PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sally Beauty Supply and Ulta as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sally Beauty Supply
Ulta

Sally Beauty Supply and Ulta Overview

Total reviews 261 890
Company responses 0 0
Issues resolved 0 6

Sally Beauty Supply and Ulta Consumer Ratings

Rank
129 out of 920 in Cosmetics and Personal Care category
175 out of 920 in Cosmetics and Personal Care category
Customer service
125 in category
157 in category
Product or Service Quality
117 in category
141 in category
Website
128 in category
115 in category
Value for money
92 in category
153 in category

Sally Beauty Supply and Ulta Rating Details

Customer service
1.6 (113 reviews)
1.4 (342 reviews)
Reviewer's quote

...I then called the customer service for Sally's and the representative stated she would send me the manufacturer's information to file a complaint. The email is linked to Sally's as they are the manufacturer of this poorly made product. DO NOT BUY ANYTHING FROM SALLY'S...

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...Today 9/11 I reached out to customer service to be told that a new order could be sent. Excuse me a new order why had Ulta not ship when notification was sent. The CSR told me that they were not informed until 9/8...

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Product or Service Quality
2.1 (99 reviews)
1.9 (244 reviews)
Reviewer's quote

...Silver haired girl very helpful but was trying to fill product, and help everyone in the store while others ignored helping. Young girls were also on their phones. Feel sorry for the only woman trying to help everyone...

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...However he was half an hour more with me and so the 2 star is just for his service and nothing else for the treatment. He said your hair will be just good to go till 9 months and its not even three days My hair is bad. I had treatment on staurday...

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Website
2.2 (98 reviews)
2.3 (278 reviews)
Reviewer's quote

Ordered items a month ago, and received only a few of them within that 10 day window they talk about on their website. I've filled out the online forms, I've called (only to be dropped in the queue), and still no response. How do you run a business when the phones don't work? How can you call it...

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Purchasing make-up online from the ULTA website is not an option, as their app continually crashes when ordering, and their website never actually processes orders (I've tried to place orders in the past and the site either crashes, freezes or does not work). I accumulated these point over a course...

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Value for money
2.4 (97 reviews)
1.9 (220 reviews)
Reviewer's quote

...After the clerk rang me up and said I had to purchase a bag, I should have left everything there and ask for my money back. That's O. K...

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I have a USPS receipt for a returned item and Ulta has not refunded my money. Its been 30 days. I have called several times and have asked to speak to a supervisor..

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Sally Beauty Supply and Ulta Pros and Cons

Pros
  • Products
  • Variety in products
  • Variety
  • Points program
  • In-store shopping
  • Rewards card
Cons
  • Customer service
  • Zero contact or customer service available
  • Unreachable by phone
  • Customer service
  • Ordering online
  • Rude customer service

Sally Beauty Supply and Ulta Most Positive Reviews

Top rated reviews
5

Wow creo que los customer no saben lo que dicen no se porque dices que las personas de sally son rudas y de mal...

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5

What has pushed me to write this is an incident that happened maybe 3 weeks ago.
A customer came in and wandered...

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5

I don't know why I'm seeing all of these horrible reviews on Sally beauty supply. I've never had an issue with the...

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5

The in store customer service could be a little better...so i said forget it and started to shop online...their...

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Sally Beauty Supply and Ulta Most Critical Reviews

Lowest rated reviews
1

Pricing was missing and there was a label for half of what I paid for I bought two. Talked to manager and she was very...

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1

my granddaughter worked for you and was very mistreated while working for you. she was bullied and all the girls would...

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1

Went to kettering store yesterday to exchange hair trimmers that I just bought in February2015 but they would not do...

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1

Bought over $500. of hair/beauty products @ Fashion Island store (Orange County, CA.), the sales girl was very rude and...

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Sally Beauty Supply and Ulta Latest Reviews

Recent published reviews
1

I went to do a return, and they told me I could not return it for the cash because they had to return it to the card...

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No votes

I went to the counter to pay out and the lady said pull up your mask, I pulled it over my mouth, she said , pull it...

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No votes

Office closed. Only a robot available for issue with order & kept saying didnt understand

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1

I called because I am ordering around $89.00 worth of item, all I want to get my coupon of 15 off 50 process but the...

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Sally Beauty Supply and Ulta Products and Services

Most reviewed product and services
  • Sally Beauty Supply Customer Care (50 reviews)
  • Sally Beauty Supply Manager (25 reviews)
  • Sally Beauty Supply Shipping Service (12 reviews)
  • Ulta Customer Care (98 reviews)
  • Ulta Manager (54 reviews)
  • Ulta Makeup (37 reviews)