PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Williams Sonoma and Saladmaster as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Saladmaster

Saladmaster

Has Verified Representatives
2.8
Williams Sonoma
Saladmaster

Williams Sonoma and Saladmaster Overview

Total reviews 165 175
Company responses 13 51
Issues resolved 2 1

Williams Sonoma and Saladmaster Consumer Ratings

Rank
53 out of 289 in Kitchen and Cooking category
10 out of 289 in Kitchen and Cooking category
Customer service
36 in category
6 in category
Website
27 in category
14 in category
Product or Service Quality
27 in category
7 in category
Exchange, Refund and Cancellation Policy
20 in category
5 in category

Williams Sonoma and Saladmaster Rating Details

Customer service
1.3 (97 reviews)
2.4 (88 reviews)
Reviewer's quote

...I called customer service and they said: no problem, send it back and we will send you a new one. That was two months ago (I sent the defective one back the same day I called). I kept calling WS to check on when my new dehydrator would arrive and they kept changing the dates...

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Customer service rep was very very very friendly. Very helpful. Wouldnt hesitate to call again or to refer friends..

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Website
2.1 (75 reviews)
2.5 (74 reviews)
Reviewer's quote

...In early January the item was listed on the Williams Sonoma website at a sale price of $3. 99 or $4. 99 a bottle (I can't remember and of course the website won't list it now)...

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Salad Master is only in people giving shows and buying a lot of expensive pots and pans. I have sent a note to two reps to buy the cleaning power and maybe a couple of pots. One was only in me giving a s show at my house right away and the other one never responded. To give a show now with Covid19...

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Product or Service Quality
1.6 (70 reviews)
2.7 (83 reviews)
Reviewer's quote

...just a different shape and I asked if they would honor their original extra 50% to me since they were the ones that over sold (which the person in customer service admitted) the item and then cancelled it. It seems fair since they were in the wrong for overselling. Williams Sonoma wound not do ANYTHING for...

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...turn the clocks back i never would of entertained this company and there lies to be ripped off of thousands of pounds!!!!! Very very very poor customer service and i advice everyone to avoid this company and there false...

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Exchange, Refund and Cancellation Policy
1.5 (65 reviews)
2.3 (78 reviews)
Reviewer's quote

...I went to the store and just wanted to exchange one item And I didn't want to be embarrassed to asking the friend for the receipt. They said that I could not exchange or return the item. I couldn't believe Them, so I called custom service, and they flat out told me no...

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Of the product is static I would like to exchange but d office CA systems here in San Leandro where my agent got her items are not friendly they won’t even return my call. i would like this issue to b taken cared of otherwise I would start a lawyer n file a case against your suppose to be the best...

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Williams Sonoma and Saladmaster Pros and Cons

Pros
  • Quality of products
  • Products they carry
  • Product they sell
  • Great quality
  • So simple to cook
  • Love the cookware
Cons
  • Customer service
  • Lack of care about resolving the issue they caused
  • Communication
  • Too expensive and poor customer service
  • Your customer service attitute
  • This bad experience

Williams Sonoma and Saladmaster Most Positive Reviews

Top rated reviews
5

purchased a Brim Pour over coffee system in store/online on 08/16/2018 for $170.00. Loved it....until it stopped working...

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5

I bought my first set of Saladmaster cutlery approx. 15 years ago. to the tune of about $1500.00. Loved the knives. ...

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5

I am awaiting a return label for a cookie jar that was exchanged. The original order No.187****WSM; replacement order...

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5

If Saladmaster is Scam, then Thanks to Scam because It changed my life and I'am very Thankful for that. I have Digestive...

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Williams Sonoma and Saladmaster Most Critical Reviews

Lowest rated reviews
1

I have been loyal to William Sonoma for over 25 years---i will NOT be any longer.
Your entire image of integrity and bei...

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1

Saladmaster opened a new office in Hurst Texas under the Robinsons. It is two kids and their father. They put an ad on...

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1

I bought a rater expensive domed cake plate/punch bowl from Williams Sonoma as a gift for my sister in law. The dome...

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1

We spent $3000 on the cookware and the 2 lids don't seal as they are supposed to.

Customer service blamed me for droppi...

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Williams Sonoma and Saladmaster Latest Reviews

Recent published reviews
1

it will be best if a manger call me, I know that is not the way this good store work

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1

Salad Master is only in people giving shows and buying a lot of expensive pots and pans. I have sent a note to two reps...

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1

Willams and Sonoma canceled my account due to inactivity and because my credit score dropped! Who do they think they...

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3.4

I filled a document where said that somebody are going to call me to give me a number and with that number I sent my...

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Williams Sonoma and Saladmaster Products and Services

Most reviewed product and services
  • Williams Sonoma Shipping Service (22 reviews)
  • Williams Sonoma Manager (6 reviews)
  • Williams Sonoma Cookware (4 reviews)
  • Saladmaster Cookware (70 reviews)
  • Saladmaster Sales Representative (14 reviews)
  • Saladmaster Frying Pan (10 reviews)