luggage category
6 out of 123 in Luggage category
Customer service
4 in category
5 in category
Warranty
2 in category
4 in category
Product or Service Quality
0 in category
2 in category

According to consumer ratings and reviews, TravelPro ranks 3 points higher in the Luggage category than Samsonite. People gave Samsonite 1.4 stars for Customer service criterion in Luggage category and it is 7 points higher than the worst rated brand in this category. At the same time, TravelPro was rated 1.3 stars for Customer service criterion in this category and it is 6 points higher than the worst rated brand in this category. If we look at Warranty criterion, than we see that Samsonite has a higher rating than TravelPro. Regarding Product or Service Quality criterion, consumers gave Samsonite 1.7 stars and it is 100% greater than other in category. TravelPro however was rated 1.7 stars and it is 82% greater than other in category.

Samsonite and TravelPro Rating Details

Customer service
1.4 (63 reviews)
1.3 (3 reviews)
Reviewer's quote

...Try another company that has better customer service and cares about their own brand. UGH!..

Aziz

...Very poor quality, refund policy and customer service..

Julian P
Warranty
1.5 (60 reviews)
1 (1 review)
Reviewer's quote

...Cause quality is terrible and warranty is an absolutely ***..

Ekaterina G

No items

Product or Service Quality
1.7 (55 reviews)
1.7 (3 reviews)
Reviewer's quote

I haven't buy more bags after I got yours, I honestly expected the worst when I bought them for good deal at a store but I have to say I still am pretty impressed. I'm the one who travels often so I guarantee you this is one of my best investments so far

Kalisha

...Called TravelPro customer service to order repair part. 4/3/15: ordered replacement part (Beth), quoted (and charged) $11. 00 shipping...

Claudy

Samsonite and TravelPro Pros and Cons

Pros
  • Purchases in the past
  • Initial quality
  • I will never buy again
No votes
Cons
  • Customer service
  • Poor quality
  • No response to e-mail
  • Refund policy
  • I did not like
  • Customer service

Samsonite and TravelPro Most Positive Reviews

Top rated reviews
5

I am trying to find out how to reset a combination luggage lock that airport security relocked without having the lock...

No votes

Samsonite and TravelPro Most Critical Reviews

Lowest rated reviews
1

I bought Samsonite's top of the range Inova suitcase. Only the second time I used it, the piping got damaged which I...

1

Purchased a TravelPro ProGrip suitcase on 4/4/2018 from TJ Maxx for a trip to Europe.
On 5/28/2018 while pulling the suit...

Samsonite and TravelPro Latest Reviews

Recent published reviews
1

No one answers the phone

Read all 155 reviews

Less than one year old carry on.... seam is coming apart

Read all 13 reviews

Samsonite and TravelPro Products and Services

Most reviewed product and services
  • Samsonite Suitcase (51 reviews)
  • Samsonite Warranty (11 reviews)
  • Samsonite Customer Care (9 reviews)
  • Travelpro Suitcase (1 review)