PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SamsBeauty and Wigsbuy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


SamsBeauty and Wigsbuy Overview

Total reviews
Company responses
Issues resolved

Wigsbuy was first mentioned on PissedConsumer on Nov 19, 2012 and since then this brand received 685 reviews. It is 662 reviews more than SamsBeauty received since Mar 25, 2016.

SamsBeauty and Wigsbuy Consumer Ratings

44 out of 368 in Beauty Supplies and Equipment category
56 out of 368 in Beauty Supplies and Equipment category
Customer service
46 in category
39 in category
Product or Service Quality
47 in category
53 in category
Exchange, Refund and Cancellation Policy
36 in category
34 in category

According to consumer ratings and reviews, SamsBeauty ranks 12 points higher in the Beauty Supplies and Equipment category than Wigsbuy. People gave SamsBeauty 1.2 stars for Customer service criterion in Beauty Supplies and Equipment category and it is 64 points higher than the worst rated brand in this category. At the same time, Wigsbuy was rated 1.4 stars for Customer service criterion in this category and it is 71 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that SamsBeauty has a higher rating than Wigsbuy. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave SamsBeauty 1.1 stars and it is 67% greater than other in category. Wigsbuy however was rated 1.2 stars and it is 69% greater than other in category.

SamsBeauty and Wigsbuy Rating Details

Customer service
1.2 (13 reviews)
1.4 (290 reviews)
Reviewer's quote

...Have a question about our refund policy? Visit our Customer Service section for more information. If you have any questions or concerns please don’t hesitate to contact us: Monday through Saturday 9am-6pm CST Phone: (888)920-SAMS or (847)966-SAMS Email: sales@samsbeauty. com Sincerely, samsbeauty...

Angela T

I have been trying to contact customer service about returning and order but cannot get through. Customer service indicates 7 days to contact them. I have been trying unsuccessfully for 5 days...

Ellen B
Product or Service Quality
1.6 (12 reviews)
1.3 (270 reviews)
Reviewer's quote

First of all they took forever sending a product then it was nothing like the ad showed from their own website and refused to take back unless I paid for shipping and be deducted 30% of cost to return it. I explained that would cost almost as much as the product itself. The service representative...


Ordered a wig. Cancelled the order well within the allotted time. I received an email that asked me "do you wish to cancel your order'? And I said "yes". They DID not refund my money and I have NO wig. Not even a ratty one. Their web site looks amazingly professional. Fake positive reviews, etc....

Flora C
Exchange, Refund and Cancellation Policy
1.1 (12 reviews)
1.2 (234 reviews)
Reviewer's quote

...I tried to reach out to customer service and they said I couldn't exchange it and if I returned it I would have to pay a fee and couldn't get all my money back. When I tried to explain, I was ignored. I'll never shop here again!..


...The company doesn't have a refund policy, just exchange that's a ripoff..

Maria P

SamsBeauty and Wigsbuy Pros and Cons

No votes
  • Horrble
  • Frustrante
  • Wig they showed
  • Customer service
  • There return
  • Refund return policy is awful
  • Terrible customer service
  • Customer service is poor
  • Color was hideous unlike picture

SamsBeauty and Wigsbuy Most Positive Reviews

Top rated reviews

Brought a wig and braclet $34 with shipping and tax...when I opened the wig 3wks later...it wasnt what I had ordered not...


Top Quality Anti Electrostatic Comb
No more unkempt hair for me, as these anti electrostatic combs are ideal for detangl...

SamsBeauty and Wigsbuy Most Critical Reviews

Lowest rated reviews

I purchase two wigs from Samsbeauty.com and took them out of the package to inspect. One wig all the curls were too...


I am a breast cancer patient. I ordered a wig from Wigsbuy because the reviews were "good", and the wig "looked" cute....

SamsBeauty and Wigsbuy Latest Reviews

Recent published reviews

I have placed an order on Wednesday morning and have yet to receive any information about when it will finally be...

Read all 23 reviews

Have not received my order of clip in extensions

Read all 685 reviews

SamsBeauty and Wigsbuy Products and Services

Most reviewed product and services
  • Samsbeauty Customer Care (4 reviews)
  • Samsbeauty Hair Care (2 reviews)
  • Samsbeauty Shipping Service (1 review)
  • Wigsbuy Wig (345 reviews)
  • Wigsbuy Shipping Service (78 reviews)
  • Wigsbuy Human Hair Wig (41 reviews)