PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SamsBeauty and Wigsbuy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SamsBeauty
Wigsbuy

SamsBeauty and Wigsbuy Overview

Total reviews 50 798
Company responses 0 0
Issues resolved 0 23

SamsBeauty and Wigsbuy Consumer Ratings

Rank
52 out of 311 in Beauty Supplies and Equipment category
66 out of 311 in Beauty Supplies and Equipment category
Product or Service Quality
52 in category
63 in category
Customer service
45 in category
44 in category
Price Affordability
54 in category
78 in category
Exchange, Refund and Cancellation Policy
42 in category
43 in category

SamsBeauty and Wigsbuy Rating Details

Product or Service Quality
1.6 (24 reviews)
1.3 (300 reviews)
Reviewer's quote

I’m from out of town and was going for a pleasant experience as well as deals, but your organization has truly abysmal customer service. The employees followed me and my 1 YEAR OKD around for all of 45 minutes in groups of UP TO 4!? Is that how you train your employees to treat paying customers....

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...I tried looking up a customer service number and you do not have one for the United States. I think this is a very poor way to do business. I paid for the wig, and ordered it but have no way to contact you to let you know I have not received it...

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Customer service
1.4 (24 reviews)
1.4 (329 reviews)
Reviewer's quote

:wtf:I was trying to purchase a silk bonnet and my card declined because of suspicious activity on the website then I got an email saying the purchase went thru and I tried to call and it said the store was closed there was no customer service number I would order anything from this company..

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...I contacted customer service and never heard back from them. Why are they not charged with fraud ?..

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Price Affordability
2.7 (23 reviews)
2 (280 reviews)
Reviewer's quote

...I spent the price of what a wig would cost and called customer service being that I'm a loyal customer. I got no response other than you can return it and pay for shipping and we'll refund the money. I was just about to place another order but am really having second thoughts..

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They falsely advertise real human hair as a wig to buy, and then for the bargain price of hundreds of dollars, they ship you a nasty, cheap synthetic wig that is absolutely nothing like the product you ordered. And then the fun really begins when they refuse you a return and refund. They are still...

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Exchange, Refund and Cancellation Policy
1.1 (21 reviews)
1.1 (263 reviews)
Reviewer's quote

...I requested the refund within the allotted time. So if yall tell me its to late because yall took to long to respond its gonna be a problem..

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...I can't canccel it now as their cancellation policy only gives you a very short window to cancel and if you don't do it within 24 hours they don't return but a reduced amount of what they charged at the time of the order..

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SamsBeauty and Wigsbuy Pros and Cons

Pros
  • Great wigs
  • No pros
  • Deals are amazing
  • Horrble
  • Frustrante
  • Wig they showed
Cons
  • No reply to complaints and issues
  • Customer service
  • There return
  • Terrible customer service
  • Customer service is poor
  • Color was hideous unlike picture

SamsBeauty and Wigsbuy Most Positive Reviews

Top rated reviews
5

Have not recive my order

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5

Top Quality Anti Electrostatic Comb
No more unkempt hair for me, as these anti electrostatic combs are ideal for detangl...

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4.2

Bank of America doesnt take 10 days to process somebodys money so something is not right hereAt Groupon to tell you...

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5

I emailed the website several questions and they got back to me within 24 hours with easy to understand and nice...

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SamsBeauty and Wigsbuy Most Critical Reviews

Lowest rated reviews
1

I purchase two wigs from Samsbeauty.com and took them out of the package to inspect. One wig all the curls were too...

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1

I am a breast cancer patient. I ordered a wig from Wigsbuy because the reviews were "good", and the wig "looked" cute....

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1

I ordered hair from Sam's Beauty and the picture showed ombre hair. When I received the hair it was not ombre. I tried...

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1

I ordered a wig from this co. and I have tried to reach them to get a conformation
number to return it. It has been 2 we...

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SamsBeauty and Wigsbuy Latest Reviews

Recent published reviews
1

They take entirely too long to refund your money back and they dont provide paid return labels. Definitely will not...

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No votes

I dont know who this company is and would NEVER order a wig online!!!!!!!!!!

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1

WtfI was trying to purchase a silk bonnet and my card declined because of suspicious activity on the website then I...

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No votes

There has been no action if sending this wig to me that was purchased on Monday. It is Friday, I want my money returned....

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SamsBeauty and Wigsbuy Products and Services

Most reviewed product and services
  • Samsbeauty Shipping Service (6 reviews)
  • Samsbeauty Customer Care (6 reviews)
  • Samsbeauty Hair Care (3 reviews)
  • Wigsbuy Wig (366 reviews)
  • Wigsbuy Shipping Service (104 reviews)
  • Wigsbuy Human Hair Wig (50 reviews)