PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sally Beauty Supply and Ulta as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sally Beauty Supply
Ulta

Sally Beauty Supply and Ulta Overview

Total reviews
158
796
Company responses
0
0
Issues resolved
0
4

Ulta was first mentioned on PissedConsumer on May 23, 2008 and since then this brand received 796 reviews. It is 638 reviews more than Sally Beauty Supply received since May 2, 2008.

Sally Beauty Supply and Ulta Consumer Ratings

Rank
97 out of 1215 in Cosmetics and Personal Care category
139 out of 1215 in Cosmetics and Personal Care category
Customer service
97 in category
139 in category
Staff
88 in category
131 in category
Website
91 in category
88 in category

According to consumer ratings and reviews, Sally Beauty Supply ranks 42 points higher in the Cosmetics and Personal Care category than Ulta. People gave Sally Beauty Supply 1.8 stars for Customer service criterion in Cosmetics and Personal Care category and it is 327 points higher than the worst rated brand in this category. At the same time, Ulta was rated 1.4 stars for Customer service criterion in this category and it is 285 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Sally Beauty Supply has a higher rating than Ulta. Regarding Website criterion, consumers gave Sally Beauty Supply 2.4 stars and it is 79% greater than other in category. Ulta however was rated 2.4 stars and it is 79% greater than other in category.

Sally Beauty Supply and Ulta Rating Details

Customer service
1.8 (66 reviews)
1.4 (291 reviews)
Reviewer's quote

Dont know how i got pissed customer service. I went to Sally's today and got the best customer service ever. Went to store #2377 and was waited on by Sarah...

Florance

Placed 2 Xmas gift orders online arealized I'd made an error on both, so I both emailed and called customer service within minutes to request a cancellation so I could reorder using corrected info. Was given a runaround about how both were already "in warehouse status" so nothing was guaranteed,...

Dorothy
Staff
1.9 (61 reviews)
1.5 (267 reviews)
Reviewer's quote

I have never had anything bad to say up until now with the new staff. I couldn't get away with my kids at home for the summer so I sent my husband into the store to get me a few items and also his tonic that he uses. My husband came home and said are they always rude when you shop there? I said oh...

PissedConsumer1333332

...Maybe Sephora has more appropriate staff and policies to remedy system errors. This is why amazon will run it all..

MaryAnn
Website
2.4 (59 reviews)
2.4 (240 reviews)
Reviewer's quote

Why do you offer to sell gift card on your online website but your can’t use them online. This is rediculous. Please improve your site or I’ll shop somewhere else...

PissedConsumer1163518

...TRIED EMAILING VIA THEIR WEBSITE, ERROR INPUT POP UP WITH FRUITLESS ATTEMPTS TO CORRECT. WAY TOO MUCH TIME SPENT ON THIS..

Gigi B

Sally Beauty Supply and Ulta Pros and Cons

Pros
  • Products
  • Variety in products
  • Points program
  • In-store shopping
  • Products
Cons
  • Customer service
  • Horrendous customer service
  • Unreachable by phone
  • Customer service
  • Ordering online
  • No estimated date for delivery

Sally Beauty Supply and Ulta Most Positive Reviews

Top rated reviews
5

Wow creo que los customer no saben lo que dicen no se porque dices que las personas de sally son rudas y de mal...

5

What has pushed me to write this is an incident that happened maybe 3 weeks ago.
A customer came in and wandered...

Sally Beauty Supply and Ulta Most Critical Reviews

Lowest rated reviews
1

Went to kettering store yesterday to exchange hair trimmers that I just bought in February2015 but they would not do...

1

my granddaughter worked for you and was very mistreated while working for you. she was bullied and all the girls would...

Sally Beauty Supply and Ulta Latest Reviews

Recent published reviews
5

I had my receipt and wanted to rwturn an item i bought but it was over 45 days and they would not give me the price i...

Read all 158 reviews
2.6

Placed 2 Xmas gift orders online arealized I'd made an error on both, so I both emailed and called customer service...

Read all 796 reviews

Sally Beauty Supply and Ulta Products and Services

Most reviewed product and services
  • Sally Beauty Supply Customer Care (35 reviews)
  • Sally Beauty Supply Manager (22 reviews)
  • Sally Beauty Supply Shipping Service (3 reviews)
  • Ulta Customer Care (87 reviews)
  • Ulta Manager (54 reviews)
  • Ulta Makeup (37 reviews)